- Member Report:
- 64 Responses
- Response Rate:
- 77.1%
- Dates:
- 11/06/2007 - 03/04/2010
In this report, Payne & Payne Builders has published all ratings for the following selected questions that were provided by customers surveyed since November 2007. Since then, 64 out of 83 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
-
Recommend Member100%
100%
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
-
Construction Quality100%
100%
-
Original Design100%
100%
-
PM Professionalism100%
100%
-
Trust98.4%
98.4%
-
Warranty100%
100%
-
Value98.4%
98.4%
-
Professional & Organized97.6%
97.6%
-
Problem Resolution92.5%
92.5%
-
Expertise97.6%
97.6%
-
Sales Knowledge100%
100%
-
Innovation95.1%
95.1%
-
PM Communication100%
100%
-
Warranty Explanation100%
100%
-
Employees & Subcontractors97.6%
97.6%
-
Selections Process96.6%
96.6%
-
Additional Comment
They changed our lives by the way they updated our house. - Jul 21, 2009 in Chardon, OH
We loved working with Payne and Payne and will definitely recommend them to anyone looking to build! - Mar 24, 2008 in Newbury, OH
We are so happy with Payne & Payne Builders - they exceeded our expectations! - Nov 13, 2007 in South Russell, OH
We are very pleased with them and the work they did. They were always open, listening to our thoughts and suggestions, and answering our questions. They were on always on-time with everything. They did everything they promised they would do and we had an excellent experience. - Nov 12, 2007 in Mantua, OH
I would refer them to anybody, I had an excellent experience with them. - Nov 08, 2007 in Mentor-on-the-Lake, OH
I am extremely pleased and I love my home. Everyone has been extremely professional, and the little issues brought to their attention have been taken care of in an immediate manner. - Nov 07, 2007 in Bainbridge, OH