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FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 489 customers surveyed, 321 responded (66%)
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CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Comment from Moody, AL
We're planning to replace all of our windows using Durante and the Restoration windows they installed. Exceptional windows, exceptional service and workmanship
"Recognize Excellence" comment from Trussville, AL
The crew of installers far exceeded our expectations. Courteous, professional, clean, very conscientious.
"Improvement Suggestion" comment from Trussville, AL
A week should not go by that some update is not given to the customer.
"Area Of Satisfaction" comment from Trussville, AL
The installers were exceptional.
"Why Us?" comment from Trussville, AL
Their window offering exceeded that of any other company in quality, warranty but more important was the reputation and customer service of Durante.
"Area For Improvement" comment from Nashville, TN
They did not fall short in any aspects of our experience.
"Why Us?" comment from Nashville, TN
We received 3 other quotes prior to Durantie, however when we saw the product we were so impressed, but knew we probably would not be able to afford them. To our surprise, Durante was over $2500.00 less than our lowest quote. We have had our windows about two months now and have had no problems and have been so impressed with how much they took care of us and even afterwards. We noticed a very small hole in one of our screens and they took care of it very quickly and were very happy to do so!!! I would and have recommended them to others!!
"Why Us?" comment from Birmingham, AL
because Durante is a BBB member and is the only company with flat composite siding which prevents insectsfrom invading the structure! Also Durante has a lifetime warranty!
"Area Of Satisfaction" comment from Lebanon, TN
The doors are beautiful and as promised (no air leaks, thermal, etc.
"Why Us?" comment from Fairfield, AL
We used Durante in the past on a second home. We had a storm, and they fixed the siding with in a week. They always stayed on top of what we needed previously, and had excellent customer service is on top of everything.
GuildQuality Partner Affiliations
- James Hardie Preferred Remodeler
More about Durante Home Exteriors
As a GuildQuality Guildmember, Durante Home Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Durante Home Exteriors in Birmingham, AL; Hoover, AL; Trussville, AL; Alabaster, AL; Helena, AL; Huntsville, AL; Vestavia, AL; Gardendale, AL; Bessemer, AL; Pelham, AL; and 90 other cities in Alabama and Tennessee.
In this report, Durante Home Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 321 out of 489 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
2016 Guildmaster Application
Durante Home Exteriors is a candidate for a 2016 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
to review this year's qualifications.
To be eligible for consideration, Durante Home Exteriors must survey all of their customers.
If you are a recent customer of Durante Home Exteriors and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Durante Home Exteriors's application.