Feinmann Inc.
Feinmann Inc.
www.feinmann.com
27 Muzzey Street
Lexington, MA 02421
(781) 643-6269

Feinmann is a national award-winning design/build firm, specializing in kitchen and bath remodels, room additions, and whole house renovations. From listening to our clients over the past 20 years, we have learned what matters most when it comes to making major home improvements - in short, they look for ingenious design, a well-articulated process, superb craftsmanship, responsive service, and the best value for the cost. That is why we have built a complete range of in-house services, from expert planning all the way through fabrics and furnishings, around exactly these requirements. And, even when a particular project is complete, we are committed to enhancing our relationship through on-going education, acting as a sounding board for design and remodeling issues, and helping address the hands-on maintenance needs of our clients. Read more

Guildmaster Award Winner 2009 Guildmaster
2010 Guildmaster
2011 Guildmaster With Distinction

GuildQuality Partner Affiliations daily5Remodel

Affiliations GuildQuality

Guildmaster Q&A

Company History

Feinmann, founded in 1987, is an award-winning residential design/build firm that creates smart, beautiful spaces for discerning clients in the Greater Boston area. We specialize in whole house renovations, room additions, and kitchen/bath remodels, and offer our clients expertise in all project areas - from space planning to the selection of systems, finishes, and furnishings. We are known for our timeless, durable designs, outstanding client service, and careful, hands on management of our projects.

Scope of Work

As a design/build firm, Feinmann employs architects, builders, designers, and project managers who all collaborate seamlessly with you to ensure you achieve the look and feel you desire, while respecting your available budget. Our in-house team of designers and builders has successfully collaborated on many projects, where their shared knowledge and open communication has proved invaluable. With a little inspiration and a lot of meticulous follow-through, we have transformed hundreds of homes in the Boston area from good to great.

More than 90% of your clients would recommend your firm to a friend. How do you earn such high praise from your customers?

Feinmann's reputation is built upon our attention to detail, excellent craftsmanship, and stylish solutions. We want our clients to be clients for life, and for more than 15 years 80% of our projects have come from repeat business and client referrals. Our focus on quality means we stand behind our work long after a project is complete, and offer our clients a full one-year warranty to ensure they receive the results they desire. Also, exclusively available to Feinmann clients is our Home Crew, part of our pledge to add value to our relationship and support our clients in their ongoing need for minor home repairs, maintenance, and small custom projects. Home Crew provides the same commitment to personalized service and outstanding results.

Approach to Working With Clients

Understanding the Process

Remodeling can be a very stressful process for homeowners. We believe it is important to educate our clients about what to expect during the design and construction process, and are available to them via a single phone call, at any time. We work hard to ensure that disruptions are kept to a minimum, creating secondary kitchens when necessary and minimizing dust, dirt, and noise. Budget overruns are another source of stress, particularly when architects and builders are unrealistic about the actual price of a project, resulting in costly change orders. We regularly review projects for "buildability" and help engineer effective design solutions in real-time. Poor communication between the architect and builder is another common problem. At Feinmann, information is not lost in the hand-off between designer and builder, because we encourage our project managers to resolve any issues immediately.

Product Expertise

We also have decades of experience working with kitchen and bath products, and can advise and recommend products that achieve the look and functionality desired. Feinmann also carries a variety of cabinet lines, which make our kitchen and bathroom installations more efficient and less prone to problems, since we own the process and can get the materials to site more quickly.

Respecting Your Budget

Early on in the design process, we establish a target budget that is realistic - we provide several different design options, which vary by price, so the homeowners can see the range of design options available to them. Our projects do not contain contractor-driven "extras" because these costs are calculated during the design phase.

Building Green

We encourage the use of environmentally friendly materials and systems whenever appropriate and have incorporated tenets of "green" design into several of our award-winning projects. We make recommendations about ways our clients can achieve energy savings, and study homes to see where they are losing heat by using a blower door and infrared scanner, and have developed a whole-house energy audit. If green products and techniques are of interest, the beginning of the design process is a good time to talk about options, cost factors, and ways to apply them while meeting budget and design goals.

Likely to Recommend
92%
Clean & Safe
97%
Construction Quality
94%
Employees & Subcontractors
93%
Expertise
99%
Professional & Organized
90%
Responsive Design
97%
Trust
96%
Understand Building Process
100%
Design Center & Selections
85%
Overall Experience
91%
Problem Resolution
90%
Average (3 reviews)
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C.A.A. Belmont, MA Review Nov 07, 2011 5 star rating
Feinmann Inc.

Feinmann Inc. is by far the best contracting firm we have ever dealt with. Superb in-house architecture and design services, amazing project management, with staff that know how to communicate with people outside the trade--you would be hard put to find another firm with this much to offer. A very positive experience for us, even with all the work involved.

Comment Recognize Excellence Belmont, MA Nov 07, 2011

The project manager, David Wittig, was personable, communicative, very well organized, and kept the project running smoothly from beginning to end. A pleasure to work with him.

J.A.K. Belmont, MA Review Oct 20, 2011 5 star rating
Feinmann Inc.

Feinmann Inc. was a unique experience for us. They are the only design & build firm we have ever worked with that truly cares deeply about what the customer wants, needs, and will experience throughout the whole process. Everyone connected with the firm is extremely knowledgeable, polite and willing to go out of their way to make sure you get exactly what you want. Working with Feinmann Inc. has been extremely pleasant and satisfying on all counts and we recommend them in the strongest possible terms.

Rob G. Newton, MA Review Mar 15, 2011 5 star rating
Feinmann Inc.

Feinmann is a top quality full service design build firm that excels in design, project management, and workmanship. They do exactly what they say in terms of cost and schedule. They are very easy and pleasant to work with and made the process of renovation fun, minimizing disruption, keeping a very clean worksite, and finishing the job when they said.

Comment Feinmann Newton, MA Mar 15, 2011

I was looking for a full service design build firm with strong project management capabilities. I experienced exactly that. Any premium in cost was well worth the design, management of the job, and workmanship.

Comment Recognize Excellence Newton, MA Mar 15, 2011

Everyone with whom I've dealt with at Feinmann, including Kert Henicke the architect, Tammy Russo the PM, and Kevin Hodges the lead Carpenter have been exceptionally professional, great at what they do and great to work with.

Comment Recognize Excellence Boston, MA Dec 14, 2010

Everyone at Feinmann should be recognized for their exceptional service. It is a dream team and am so very pleased with the overall project and its execution!!!

Comment Additional Comment Newton, MA Nov 09, 2010

One of the things that Peter told us was about Feinmann's commitment for follow up if anything goes wrong. Having gone through a bad experience with a prior renovation I was a bit skeptical of Peter's promises. I am happy to say that he was true to his word. We would hire Feinmann again for any reno project.

Comment Feinmann Newton, MA Nov 09, 2010

They did a nearby project. After a few meetings with Peter, we were convinced that, although Feinmann was a bit more expensive, their pricing was more transparent other bids and the additional services Feinmann provided justified the cost.

Comment Recognize Excellence Newton, MA Nov 09, 2010

Tammy and Brian worked on our project (Tammy from the office and Brian onsite). They both did a spectacular job, and were instrumental in getting the project done on time and on budget.

Comment Feinmann Belmont, MA Feb 20, 2010

If you can't be on a job site all the time, then this is the group you want to have! Problems as well as a new idea are addressed w/promptness and expertise.

Comment Professional & Organized Lexington, MA Jan 19, 2010

Chris Gonzalez, the principal carpenter and foreman of the project, was a delight to work with. Every part of the project that he touched came out perfectly. He balanced our needs as a client with Feinmann's needs very well. He was always pleasant, helpful and easy to deal with.

Comment Recognize Excellence Brookline, MA Nov 14, 2009

Tammy is fantastic to work with and follow up on issues. Brian Shea kept things incredibly neat and clean, and also catered to some small requests quite handily.As subs go, I think Jim Priest does great electrical work.

Comment Easier Than Expected Cambridge, MA Nov 12, 2009

I don't have anything to compare it to truthfully, but we did have a good experience with them. Considering some of the nightmare stories you hear from others regarding their experiences with their contractors, we had a great experience. I also had one experience myself (for a much smaller project) where my contractor just disappeared on me - went out of business.

Comment Recognize Excellence Lexington, MA Sep 18, 2009

Chris Gonzalez was professional, thorough and often went above and beyond the basic requirements.

Comment Employees & Subcontractors Lexington, MA Sep 18, 2009

Uniformly, all the employees and subcontractors were a pleasure to interact with.

Comment Additional Comment Arlington, MA Aug 03, 2009

I was really very pleased with them. The person I interacted with on on a daily basis was Chris, and I think he's a fine representative of the company.

Comment Additional Comment Brookline, MA Dec 10, 2008

It was very satisfactory and they did a marvelous job. We love the results.

Comment Easier Than Expected Brookline, MA Dec 09, 2008

It was as expected as I've used them before. It was as easy as the first time.

Comment Additional Comment Winchester, MA Jun 22, 2008

We are pleased with how the kitchen and bathroom turned out. The craftsmanship is superb. Thanks!

Comment Feinmann Newton, MA Jun 18, 2008

I had heard of Feinmann from a customer who raved about how well you all worked together. Having the architect on board makes the whole process so much smoother. You also make the process fun - not easy to do renovations.

Comment Recognize Excellence Newton, MA Jun 18, 2008

Feinmann is a professional and talented group of people. You are a "class act" in this business. I have done three projects with you and all are superb. I worked with Barney, Mike, Dave and Rebecca on project one. What fun it was sharing innovative ideas. The next two projects were with Kert, Dave and Rob. Again, a superb team. Keep up the good work!

Comment Additional Comment Lexington, MA Jun 01, 2006

I was most pleased with Feinmann's creativity in design; he took our concept and translated it into a very creative and satisfying design.

Guildmember since 2005

As a GuildQuality Guildmember, Feinmann Inc. relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Feinmann Inc. in Lexington, MA; Arlington, MA; Newton, MA; Belmont, MA; Cambridge, MA; Brookline, MA; Boston, MA; Burlington, MA; Winchester, MA; Weston, MA; and 10 other cities in Massachusetts.

In this report, Feinmann Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in November 2005. In that time, 77 out of 105 customers (73%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.

Recent Activity

Feinmann Inc. received feedback from a customer in Arlington, MA.

01/19/12

Feinmann Inc. received feedback from a customer in Cambridge, MA.

12/13/11

Feinmann Inc. received feedback from a customer in Arlington, MA.

12/13/11

Feinmann Inc. received feedback from a customer in Lexington, MA.

12/03/11

Feinmann Inc. received feedback from a customer in Milton, MA.

11/22/11

2012 Guildmaster Application

Feinmann Inc. is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Feinmann Inc. must survey all of their customers.

If you are a recent customer of Feinmann Inc. and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Feinmann Inc.'s application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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