Member Report:
75 Responses
Response Rate:
66.4%
Dates:
06/28/2008 - 03/08/2010

In this report, Hopkins & Porter Construction, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since June 2008. Since then, 75 out of 113 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.1%
    Recommend Member
  • 82.4%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Concern For Needs
  • 100%
    Design Center & Selections
  • 92.6%
    Dust & Dirt Control
  • 97.0%
    Employees & Subcontractors
  • 100%
    Sales Communication
  • 95.5%
    Professional & Organized
  • 100%
    Scope Of Work
  • 91.4%
    Budget
  • 94.8%
    Expertise
  • 90.5%
    Communication
  • 93.4%
    Value

Customer comments selected by the member for inclusion in this report

  • they were very professional and the work performed was of very high quality. My compliments to Jeff, Tuffy and Loren. - Sep 01, 2009 in Rockville, MD

    Attention to detail and ensuring the client's expectations are met. Awesome! - Jul 05, 2009 in Washington DC, DC

    They were courteous and capable. The economics was attractive and the product was great. - Jan 13, 2009 in Montgomery Village, MD

    Area Of Satisfaction
  • Highly recommend to ANYONE who has been disappointed by contractors in the past -- we have NEVER been disappointed by H&P. - Jul 05, 2009 in Washington DC, DC

    Hopkins & Porter did a superb job on our recently rebuilt kitchen & I would recommend them highly to anyone. - Jun 28, 2009 in Washington, DC

    We especially appreciate H & P's responsiveness to our requests and concerns related to our 100-year-old home's historic style. - Apr 16, 2009 in Chevy Chase, MD

    The were very professional and took care of everything promptly. A very good job. - Sep 10, 2008 in Rockville, MD

    We had a very, very positive experience. They are the best contractors we've ever worked with. - Jul 08, 2008 in Washington, DC

    Tuffy did a very good job! He did everything we asked him to do. The pricing was reasonable. There were a few mistakes made by a worker of his, but he came back and fixed the work and even did some things that we really didn't ask him to do. We would definitely use them again! - Jul 01, 2008 in Washington DC, DC

    Additional Comment
  • outstanding and patient job of explaining the construction and selection procees to novice homeowners - Dec 15, 2008 in Bethesda, MD

    They were very good at having conversations, the on site carpenter in particular. In fact, communication is probably one of their greatest strengths. - Jul 08, 2008 in Bethesda, MD

    Communication
  • They were very professional compared to most people that I've worked with in the past. There were a couple of issues but most of the time they were fine. - Jul 01, 2008 in Potomac, MD

    Professional & Organized