Member Report:
69 Responses
Response Rate:
69.7%
Dates:
02/28/2008 - 08/29/2010

In this report, HartmanBaldwin Inc. has published all ratings for the following selected questions that were provided by customers surveyed since February 2008. Since then, 69 out of 99 customers responded to a GuildQuality satisfaction survey, with the most recent response in September 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Client For Life
  • 85.7%
    Easier Than Expected
  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 95.0%
    Clean & Safe
  • 94.4%
    Concern For Needs
  • 100%
    Construction Quality
  • 100%
    Overall Experience

Customer comments selected by the member for inclusion in this report

  • We feel we have received exceptional service from everyone involved in remodeling of our condo in San Clemente.We have worked with HartmanBaldwin since 1993 ,\.This is our third project and if we were to have another one it would be HartmanBladwin. - Aug 09, 2010 in San Clemente, CA

    Mark and Garrett have been great to work with on a daily basis. They are always willing to answer questions, have kept us up to the minute with progress, and very responsible and helpful. Reg is absolutely on top of everything, we have no clue how he remembers so much!We continue to be very impressed with our expert construction crew. Thanks guys! - Jun 25, 2010 in Sierra Madre, CA

    Reg has been there for us whenever we needed anything. I could text or e-mail him any time and get a quick response. Love his sense of humor. - Jun 02, 2010 in Monrovia, CA

    Well both of the two that I worked with Troy and Pat have been exceptional. I appreciate their attention to detail and the time taken to explain. They're very open to opinions and ideas and worked well with me - May 28, 2010 in Alta Loma, CA

    They all are amazing. - Apr 06, 2010 in Claremont, CA

    Bill, Reg, Mylon, and Pat Stout (architect) were all phenomenal. Honestly, all four of them could not have been better. - Jan 16, 2010 in Claremont, CA

    Everyone has been outstanding. They are all very professional. - Aug 11, 2008 in Claremont, CA

    Recognize Excellence
  • Early in the process (design, selection of materials, etc.) though we are, Hartman Baldwin has thoroughly won us over. It is totally obvious that you all love what you do and are very, very good at it. We have to pinch ourselves to make sure we aren't dreaming. With a couple of previous remodeling nightmares under our belts, we finally happened upon Hartman Baldwin. If this is a dream, please do not wake us up! - Jun 17, 2010 in Monrovia, CA

    It's been a wonderful experience. - Jun 05, 2010 in LaVerne, CA

    HartmanBaldwin is a great company. Our house is absolutely beautiful. - Jan 16, 2010 in Claremont, CA

    They are a great organization. - Dec 21, 2009 in Claremont, CA

    They do a really good job. - Sep 17, 2008 in Upland, CA

    Additional Comment
  • The interaction with HB employees was the best part of the process. - Nov 18, 2009 in Claremont, CA

    Employees & Subcontractors
  • if I had a need like I did this time, I would certainly go to them. - Sep 08, 2008 in Claremont, CA

    Client For Life
  • They handled everything very well. - Apr 12, 2008 in Upland, CA

    Creative Solutions