Member Report:
18 Responses
Response Rate:
94.7%
Dates:
10/22/2009 - 02/06/2010

In this report, Schwall Builders has published all ratings for the following selected questions that were provided by customers surveyed since October 2009. Since then, 18 out of 19 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Budget
  • 94.4%
    Clean & Safe
  • 100%
    Communication
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Problem Resolution
  • 100%
    Professional & Organized
  • 100%
    Trust
  • 100%
    Value
  • 100%
    Work Done Right
  • 88.9%
    Schedule

Customer comments selected by the member for inclusion in this report

  • They exceeded our expectations. - Nov 05, 2009 in Glenview, IL

    Area For Improvement

  • They were organized, efficient and worked quickly. We saw significant progress each day. Everyone was courteous and considerate of what was going on in our household filled with children and pets. They cleaned up meticulously at the end of every day. And they communicated with us...if there was something written into the plans that didn't look right, they raised the issue. Clearly they want the project to look great, but also want the workmanship to be top notch. - Nov 05, 2009 in Glenview, IL

    I am happy with the quality of work. - Oct 27, 2009 in Northbrook, IL

    I am pleased with the quality of work and their promptness in handling my requests. - Oct 27, 2009 in Northbrook, IL

    They were extremely professional, on time and easy to work with. Absolutly NO problems! The whole experience was great! - Oct 26, 2009 in Northbrook, IL

    The quality of the workmanship. - Oct 24, 2009 in Northbrook, IL

    Communication and quality of the product. - Oct 24, 2009 in Northbrook, IL

    Ed followed up with his people to make sure the customer was taken care of--they did a great job each time. - Oct 22, 2009 in Northbrook, IL

    We were pleased with the promptness with meetings, organizing the schedule of the job, and the communication responsiveness. - Oct 22, 2009 in Evanston, IL

    Overall, they exceeded my expectations. - Oct 22, 2009 in Northbrook, IL

    Area Of Satisfaction

  • Overall, my wife is happy with the project and in turn that makes me happy. - Oct 24, 2009 in Northbrook, IL

    The Schwalls get my vote, I would recommend them to anyone for anything. - Oct 22, 2009 in Northbrook, IL

    Additional Comment

  • Ed Schwall and his crews were excellant. I would recommend them to anyone. - Oct 22, 2009 in Northbrook, IL

    Product Selections Process