Hopkins & Porter Construction, Inc.
They provided a good assessment of the problem, and an effective repair. I am a fully satisfied client, and would highly recommend them to others.
Member Profile
www.hopkinsandporter.com
12944-C Travilah Rd, Suite 204
Potomac, MD 20854
(301) 840-9121
YouTubeGoogle Places Hopkins & Porter Construction Inc., was started by its two principals, Guy Hopkins Semmes and Michael Porter Denker in 1977. The company was incorporated in 1982. It has grown from a two-man organization to one currently employing 28. Hopkins & Porter provides full service custom building, specializing in large additions and custom homes which enhance and harmonize with existing structures and communities, and are in keeping with sound environmental practices. A full time handyman service is maintained for the benefit of new and existing clients, allowing strong support for our extended warranty. Eight office staff currently support the field in architectural design, sales, production, and administration. Read more
Core Company Values
* Joy in what we do, a love of the Builder's craft that leads to excellence, elegance, and creativity. * An open, healthy, safe, working environment where people can communicate freely and comfortably and where they feel acknowledged, recognized, and appreciated. * Personal growth and development, self-discipline, self-respect, and pro-active professionalism. * Honesty and integrity towards all parties in all relationships. * A business built on long-term relationships -- loyal employees and customers. * A healthy profit as a measure of success, providing long-term stability for the owners and employees. * Balance and centeredness in all our dealings. Win-win solutions in all problems for all parties. A responsibility to act with care and concern for others in every situation. * Concern for the greater good of the environment and the community. * Providing the means to bring our customer's goal and aspirations to fulfillment. * A belief that a skillfully created and designed environment enlivens its occupants and those that build it.
Guildmaster Award Winner
2010 Guildmaster*
2011 Guildmaster
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations
GuildQuality
National Association of the Remodeling Industry
Rotary International
Chrysalis Award
Better Business Bureau
American Institute of Architects
2008 CotY Awards
2007 CotY Award
Green Advantage Certified
2005 CotY Award
Customer Feedback Summary
Of 293 customers surveyed, 185 responded
Likely to Recommend
Easier Than Expected
Concern For Needs
Design Center & Selections
Dust & Dirt Control
Employees & Subcontractors
Sales Communication
Professional & Organized
Scope Of Work
Budget
Expertise
Communication
Value
Recent Reviews & Published Comments
I just had a great experience with them, and I will recommend them to anyone. I will definitely be calling them again.
Hopkins & Porter Construction, Inc.
They were wonderful to work with and I would hire them again at any time. They were professional, cleaned up after themselves, payed attention to detail, and got the job done.
Hopkins & Porter Construction, Inc.
I would certainly recommend them for any project that you are considering. They are extremely honest, very well meaning, and hardworking, and they always complete the project in a satisfactory manner.
I've done a few projects with them - an elevator, a kitchen, and handyman services - and they are absolutely wonderful. They really are a part of my life. If I need a repairman, I call them.
We were very pleased that when we called to get a part of the job rechecked that someone came out quickly and was able to deal with the problem.
Hopkins & Porter Construction, Inc.
I'm a very happy customer and the people they sent were outstanding - they did outstanding work. It was a pleasant experience, I would never call anybody else but this company.
The roofer was efficient and comprehensive in looking over the roof and found quite a few problems to repair.
I was impressed with the cooperation of the worker, and the interest he showed.
We found H&P very helpful with the selection process, especially with regards to the finishes for our masterbathroom. Special thanks to Lea Allen.
Joe Leonard and his team were great in keeping costs in line with your extensively negotiated budget. Any additional costs were due to decisions that we made during the project. There we absolutely no surprises.
I appreciated the expertise, advise and suggestions, and courtesy of both of the handymen who worked on my home.
Hopkins & Porter Construction, Inc.
They are highly professional and have a high level of skill. Hopkins & Porter Handymen's subcontractors are very professional. The project leader was also very talented and skilled. I was highly satisfied with the work that they completed on our home.
I was highly satisfied with the attention to detail and the skill level of all of the subcontractors.
It was a complicated job. The handymen knew how to handle it.
Hopkins & Porter Construction, Inc.
All H&P staff were very professional and polite throughout the process. The workmanship was strong and quality materials were used. We are generally pleased with the overall design and final execution. I would be more inclined to recommend H&P to friends had the estimated nine week project not been delayed for six weeks from the date of contract signing and then take another three months to complete. We did not have a clear start and substantial completion date in our contract and this may have impacted how our project was prioritized. There were also some dimension glitches that could have been identified earlier in the process thereby reducing on-site issues/delays.
Response From
Hopkins & Porter Construction, Inc.
Mar 02, 2012
Dear Valued customer - We appreciate your constructive input. We recognize that we failed you on several fronts, from confusion around the initial start date to persistent problems with the delivery of incorrect material and the dimension glitches you mention. Most of these could have been avoided, and we apologize for the inconvenience that this caused you. We have already done a debriefing of your project with our team analyzing what went wrong. We intend to use this to improve our service going forward, and we look forward to serving you better in the warranty stage of our relationship. Thank you again for your patience and honest input.
Hopkins & Porter Construction, Inc.
Nick Linbergh has done many projects for me and is very professional in what he does. I wouldn't hesitate to use him again. He represents Hopkins & Porter in a very positive way so that I can put trust in the company and especially him. I feel I would not be cheated or run around.
promptness, high quality, reasonable price
I like Dan. He's knowledgeable, skilled and confident. What any client calling in a handyman would want.
Overall, we have been extremely pleased with Hopkins & Proter to date. We especially like the weekly updates from the Project Manager.
Our new master bathroom fits our home, our style and most importantly our family life. It helps to keep things organized and is such a pleasant, peaceful room to be in that everyone wants a turn in it. We love the work that Hopkins and Porter did for us.
They were highly responsive. Whenever I called, they sent someone by very quickly.
THE HANDYMAN WHO HANDLED OUR WORK WAS MORE THAN COMPETENT (HE HAD MANY YEARS EXPERIENCE IN CARPENTRY AND IT SHOWED!), OFFERED USEFUL SUGGESTIONS, KEPT ME WELL- INFORMED ABOUT ANY DELAYS OR POTENTIAL BUDGET CHANGES (IN THE EVENT, THERE WERE NONE - HE ACTUALLY SAVED US MONEY!).
I am extremely pleased and would recommend them to anyone.
The courtesy, the competence, the efficiency, and the general comfort level in working with the office and the handyman was just about perfect.
The cost of everything is top cost, but the look and service was superior and I believe I got my money's worth or service.
They came back quickly to address and issue that wasn't done to the real estate agents satisfation
responsiveness,professionalism, quality of work
They were terrific, I have recommended them to my sister and she is using them now. I will definitely have them back to do some work when I need it. Just terrific. great!
This is our first experience with home improvement and we researched several firms before deciding on H & P. We have been very impressed with the quality of their work. They have been very considerate of our needs. They don't cut corners and use quality materials. Our construction foreman (lead carpenter) and our architect have been outstanding to work with. We have been very satisfied with their work thus far.
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Guildmember since 2008
As a GuildQuality Guildmember, Hopkins & Porter Construction, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hopkins & Porter Construction, Inc. in Potomac, MD; Bethesda, MD; Washington, DC; Rockville, MD; Chevy Chase, MD; Nw, DC; Gaithersburg, MD; Washington Dc, DC; Silver Spring, MD; Germantown, MD; and 26 other cities in Maryland, District of Columbia and Virginia.
In this report, Hopkins & Porter Construction, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in July 2008. In that time, 185 out of 293 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2012.
Recent Activity
Hopkins & Porter Construction, Inc. received feedback from 2 customers.
03/11/13
Hopkins & Porter Construction, Inc. received feedback from a customer in Potomac, MD.
03/07/13
Hopkins & Porter Construction, Inc. received feedback from a customer in Alexandria, VA.
03/06/13
Hopkins & Porter Construction, Inc. received feedback from a customer in Potomac, MD.
03/05/13
Hopkins & Porter Construction, Inc. received feedback from a customer in Washington, DC.
03/05/13