Member Report:
212 Responses
Response Rate:
75.7%
Dates:
06/23/2009 - 02/26/2010

In this report, LeafGuard of North Georgia has published all ratings for the following selected questions that were provided by customers surveyed since June 2009. Since then, 212 out of 280 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.3%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 98.4%
    Salesperson Professionalism
  • 97.9%
    Salesperson Knowledge
  • 90.4%
    Installation Schedule
  • 98.3%
    Installation Crew
  • 95.7%
    Installation Quality & Workmanship
  • 88.1%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • The gutters look great and they did a nice job. - Nov 09, 2009 in Chamblee, GA

    I had a really good experience with them, and this is my third time working with them. - Oct 29, 2009 in Roswell, GA

    They gave me a date and met it. They were on time. They were just very nice guys. - Oct 26, 2009 in Marietta, GA

    I love the system, and I love that it is maintenance free. - Oct 22, 2009 in Atlanta, GA

    We will be calling Leafguard again in the future. - Oct 22, 2009 in Lawrenceville, GA

    They were fast and efficient. I am well pleased with the whole gutter system. - Oct 21, 2009 in Whitesburg, GA

    LeafGuard did an outstanding job. - Sep 16, 2009 in Douglasville, GA

    They are excellent. The whole process went smoothly - Sep 02, 2009 in Marietta, GA

    Jim and the crew that came out were right on the money. I'd recommend them to anybody. - Aug 24, 2009 in Holly Springs, GA

    They look great. I had a very pleasant experience, and I would use them again. - Aug 06, 2009 in Atlanta, GA

    I've already referred them to several people and as far as I can see, this is an outstanding product. - Jul 29, 2009 in Snellville, GA

    Additional Comment

  • Their service was good. They thoroughly explained what they would do and they did it very well. - Nov 09, 2009 in Chamblee, GA

    They were courteous. Their salesman was so nice. He explained the guards and all other such things. He didn't force me into anything. The workers explained precisely what they were going to do and they did it to my satisfaction. - Oct 26, 2009 in Marietta, GA

    It helped us prevent any further damage. We had nothing but pine trees behind our house, and they were just destroying our old gutters and roof. Those gutters are lifesavers. - Oct 22, 2009 in Lawrenceville, GA

    Excellent service. - Oct 21, 2009 in Roswell, GA

    The quality. I's a great product. - Oct 21, 2009 in Whitesburg, GA

    They deliver a great product. - Sep 16, 2009 in Douglasville, GA

    The service and the product are great. You can't ask for any better than LeafGuard. - Sep 02, 2009 in Marietta, GA

    It's very simple. They provide an excellent product and service. - Jul 02, 2009 in Dunwoody, GA

    They did a good job. The gutters don't leak and it looks great! - Jun 23, 2009 in Mcdonough, GA

    Likely To Refer

  • Haven't had any problems. - Oct 21, 2009 in Whitesburg, GA

    I haven't had any problems. - Aug 24, 2009 in Decatur, GA

    Problem Resolution

  • Nothing. They were polite and thorough and they got done before I could turn around. - Aug 24, 2009 in Holly Springs, GA

    Process Improvement