MasterCraft
MasterCraft
www.mastercraftnewengland.com
Bowman St.
Boston, MA 02167
(781) 727-7256
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Since 1986, homeowners and businesses have trusted John O'Brien, specialty contractor, green builder and owner of MasterCraft to provide exceptional roofing, siding, window replacement, interior trim and molding and home bathroom remodeling services in the Greater Boston area. Read more

Sales Knowledge
100%
Likely to Recommend
96%
Clean & Safe
96%
Communication
96%
Professional & Organized
96%
Value
96%
Average (6 reviews)
Rating Details
Comment Additional Comment Franklin, MA Apr 30, 2012

We had a great experience working with MasterCraft and would not hesitate to use them for another project or to recommend them to friends.

Pfeiffer-Rios West Roxbury, MA Review Mar 20, 2012 5 star rating
MasterCraft

Very happy with Mastercraft. Very prompt, quick, and efficient. John was very easy to work with. Juan and the other workmen were great and very nice. The roof looks beautiful. I have had many compliments on it already.

John F. Dorchester, MA Review Feb 20, 2012 5 star rating
MasterCraft

Very happy with the work Mastercraft did. Showed up on time and completed job on schedule. The Crew worked from early morning till dusk. The owner John O'Brien on top of his game.

Comment Area Of Satisfaction Dorchester, MA Feb 20, 2012

They arrived the day they said they would and kept to the schedule. They worked from early morning till dark.

Comment Area Of Satisfaction Hanson, MA Jan 05, 2012

John, Brendan and the crew members were always professional and courteous. They acted upon my comments or concerns immediately. They were more than willing to "take the hit" on an issue. Everything that was promised was completed. All in all a pleasure to work with.

Comment Recognize Excellence Hanover, MA Dec 08, 2011

The entire crew worked very hard and did everythig they could to make job go well and as painless as possible. Especially Jullio

Comment Area Of Satisfaction Norfolk, MA Sep 28, 2011

We were most satisfied with the time frame of the completion, the cleaning up was excellent and the men worked very hard.

Comment Recognize Excellence Maynard, MA Sep 19, 2011

John O'Brien did a great job going out of his way to meet my demanding schedule and was extremely knowledgable.

Comment Area For Improvement Dorchester, MA Sep 16, 2011

There weren't any areas where MasterCraft fell short of my expectations. They worked very well. I was happy and satisfied with everything they did.

Susan G. Reading, MA Review Sep 16, 2011 5 star rating
MasterCraft

My experience with MasterCraft went smoothly from the beginning of the job to the end. It was very satisfactory working MasterCraft and I am more than satisfied with the end result.

Comment Recognize Excellence Reading, MA Sep 16, 2011

I would like to recognize the entire team. They seemed to pull together to get the job done.

Comment Recognize Excellence Norwell, MA Sep 16, 2011

I would like to recognize John O'Brien at MasterCraft for his exceptional service.

Comment Area Of Satisfaction Norwell, MA Sep 16, 2011

The areas where I was most satisfied with MasterCraft was their quality and price.

Fred R. Melrose, MA Review Sep 16, 2011 5 star rating
MasterCraft

I thought the job was professionally done. MasterCraft stuck with their quote and did the job on time with the quality that was discussed. MasterCraft went above and beyond my expectations.

Comment Area Of Satisfaction Melrose, MA Sep 16, 2011

I was most satisfied with the work and the follow-up with MasterCraft. John, the owner, was on the job at the top of the day and stayed on it.

Guildmember since 2011

As a GuildQuality Guildmember, MasterCraft relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of MasterCraft in Hanover, MA; Dorchester, MA; West Roxbury, MA; Ipswich, MA; Norfolk, MA; Melrose, MA; Jamaica Plain, MA; Wellesley, MA; Hanson, MA; Franklin, MA; and 19 other cities in Massachusetts.

In this report, MasterCraft has published a summary of the customer feedback they've received since they joined GuildQuality in September 2011. In that time, 24 out of 34 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

MasterCraft received feedback from a customer in Weymouth, MA.

05/19/12

Via Twitter: Comment from a customer in Swampscott, MA: "I was most satisfied with the workmanship and promptness." View all... http://t.co/d3N83TlD

05/03/12

MasterCraft received feedback from a customer in Swampscott, MA.

05/03/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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