A Family Business- Payne & Payne is a family-run business that understands how the commitment and cohesiveness of a family can contribute to the home building experience. Spanning two generations, Payne & Payne takes great pride in the quality of their work and, most importantly, the satisfaction of their customers. It’s this commitment that insures that Payne & Payne will go the extra mile for their customers, whether it’s searching for that unique custom product or just taking the time to see that every detail meets Payne & Payne’s strict quality guidelines. Read more
Value through Better Business Practices- Payne & Payne’s nationally award winning business practices have many advantages, such as the most aggressive supplier pricing available as well as the most loyal and experienced subcontractors in the business. This, in addition to their comprehensive understanding of home building, allows Payne & Payne to have excellent cost control of their projects, enabling them to not only provide more home for their customers’ dollar, but also to build to a wider range of budgets.
Guildmaster Award Winner
2009 Guildmaster With Distinction
2010 Guildmaster
2011 Guildmaster
2012 Guildmaster
Affiliations
GuildQuality
National Association of Home Builders
HBA of Greater Cleveland
Professional Remodelers of Ohio
ENERGY STAR
Builder 20 Club
NAHB Certified Green Professional
2009 NAHB National Custom Home Builder of the Year
You can't go wrong with Payne and Payne. They were wonderful to interact with, stood behind their work, met their deadlines and designed and built a wonderful house for our family. They truly cared about helping us design and build the house we couldn't even dream of when we started working with them. Now that our house is done, we miss them!! Above all else, the crew at Payne and Payne are good people.
I would highly recommend for a seamless and smooth transition to anyone looking for a unique and custom home. They supplied the need for my needs and went beyond my expectations. I have recommended Payne & Payne Builders to many already and highly recommend to anyone else.
I was most satisfied with the Payne & Payne staff and the contractors and subcontractors used. I would give them high ratings. When walking around the construction site you would think they were actual employees because they were so professional. It was remarkable.
Payne and Payne far exceeded our expectations, from customer service to the final product of an extensive addition to a very tricky, 80-year-old home. We would recommend them, and their trades, again and again.
Working with Dave and Mike Payne throughout this process has been an experience better than I expected. They are a both a joy to work with and clear communicators. They have helped me and wife through the process of building a home, one we thought would never take place. I have enjoyed working with them.
I would say Payne and Payne from the very early stages of design and development to completion have made the process very smooth. They have taken the pain out of the project, it you'll excuse the pun. Their quality of work is above and beyond any construction company I have had experiences with. I would highly recommend them to anyone.
Payne & Payne Builders brought our vision to life. We couldn't be more pleased with our new home and look forward to creating many memories here. The entire staff was a pleasure to work with as were all the trades we encountered throughout this building process.
Payne & Payne Builders listened to what we were looking for, and were creative in helping us achieve it. They delivered a fabulous home. They have great ideas and great follow through. They are cost effective and very unique. We would recommend anyone talk and meet with them if they want a quality home. They helped us make our dream home a reality.
This is the fourth house that I have had built for my family, and working with Payne and Payne Builders was by far the best of all experiences in terms of communication, quality, and end product.
The staff at Payne and Payne Builders was knowledgeable, courteous, and very helpful. The quality and workmanship is beautiful. Everyone who visits our home comments on how beautifully put together it is.
The overall experience was very, very good. The spirit and intent of our arrangement was to build us a great home. They successfully accomplished this on time and within our budgetary guidelines. I can sit here all day and tell you how great they are. Bottom line is this, I'm going to build another house again and these guys are going to build it for me! I strongly recommend!!
The whole experience! We had a different builder to start with, but had to hire an attorney to get rid of him (he was unethical in his practice) so we were sceptical and my husband and I felt comfortable with P&P from the beginning to the end.
We never felt pressured. They (Joel Hoar) always presented all available options and let us decide. If we had questions, he answered them to the best of his ability and if he did not have an answer, he put us in contact with someone that had the answer.
They went above and beyond! They did everything in their power to ensure we were in our new home by Labor Day weekend so we could host our daughter's Baptismal party!
I feel that Payne & Payne Builders is truly a professional builder. You can express an idea to them and they can make that idea come true for you. They have extremely good follow through and customer service.
To everyone at P and P. thank you all, what a wonderful road to go down. I wll never, never forget any of this great time with you all. I told you at the beginning I want you to build my dream house, and you did just that. Thank- you from the bottom of my heart. Sincerely, Riesz Bonnie ( keep up the good work)
When we first starting with P and P. I felt very relaxed with the exsperience. I felt like they new what needed to be done and how to do it . I heard my fair share of horror stories,of people and building. But I wasn"t worried. From the first meeting with Mark V. To the start of the build with Joel. Great bunch of guys! And Dave Sr. What a great guy. He is such a great guy to share this exsperience with.
Payne & Payne built my wife's brothers home and our daughter's home. They came highly recommended from both parties.
Payne & Payne employees communicated clearly the steps involved with building a custom home. The professionalism displayed gave us a comfortable, confident feeling as we delved into what we considered a huge project. We feel Payne & Payne is truly a remarkable company and we are greatful for their expertise in leading us through this experience.
They kept the building process on schedule with courteous, reliable workers who were skilled in their professions. Payne and Payne instilled a feeling of trust and professionalism which was quite comforting to us. This is the only home that we have actually planned and built.
We did our homework and we chose Payne & Payne because we knew they would be the easiest to work with.
The job site was immaculate! 4+
Jason truly is an asset to the company. He's a great guy. He's very professional and easy to work with.
We're very satisfied with them. They are very professional and timely. We're happy we went with Payne and Payne. We have no complaints.
We would absolutely recommend Payne and Payne. We may do some remodeling on some buildings on the property. and would not want to use anyone but Payne & Payne to do the work. The experience was a very good one.
Very customer oriented. They responded to us very quickly. Even minor issues were addressed as if they were extremely important.
I would say that they are head and shoulders over all other contractors I've even remotely worked with. I'm really happy for everyone around here that there is such a good builder here.
I think the most remarkable thing about this project was the team effort. I'm really glad I put together that team, but that is not specific to the construction. I'm really glad I did the sand beach.
They didn't. They exceeded all expectations.
They were awesome. If anyone has the chance to build with Payne and Payne they should do it.
As a GuildQuality Guildmember, Payne & Payne Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Payne & Payne Builders in Chardon, OH; Concord, OH; Bainbridge, OH; Chagrin Falls, OH; Novelty, OH; Kirtland, OH; Highland Heights, OH; Pepper Pike, OH; Chesterland, OH; Solon, OH; and 26 other cities in Ohio.
In this report, Payne & Payne Builders has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 121 out of 159 customers (76%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.
Payne & Payne Builders received feedback from a customer in Chardon, OH.
Payne & Payne Builders received feedback from a customer in Kirtland Hills, OH.
Payne & Payne Builders received feedback from a customer in Auburn Twp, OH.
Payne & Payne Builders received feedback from a customer in Chardon, OH.
Payne & Payne Builders received feedback from a customer in Peninsula, OH.
Payne & Payne Builders is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Payne & Payne Builders must survey all
of their customers.
The review period for this member is closed.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.
Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.
