- Member Report:
- 51 Responses
- Response Rate:
- 71.8%
- Dates:
- 01/20/2006 - 02/15/2010
In this report, Feinmann Inc. has published all ratings for the following selected questions that were provided by customers surveyed since January 2006. Since then, 51 out of 71 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Recognize Excellence
Tammy is fantastic to work with and follow up on issues. Brian Shea kept things incredibly neat and clean, and also catered to some small requests quite handily.As subs go, I think Jim Priest does great electrical work. - Nov 14, 2009 in Brookline, MA
Chris Gonzalez was professional, thorough and often went above and beyond the basic requirements. - Sep 18, 2009 in Lexington, MA
Feinmann is a professional and talented group of people. You are a "class act" in this business. I have done three projects with you and all are superb. I worked with Barney, Mike, Dave and Rebecca on project one. What fun it was sharing innovative ideas. The next two projects were with Kert, Dave and Rob. Again, a superb team. Keep up the good work! - Jun 18, 2008 in Newton, MA
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Easier Than Expected
I don't have anything to compare it to truthfully, but we did have a good experience with them. Considering some of the nightmare stories you hear from others regarding their experiences with their contractors, we had a great experience. I also had one experience myself (for a much smaller project) where my contractor just disappeared on me - went out of business. - Nov 12, 2009 in Cambridge, MA
It was as expected as I've used them before. It was as easy as the first time. - Dec 09, 2008 in Brookline, MA
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Employees & Subcontractors
Uniformly, all the employees and subcontractors were a pleasure to interact with. - Sep 18, 2009 in Lexington, MA
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Design Center & Selections
Kurt was informative and pleasant to work with. - Sep 18, 2009 in Lexington, MA
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Customer Suggestion
Keep up the high quality work - Sep 01, 2009 in Newton, MA
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Additional Comment
I was really very pleased with them. The person I interacted with on on a daily basis was Chris, and I think he's a fine representative of the company. - Aug 03, 2009 in Arlington, MA
It was very satisfactory and they did a marvelous job. We love the results. - Dec 10, 2008 in Brookline, MA
We are pleased with how the kitchen and bathroom turned out. The craftsmanship is superb. Thanks! - Jun 22, 2008 in Winchester, MA
I was most pleased with Feinmann's creativity in design; he took our concept and translated it into a very creative and satisfying design. - Jun 01, 2006 in Lexington, MA
Marina was truly outstanding. As we understand it, this was the first project for which she coordinated everything. Knowing this, it made her work and efforts even more impressive. Communication is key, and Marina obviously made that a priority. Any emails or phone calls were answered and addressed in a very timely manner. Dave Wittig and Nate (especially) were also very helpful throughout. We always felt that we were in good hands, which provided a certain comfort level for which we were very thankful. Also, the painting contractor (whose name escapes me) was also very dedicated to our project and went above and beyond to find possible solutions for our situation. We will definitely use Feinmann again for future work, and have already recommended them to friends and family. - May 22, 2006 in Woburn, MA
The entire team was really extraordinary in handling a multitude of challenges, some of which were fairly complex or at least they appeared complex to us. Good communication, organization, and follow-through, depth and breadth of knowledge and expertise, an unwavering commitment to quality and value, and individual decency - that's why we are committed to Peter and his people. - Jan 20, 2006 in Newton, MA
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Professional & Organized
Four plus! - Aug 03, 2009 in Arlington, MA
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Feinmann
I had heard of Feinmann from a customer who raved about how well you all worked together. Having the architect on board makes the whole process so much smoother. You also make the process fun - not easy to do renovations. - Jun 18, 2008 in Newton, MA
They did a job for us before. They are high quality and very responsive. - Jun 19, 2007 in Lexington, MA
Professionalism. Beautiful gallery of work. Customer service. - May 22, 2006 in Woburn, MA
I did not want to worry about whether it would be done correctly. I knew the work would be quality work. The job would be neat and I trust them around my family. - Jan 31, 2006 in Arlington, MA
This is our 4th project with Feinmann. I don't recall our initial contact, but each project has exceeded our expectations. - Jan 20, 2006 in Newton, MA
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Responsive Design
We feel that Feinmann really listened to what our needs and priorities were in design and budget, and made every effort to meet our goals. - Apr 13, 2006 in Lexington, MA
