Member Report:
91 Responses
Response Rate:
64.5%
Dates:
06/28/2008 - 08/19/2010

In this report, Hopkins & Porter Construction, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since June 2008. Since then, 91 out of 141 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.6%
    Recommend Member
  • 82.4%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Concern For Needs
  • 100%
    Design Center & Selections
  • 94.4%
    Dust & Dirt Control
  • 97.2%
    Employees & Subcontractors
  • 100%
    Sales Communication
  • 96.3%
    Professional & Organized
  • 100%
    Scope Of Work
  • 91.3%
    Budget
  • 95.5%
    Expertise
  • 92.1%
    Communication
  • 93.1%
    Value

Customer comments selected by the member for inclusion in this report

  • They came back quickly to address and issue that wasn't done to the real estate agents satisfation - Jul 20, 2010 in Potomac, MD

    responsiveness,professionalism, quality of work - Jul 15, 2010 in Ashton, MD

    They did what they said they were going to do, they stood up to their word and completed the job. - Mar 30, 2010 in Rockville, MD

    Their professionalism was the best part of my experience. - Feb 22, 2010 in Olney, MD

    Attention to detail, follow-through, expertise - Jan 25, 2010 in Gaithersburg, MD

    they were very professional and the work performed was of very high quality. My compliments to Jeff, Tuffy and Loren. - Sep 01, 2009 in Rockville, MD

    Attention to detail and ensuring the client's expectations are met. Awesome! - Jul 05, 2009 in Washington DC, DC

    They were courteous and capable. The economics was attractive and the product was great. - Jan 13, 2009 in Montgomery Village, MD

    Area Of Satisfaction
  • They were terrific, I have recommended them to my sister and she is using them now. I will definitely have them back to do some work when I need it. Just terrific. great! - May 21, 2010 in DC, MD

    This is our first experience with home improvement and we researched several firms before deciding on H & P. We have been very impressed with the quality of their work. They have been very considerate of our needs. They don't cut corners and use quality materials. Our construction foreman (lead carpenter) and our architect have been outstanding to work with. We have been very satisfied with their work thus far. - May 05, 2010 in Ashton, MD

    We have used the services of Hopkins & Porter many times since our first project with them in 1985, because they are highly professional and easy to work with. They are a high integrity organization. - Mar 29, 2010 in Washington, DC

    Overall, a superior job and a very positive outcome. - Feb 16, 2010 in Washington, DC

    We were so pleased, and I really need to write them a little note and thank the specific people who worked with us. I think what was valuable (that is kind of hard to quantify) is that it was a project where we didn't know what was possible and they guided me through the possibilities. If the things I had in mind weren't the most appropriate choices, they suggested something better. At every turn, they made suggestions of how I could find things more satisfactory. It was always good advice. - Jan 14, 2010 in Silver Spring, MD

    Highly recommend to ANYONE who has been disappointed by contractors in the past -- we have NEVER been disappointed by H&P. - Jul 05, 2009 in Washington DC, DC

    Hopkins & Porter did a superb job on our recently rebuilt kitchen & I would recommend them highly to anyone. - Jun 28, 2009 in Washington, DC

    Everything was just perfect. - Apr 25, 2009 in Poolesville, MD

    We especially appreciate H & P's responsiveness to our requests and concerns related to our 100-year-old home's historic style. - Apr 16, 2009 in Chevy Chase, MD

    The were very professional and took care of everything promptly. A very good job. - Sep 10, 2008 in Rockville, MD

    We had a very, very positive experience. They are the best contractors we've ever worked with. - Jul 08, 2008 in Washington, DC

    Tuffy did a very good job! He did everything we asked him to do. The pricing was reasonable. There were a few mistakes made by a worker of his, but he came back and fixed the work and even did some things that we really didn't ask him to do. We would definitely use them again! - Jul 01, 2008 in Washington DC, DC

    Additional Comment
  • outstanding and patient job of explaining the construction and selection procees to novice homeowners - Dec 15, 2008 in Bethesda, MD

    They were very good at having conversations, the on site carpenter in particular. In fact, communication is probably one of their greatest strengths. - Jul 08, 2008 in Bethesda, MD

    Communication
  • They were very professional compared to most people that I've worked with in the past. There were a couple of issues but most of the time they were fine. - Jul 01, 2008 in Potomac, MD

    Professional & Organized