Hopkins & Porter Construction, Inc.
www.hopkinsandporter.com
12944-C Travilah Rd, Suite 204
Potomac, MD 20854
(301) 840-9121
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Hopkins & Porter Construction Inc., was started by its two principals, Guy Hopkins Semmes and Michael Porter Denker in 1977. The company was incorporated in 1982. It has grown from a two-man organization to one currently employing 28. Hopkins & Porter provides full service custom building, specializing in large additions and custom homes which enhance and harmonize with existing structures and communities, and are in keeping with sound environmental practices. A full time handyman service is maintained for the benefit of new and existing clients, allowing strong support for our extended warranty. Eight office staff currently support the field in architectural design, sales, production, and administration. Read more

Core Company Values

* Joy in what we do, a love of the Builder's craft that leads to excellence, elegance, and creativity. * An open, healthy, safe, working environment where people can communicate freely and comfortably and where they feel acknowledged, recognized, and appreciated. * Personal growth and development, self-discipline, self-respect, and pro-active professionalism. * Honesty and integrity towards all parties in all relationships. * A business built on long-term relationships -- loyal employees and customers. * A healthy profit as a measure of success, providing long-term stability for the owners and employees. * Balance and centeredness in all our dealings. Win-win solutions in all problems for all parties. A responsibility to act with care and concern for others in every situation. * Concern for the greater good of the environment and the community. * Providing the means to bring our customer's goal and aspirations to fulfillment. * A belief that a skillfully created and designed environment enlivens its occupants and those that build it.

Guildmaster Award Winner 2010 Guildmaster*
2011 Guildmaster

GuildQuality Partner Affiliations Remodeling's Big50

Affiliations GuildQuality
National Association of the Remodeling Industry
Rotary International
Chrysalis Award
Better Business Bureau
American Institute of Architects
2008 CotY Awards
2007 CotY Award
Green Advantage Certified
2005 CotY Award

Likely to Recommend
94%
Easier Than Expected
82%
Concern For Needs
100%
Design Center & Selections
100%
Dust & Dirt Control
96%
Employees & Subcontractors
98%
Sales Communication
100%
Professional & Organized
96%
Scope Of Work
94%
Budget
90%
Expertise
94%
Communication
92%
Value
92%
Average (3 reviews)
Rating Details
Comment Area Of Satisfaction Chevy Chase, MD Mar 26, 2012

I was impressed with the cooperation of the worker, and the interest he showed.

Comment Selections Process Washington, DC Feb 07, 2012

We found H&P very helpful with the selection process, especially with regards to the finishes for our masterbathroom. Special thanks to Lea Allen.

Comment Budget Washington, DC Feb 07, 2012

Joe Leonard and his team were great in keeping costs in line with your extensively negotiated budget. Any additional costs were due to decisions that we made during the project. There we absolutely no surprises.

Comment Area Of Satisfaction Germantown, MD Feb 06, 2012

I appreciated the expertise, advise and suggestions, and courtesy of both of the handymen who worked on my home.

C.L.A. NW, DC Review Jan 13, 2012 5 star rating
Hopkins & Porter Construction, Inc.

They are highly professional and have a high level of skill. Hopkins & Porter Handymen's subcontractors are very professional. The project leader was also very talented and skilled. I was highly satisfied with the work that they completed on our home.

Comment Area Of Satisfaction NW, DC Jan 13, 2012

I was highly satisfied with the attention to detail and the skill level of all of the subcontractors.

L.M.A. Rockville, MD Review Nov 04, 2011 2 star rating
Hopkins & Porter Construction, Inc.

All H&P staff were very professional and polite throughout the process. The workmanship was strong and quality materials were used. We are generally pleased with the overall design and final execution. I would be more inclined to recommend H&P to friends had the estimated nine week project not been delayed for six weeks from the date of contract signing and then take another three months to complete. We did not have a clear start and substantial completion date in our contract and this may have impacted how our project was prioritized. There were also some dimension glitches that could have been identified earlier in the process thereby reducing on-site issues/delays.

Response From
Hopkins & Porter Construction, Inc.
Mar 02, 2012

Dear Valued customer - We appreciate your constructive input. We recognize that we failed you on several fronts, from confusion around the initial start date to persistent problems with the delivery of incorrect material and the dimension glitches you mention. Most of these could have been avoided, and we apologize for the inconvenience that this caused you. We have already done a debriefing of your project with our team analyzing what went wrong. We intend to use this to improve our service going forward, and we look forward to serving you better in the warranty stage of our relationship. Thank you again for your patience and honest input.

Marvin B. Damestown, MD Review Oct 29, 2011 5 star rating
Hopkins & Porter Construction, Inc.

Nick Linbergh has done many projects for me and is very professional in what he does. I wouldn't hesitate to use him again. He represents Hopkins & Porter in a very positive way so that I can put trust in the company and especially him. I feel I would not be cheated or run around.

Comment Area Of Satisfaction DC, DC Mar 15, 2011

I like Dan. He's knowledgeable, skilled and confident. What any client calling in a handyman would want.

Comment Additional Comment Washington, DC Mar 05, 2011

Overall, we have been extremely pleased with Hopkins & Proter to date. We especially like the weekly updates from the Project Manager.

Comment Likely To Recommend N. Potomac, MD Dec 23, 2010

Our new master bathroom fits our home, our style and most importantly our family life. It helps to keep things organized and is such a pleasant, peaceful room to be in that everyone wants a turn in it. We love the work that Hopkins and Porter did for us.

Comment Area Of Satisfaction Germantown, MD Sep 09, 2010

They were highly responsive. Whenever I called, they sent someone by very quickly.

Comment Area Of Satisfaction Bethesda, MD Jul 29, 2010

THE HANDYMAN WHO HANDLED OUR WORK WAS MORE THAN COMPETENT (HE HAD MANY YEARS EXPERIENCE IN CARPENTRY AND IT SHOWED!), OFFERED USEFUL SUGGESTIONS, KEPT ME WELL- INFORMED ABOUT ANY DELAYS OR POTENTIAL BUDGET CHANGES (IN THE EVENT, THERE WERE NONE - HE ACTUALLY SAVED US MONEY!).

Comment Area Of Satisfaction Rockville, MD Jul 27, 2010

The courtesy, the competence, the efficiency, and the general comfort level in working with the office and the handyman was just about perfect.

Comment Area For Improvement Rockville, MD Jul 27, 2010

The cost of everything is top cost, but the look and service was superior and I believe I got my money's worth or service.

Comment Area Of Satisfaction Potomac, MD Jul 20, 2010

They came back quickly to address and issue that wasn't done to the real estate agents satisfation

Comment Additional Comment DC, MD May 21, 2010

They were terrific, I have recommended them to my sister and she is using them now. I will definitely have them back to do some work when I need it. Just terrific. great!

Comment Additional Comment Ashton, MD May 05, 2010

This is our first experience with home improvement and we researched several firms before deciding on H & P. We have been very impressed with the quality of their work. They have been very considerate of our needs. They don't cut corners and use quality materials. Our construction foreman (lead carpenter) and our architect have been outstanding to work with. We have been very satisfied with their work thus far.

Comment Area Of Satisfaction Rockville, MD Mar 30, 2010

They did what they said they were going to do, they stood up to their word and completed the job.

Comment Additional Comment Washington, DC Mar 29, 2010

We have used the services of Hopkins & Porter many times since our first project with them in 1985, because they are highly professional and easy to work with. They are a high integrity organization.

Comment Additional Comment Silver Spring, MD Jan 14, 2010

We were so pleased, and I really need to write them a little note and thank the specific people who worked with us. I think what was valuable (that is kind of hard to quantify) is that it was a project where we didn't know what was possible and they guided me through the possibilities. If the things I had in mind weren't the most appropriate choices, they suggested something better. At every turn, they made suggestions of how I could find things more satisfactory. It was always good advice.

Comment Area Of Satisfaction Rockville, MD Sep 01, 2009

they were very professional and the work performed was of very high quality. My compliments to Jeff, Tuffy and Loren.

Comment Additional Comment Washington DC, DC Jul 05, 2009

Highly recommend to ANYONE who has been disappointed by contractors in the past -- we have NEVER been disappointed by H&P.

Guildmember since 2008

As a GuildQuality Guildmember, Hopkins & Porter Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hopkins & Porter Construction, Inc. in Potomac, MD; Bethesda, MD; Washington, DC; Rockville, MD; Chevy Chase, MD; Nw, DC; Gaithersburg, MD; Washington Dc, DC; Silver Spring, MD; Germantown, MD; and 25 other cities in Maryland, Virginia and District of Columbia.

In this report, Hopkins & Porter Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in July 2008. In that time, 155 out of 262 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.

Recent Activity

Hopkins & Porter Construction, Inc. received feedback from a customer in Washington, DC.

05/18/12

Hopkins & Porter Construction, Inc. received feedback from a customer in Derwood, MD.

04/11/12

Hopkins & Porter Construction, Inc. received feedback from a customer in Potomac, MD.

04/07/12

Hopkins & Porter Construction, Inc. received feedback from a customer in Chevy Chase, MD.

03/26/12

Hopkins & Porter Construction, Inc. received feedback from a customer in Germantown, MD.

03/22/12

2012 Guildmaster Application

Hopkins & Porter Construction, Inc. is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Hopkins & Porter Construction, Inc. must survey all of their customers, with the following exceptions: We exclude our Handyman hourly clients, because of the volume of these small projects, we only survey one client per handyman mechanic each month and could not survey all. We survey all remodeling design build and special projects clients.

If you are a recent customer of Hopkins & Porter Construction, Inc. and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Hopkins & Porter Construction, Inc.'s application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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