The design and the workmanship. Tony and Todd were great!
Member Profile
NVS Remodeling and Design of Northern Virginia proudly offers our clients top quality designs, service excellence, and superior products. We are a full service design and build remodeler. With over 25 years of qualified, exceptional experience in the remodeling industry, NVS is the top choice for clients looking to create a space reflective of their personality and taste! Read more
Feel free to browse one of our TWO showrooms conveniently located at...
8982 HORNBAKER ROAD, MANASSAS, VIRGINIA 20109
800 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations GuildQuality
Customer Feedback Summary
Published Comments
I've used them twice before this job and will recommend them to anyone.
I've always been happiest with NVS because they don't leave the job site and call it done until the customer is happy.
The work was excellent. The people who came out here were very professional. I am very pleased with the whole of the remodeling work and I would recommend them to anyone.
I would like to give this a 4 with an exclamation point! the people who worked on our house were absolutely marvelous. I cannot say enough about them. They were very good.
We had a marvelous carpenter. All of the men were good, but I would say that the man who did the carpentry work was the very very best thing. He was excellent.
They didn't fall short of my expectations, in fact, I don't know what I was expecting our kitchen and bath to look like, but it was so beautiful, it was better than I expected.
I think that the workmanship of the carpenter was exceptional, he was ordinary to work with.
They are very professional and very considerate. They were a pleasure to work with on my project.
The area where I was most satisfied with NVS Remodeling and Design was the cleanness, neatness and politeness of the staff doing the work.
Our jobs started on time, and were completed in a very timely manner. The construction workers were wonderful, skilled and knowledgeable about their jobs. On time, tidy, and excellent builders - I have nothing but good things to say about them. I will use NVS again because of the quality of the work.
the design process was great, the materials from which to choose were high quality, and the look of the finished kitchen is wonderful. It's the nicest area of our house now!
Great staff, from sales and design through the onsite construction teams. Very easy to deal with on the planning and execution of the project. Quality of the work is commensurate with the people.
Absolutely! We had a minor water leak the first day of work that wasn't noticed when the carpenter finished for the day. When I came home from work and saw a water spot on my kitchen ceiling I knew there was a problem in the bathroom above where the rip out had begun. I called the NVS office (only phone number I had) and they had a plumber and the lead carpenter (not Chuck) out within 30 minutes. Problem solved!
All top quality!
NVS is a first-rate company. We have dealt with many members of NVS - the initial salesman, the designer, the lead carpenter, as well as the president - and they have all been professional and a pleasure. We have recommended them to everyone who has admired our kitchen, and would love to use them again for future products.
My on site manager, Billy, was brilliant.
From the beginning, everything was thoroughly explained andquestions answered. At the end of each work day, we werealways told what phase of the job was planned for tomorrow.
They have an organized step by step process. The salesman initailly came to our house to see the bathroom that neededrenovation. Then a team including the lead carpenter and supervisor came to our house a few days prior to the job starting.They are certainly accustomed to handling much larger projectsthan ours, but always excellent customer service and made surewe stayed informed and that the job was done well. One person did most of the work, but when plumbers or tile people came, the NVS person never left them unsupervised. The job was completed a day ahead of schedule and a team from management came to inspect the work before signing off.
Chuck Johncox is a skilled professional who takes pride in doing a good job. Thank you for excellent work on our bathroom.Highly recommend NVS Remodeling & Design.
I was most satisfied by their professionalism. Everything was above board, and they followed through on all of their agreements. If they had to be called back, they were more than willing to address any issues. I'd be highly likely to use them again.
They did a great job.
I was most satisfied with their customer service, and the people who worked on the project. I liked the designer, customer representatives, and project managers.
The lead for the project, Mark Summers, did a tremendous job. He was a perfectionist, was very hands on, and kept us in the loop. Nice guy, too.
They showed up when they said they would show up and did what they said they would do. We really appreciated the design assistance too.
They tie up all loose ends associated with a project in a timely manner. They are also responsive and easy to get a hold of if you have questions or issues. They are respectful of your house and try to minimize disruption during the project.I had a slight issue with a previous project and they came out almost a year later to fix it without any hassle or questions. Great service!
A special thank you to Chris, Dawn & Billy for all their hard work. When the time comes for another home improvement, we will definitely call NVS.
The people were great! No issue went unresolved; everyone was friendly and helpful. The quality and choices of products were also great. Even within our budget, we had a lot to choose from.
I was very impressed that the team came in exactly on time as scheduled once the work began - 4 weeks from start to finish. The finished product is fantastic. The lead carpenter Tony was very informative and kept us up to date on progress and what to expect. Also, Alison did a great job of taking our input into the design.
Guildmember since 2012
As a GuildQuality Guildmember, NVS Remodeling and Design relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of NVS Remodeling and Design in Arlington, VA; Manassas, VA; Centreville, VA; Falls Church, VA; Vienna, VA; Herndon, VA; Annandale, VA; Fairfax, VA; Reston, VA; Bristow, VA; and 12 other cities in Virginia.
In this report, NVS Remodeling and Design has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 37 out of 59 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
Recent Activity
NVS Remodeling and Design received feedback from a customer in Herndon, VA.
Via Twitter: Comment from a customer in Arlington, VA: "I've always been happiest with NVS because they don't leave the job... http://t.co/5KcGhayA
NVS Remodeling and Design received feedback from a customer in Oakton, VA.
NVS Remodeling and Design received feedback from a customer in Arlington, VA.
