Jimmy Russel, the owner and project manager, has been great.
Member Profile
Sideco/Windco was started in 1985 by Jimmy Russell and his wife Mary. Over the last 25 years, the company has improved over 4,000 homes in Central Arkansas, with over 80% of customers coming from referrals. Sideco/Windco is the only James Hardie Preferred Remodeler in the state of Arkansas. The company also installs Marvin windows and doors, and has attended Marvin's VIP Remodeling Summit. Sideco/Windco has an A+ rating with the Better Business Bureau. Read more
GuildQuality Partner Affiliations James Hardie Preferred Remodeler
Affiliations
GuildQuality
James Hardie Preferred Remodeler
Customer Feedback Summary
Recent Reviews & Published Comments
I am satisfied with everything, that's including the quality, professionalism, cleanliness, and the safety precautions they used.
The quality and the workmanship was impressive. The crew was great to work with and got things done fast. The crew seemed knowledgable and they fell right in there with the job.
All of the staff. Chris was exceptional
Workers were wonderful
None
They do everything they can for you and I was very pleased with everything. There are no obvious shortcomings other than their zealous desire to please you. It has been a good experience.
JImmy Russell was very attentive. The site foreman, Richard, did whatever I asked for and more within minutes. He has a strong suit in listening. Jimmy is a good marketing person, but Richard knows the products and what he's doing.
They all definitely listened and paid attention to detail.
I was most satisfied with the quality of the product.
They do everything they can for you and I was very pleased with everything. There are no obvious shortcomings other than their zealous desire to please you.
They all did a very good job and they should be recognized for it.
Jimmy, the owner, was very competent and did a great job of presenting himself, he was very professional. His foreman was very attentive, he was attentive, quick to stop and explain what they were doing, they seemed proud of their work.
Really, I was very satisfied with the outcome, the end product is exactly the look I was going for. Ultimately we got what we were looking for.
I really and truly don't think anything. They did an awesome job, a great job from beginning to end. They haven't failed on anything. I wanted to put light blue beadboard on the porches outdoors, but the product was not available for the ceilings.
Our experience with Sideco/Windco, Inc. was most excellent. They are very professional, courteous, interested in understanding what we wanted and accurate about start and end of our project. I would recommend them to everyone.
Having customers like Larry and yourself make our work so rewarding,
Jimmie Russell, Richard, Chris, and Cesear.
Not at the moment but I will recommend them if I do hear of someone needing new siding.
Excellent response to questions through email and phone, clear explanation of what product is and what to expect during installation process, excellent on-ground crew, flexability in regards to on-ground changes and customer follow-up.
The entire crew stood out as exceptional. I could tell that they were good quality guys who took time if I had any questions and said hello if they were out on the job site. I didn't mind going to work and leaving my wife home alone.
I am most satisfied with the quality of the product and Jimmy's ability to explain and compare/contrast them to other companies. He gave me confidence. The quality of materials are great and also the support I have from him now that he has done his work.
When they started this project the weather was good and then it rained for the better part of the project. I thought they worked through it well. I was concerned about the house getting wet and them putting up the plastic covering but they didn't fall short on anything.
I think the team at Sideco / Windco were courteous and extremely talented. My husband and I feel like we are living in brand new home after all the renovations that they have provided. We are thankful for Sideco / Windco's attention to detail and quality of work.
Julie & Alan, it was a joy to work for you as well, taking a log home and making it into a beautiful craftsman style house in the middle of the beautiful Ozark Mountains was very rewarding for all of us, its having customers like you that make our work so much fun
Mark and Richard, the head contractor of the job, and really all of the guys who worked on the project. Jimmy was a good communicator as well.
The quality of the work that they did.
The crew was very polite and professional
The workmen were skilled and friendly. We felt comfortable with them in and around our home. They helped make our old house look so much better and feel more inviting.
Job finished quickly, on time. Looks good.
None
Richard, the project foreman was outstanding.
Guildmember since 2011
As a GuildQuality Guildmember, Sideco / Windco, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Sideco / Windco, Inc. in Little Rock, AR; North Little Rock, AR; Fayetteville, AR; Sherwood, AR; Searcy, AR; Springdale, AR; Lonoke, AR; Conway, AR; Austin, AR; Ozark, AR; and 15 other cities in Arkansas.
In this report, Sideco / Windco, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in June 2011. In that time, 78 out of 90 customers (87%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.
Recent Activity
Sideco / Windco, Inc. received feedback from a customer in Little Rock, AR.
Sideco / Windco, Inc. received feedback from a customer in Nashville, AR.
Sideco / Windco, Inc. received feedback from a customer in Little Rock, AR.
2012 Guildmaster Application
Sideco / Windco, Inc. is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Sideco / Windco, Inc. must survey all
of their customers.
If you are a recent customer of Sideco / Windco, Inc. and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Sideco / Windco, Inc.'s application.
