representive kept his promise, in saying no additional charges after the quote price was agreed upon.
Member Profile
LeafGuard is North America's number one choice for one piece seamless gutter protection. Well informed homeowners have been choosing LeafGuard to safeguard their homes from falling leaves since 1993. LeafGuard gutters are guaranteed not to clog for as long as you own your home, or LeafGuard will come out and clean them for free. Which means saying goodbye to the dangerous, disgusting job of climbing ladders to clean out your gutters, or the expense of hiring someone else to do it. With your gutters running free and clear, you needn't worry about water damage to your home. LeafGuard gutters are custom fit, attractively designed, durable and even made in a variety of colors. LeafGuard gutters are not a temporary fix for your gutter problems; they're a lifetime solution! Read more
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Customer Feedback Summary
Published Comments
I liked the range of colors that were available to me for the gutters. I also liked the fact that the gutters won't get clogged and leaves will not fall in.
They were really nice and everyone was great!
I already have!
The area where I was most satisfied with LeafGuard of Chicago was with the workmanship and the installation.
I was very satisfied with the salesperson and installation crew.
It's a quality product. Overall, the experience was very positive.
We already had LeafGuard gutter guards installed years ago. We found out that James was the one who consulted us all those years ago. So I was cleaning the gutters on the garage that was built about five years ago, and it has no screens on it. We thought enough was enough, we were tired of cleaning it. So we called the original LeafGuard consultant, James on a Sunday afternoon. They said they would send someone immediately. They came out by that next Tuesday. By the following Tuesday new screens were being put on our garage. Because of the warranty on our sun room, they only put the screens. Still, we have no complaints. That's why we called. We won't live without LeafGuard again.
I was most satisfied with the actual installation of the gutters. The two guys that came out were so professional. It was unbelievable. We had issues with our neighbor not wanting the ladders on his property. They handled that well and were very professional and did a wonderful job of installing the gutters.
I liked the crew that came out. They were really nice guys and the gutters are exactly how they described them, which is great.
I was very happy with everything, from the sales all the way to the workers and the product.
My wife and I are very pleased with our new LeafGuard system. The color match of the gutters to our existing home colors are right-on! Job well done.
Wayne was very through in presentation and he clearly laid out the expectations. The whole thing was great from start to finish. I did some research on my own, and even asked Wayne questions. . Matt and the crew were very professional.They came on time and the job was professionally installed. I don't think I've ever had work done as meticulous as this. I've had other exterior jobs done, and this was the best.
Matt, the crew leader, was excellent. He didn't leave a single piece of aluminum anywhere. It was a thorough job and clean up.
I was most satisfied with their response time.
I was most satisfied with the salesperson, Russell KuyKendall. I liked his sales pitch. He was thorough in what he was presenting to me.
They did a very thorough and excellent job, I am very happy with what they did.
The salesman was great, I really liked him. I appreciated his mannerisms, he did not seem like a salesman at all. I also really like how the new gutters match our windows, making the whole house look better.
We like them and very satisfied with the work. I would recommend them to anyone.
I am satisfied with everything. Thank you.
It was great to do busness with a company that does what it says it does. Do you to roofs and painting in the Galena territories? Too bad.
They got it done and they were gone; I didn't have to wait all day.
They did the work very very very well.
Work was done professionally and clean-up was swift.
The installation crew were great. We had lousy weather during the job and they were very professional. The salesman was also professional and explained every detail.
The personnel were fantastic. On the day of the installation we had wind advisories and winds up to 50-70 mph. The guys were up on ladders, and it was ice cold and rainy. I didn't hear one single complaint at all from either of the gentlemen. They had to wait 2.5 hours for the other truck to arrive because of a miscommunication. I went out and checked on them a few times, and not a single negative was spoken about their company. I was a union president and a teacher, and I was amazed by how positive these men were because I've heard a lot of complaints over the years. I think it all started with Mr. McBride. He was very positive, and he didn't put any pressure on me. His presentation was very informative. What really sold me was that he came and had three pages, in tiny font, of names and addresses and installment dates of Leaf Guard projects, and having been a teacher I recognized most of the names. Looking at the dates of installation, it was anything from something that had been installed a month ago or ten years ago. That speaks to the longevity and the satisfaction of the project. Michael was very informative. If his presentation hadn't been as positive as it was I wouldn't have bit right away.
I was most satisfied with the installation.
The salesperson was very knowledgable of the product.
The salesmanship and the installation. They did a good job.
The installation was very high quality.
Guildmember since 2009
As a GuildQuality Guildmember, LeafGuard of Chicago relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of LeafGuard of Chicago in Chicago, IL; Naperville, IL; Downers Grove, IL; Lombard, IL; Frankfort, IL; Aurora, IL; Crown Point, IN; Elmhurst, IL; Lagrange, IL; Hammond, IN; and 232 other cities in Illinois and Indiana.
In this report, LeafGuard of Chicago has published a summary of the customer feedback they've received since they joined GuildQuality in August 2009. In that time, 715 out of 1009 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Recent Activity
LeafGuard of Chicago received feedback from a customer in Oak Park, IL.
LeafGuard of Chicago received feedback from a customer in Flossmoor, IL.
LeafGuard of Chicago received feedback from a customer in Chicago, IL.
LeafGuard of Chicago received feedback from a customer in Westchester, IL.
LeafGuard of Chicago received feedback from a customer in Valparaiso, IN.
