NVS Remodeling and Design
www.nvsrd.com
8982 Hornbaker Road
Manassas, VA 20109
(703) 378-2600
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NVS Remodeling and Design of Northern Virginia proudly offers our clients top quality designs, service excellence, and superior products. We are a full service design and build remodeler. With over 25 years of qualified, exceptional experience in the remodeling industry, NVS is the top choice for clients looking to create a space reflective of their personality and taste! Read more

Feel free to browse one of our TWO showrooms conveniently located at...

8982 HORNBAKER ROAD, MANASSAS, VIRGINIA 20109

800 WEST BROAD STREET, FALLS CHURCH, VIRGINIA 22046

GuildQuality Partner Affiliations Remodeling's Big50

Affiliations GuildQuality

Likely to Recommend
92%
Employees & Subcontractors
100%
Expertise
97%
Construction Quality
97%
Clean & Safe
100%
Budget
97%
Trust
92%
Value
94%
Comment Area Of Satisfaction Arlington, VA Apr 23, 2012

I've always been happiest with NVS because they don't leave the job site and call it done until the customer is happy.

Comment Additional Comment Arlington, VA Apr 17, 2012

The work was excellent. The people who came out here were very professional. I am very pleased with the whole of the remodeling work and I would recommend them to anyone.

Comment Employees & Subcontractors Arlington, VA Apr 17, 2012

I would like to give this a 4 with an exclamation point! the people who worked on our house were absolutely marvelous. I cannot say enough about them. They were very good.

Comment Area Of Satisfaction Arlington, VA Apr 17, 2012

We had a marvelous carpenter. All of the men were good, but I would say that the man who did the carpentry work was the very very best thing. He was excellent.

Comment Area For Improvement Arlington, VA Apr 17, 2012

They didn't fall short of my expectations, in fact, I don't know what I was expecting our kitchen and bath to look like, but it was so beautiful, it was better than I expected.

Comment Area Of Satisfaction Centreville, VA Apr 02, 2012

I think that the workmanship of the carpenter was exceptional, he was ordinary to work with.

Comment Additional Comment Dunn Loring, VA Feb 24, 2012

They are very professional and very considerate. They were a pleasure to work with on my project.

Comment Area Of Satisfaction Vienna, VA Feb 02, 2012

The area where I was most satisfied with NVS Remodeling and Design was the cleanness, neatness and politeness of the staff doing the work.

Comment Area Of Satisfaction Annandale, VA Jan 28, 2012

Our jobs started on time, and were completed in a very timely manner. The construction workers were wonderful, skilled and knowledgeable about their jobs. On time, tidy, and excellent builders - I have nothing but good things to say about them. I will use NVS again because of the quality of the work.

Comment Area Of Satisfaction Herndon, VA Jan 28, 2012

the design process was great, the materials from which to choose were high quality, and the look of the finished kitchen is wonderful. It's the nicest area of our house now!

Comment Area Of Satisfaction Fairfax Station, VA Jan 25, 2012

Great staff, from sales and design through the onsite construction teams. Very easy to deal with on the planning and execution of the project. Quality of the work is commensurate with the people.

Comment Problem Resolution Bristow, VA Jan 23, 2012

Absolutely! We had a minor water leak the first day of work that wasn't noticed when the carpenter finished for the day. When I came home from work and saw a water spot on my kitchen ceiling I knew there was a problem in the bathroom above where the rip out had begun. I called the NVS office (only phone number I had) and they had a plumber and the lead carpenter (not Chuck) out within 30 minutes. Problem solved!

Comment Additional Comment Falls Church, VA Jan 20, 2012

NVS is a first-rate company. We have dealt with many members of NVS - the initial salesman, the designer, the lead carpenter, as well as the president - and they have all been professional and a pleasure. We have recommended them to everyone who has admired our kitchen, and would love to use them again for future products.

Comment Communication Manassas, VA Dec 02, 2011

From the beginning, everything was thoroughly explained andquestions answered. At the end of each work day, we werealways told what phase of the job was planned for tomorrow.

Comment Professional & Organized Manassas, VA Dec 02, 2011

They have an organized step by step process. The salesman initailly came to our house to see the bathroom that neededrenovation. Then a team including the lead carpenter and supervisor came to our house a few days prior to the job starting.They are certainly accustomed to handling much larger projectsthan ours, but always excellent customer service and made surewe stayed informed and that the job was done well. One person did most of the work, but when plumbers or tile people came, the NVS person never left them unsupervised. The job was completed a day ahead of schedule and a team from management came to inspect the work before signing off.

Comment Area Of Satisfaction Manassas, VA Dec 02, 2011

Chuck Johncox is a skilled professional who takes pride in doing a good job. Thank you for excellent work on our bathroom.Highly recommend NVS Remodeling & Design.

Comment Area Of Satisfaction Woodbridge, VA Nov 29, 2011

I was most satisfied by their professionalism. Everything was above board, and they followed through on all of their agreements. If they had to be called back, they were more than willing to address any issues. I'd be highly likely to use them again.

Comment Area Of Satisfaction Arlington, VA Nov 29, 2011

I was most satisfied with their customer service, and the people who worked on the project. I liked the designer, customer representatives, and project managers.

Comment Additional Comment Falls Church, VA Nov 24, 2011

The lead for the project, Mark Summers, did a tremendous job. He was a perfectionist, was very hands on, and kept us in the loop. Nice guy, too.

Comment Area Of Satisfaction Falls Church, VA Nov 24, 2011

They showed up when they said they would show up and did what they said they would do. We really appreciated the design assistance too.

Comment Area Of Satisfaction Vienna, VA Nov 23, 2011

They tie up all loose ends associated with a project in a timely manner. They are also responsive and easy to get a hold of if you have questions or issues. They are respectful of your house and try to minimize disruption during the project.I had a slight issue with a previous project and they came out almost a year later to fix it without any hassle or questions. Great service!

Comment Additional Comment Centreville, VA Nov 22, 2011

A special thank you to Chris, Dawn & Billy for all their hard work. When the time comes for another home improvement, we will definitely call NVS.

Comment Area Of Satisfaction Centreville, VA Nov 22, 2011

The people were great! No issue went unresolved; everyone was friendly and helpful. The quality and choices of products were also great. Even within our budget, we had a lot to choose from.

Comment Area Of Satisfaction Arlington, VA Nov 18, 2011

I was very impressed that the team came in exactly on time as scheduled once the work began - 4 weeks from start to finish. The finished product is fantastic. The lead carpenter Tony was very informative and kept us up to date on progress and what to expect. Also, Alison did a great job of taking our input into the design.

Guildmember since 2012

As a GuildQuality Guildmember, NVS Remodeling and Design relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of NVS Remodeling and Design in Arlington, VA; Manassas, VA; Centreville, VA; Falls Church, VA; Vienna, VA; Herndon, VA; Annandale, VA; Fairfax, VA; Reston, VA; Bristow, VA; and 12 other cities in Virginia.

In this report, NVS Remodeling and Design has published a summary of the customer feedback they've received since they joined GuildQuality in January 2012. In that time, 37 out of 59 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.

Recent Activity

NVS Remodeling and Design received feedback from a customer in Herndon, VA.

05/03/12

Via Twitter: Comment from a customer in Arlington, VA: "I've always been happiest with NVS because they don't leave the job... http://t.co/5KcGhayA

05/01/12

NVS Remodeling and Design received feedback from a customer in Oakton, VA.

04/29/12

NVS Remodeling and Design received feedback from a customer in Arlington, VA.

04/23/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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