Durante Home Exteriors
2512 Commerce Square WestIrondale, AL 35210(205) 956-4110

Why Durante? We want to help you, we want to spoil you, & we want to make your home look its best! That‘s what you should expect from Durante Home Exteriors. (more)


Customer Feedback Summary

Of 422 customers surveyed, 271 responded (64%)
Likely to Recommend
95%
Clean & Safe
96%
Quality: Workmanship/Materials/Crew
97%
Concern For Needs
97%

Map of Recent Work

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Comments


  • "Why Us?" comment from Moody, AL
    Mar 11, 2015

    Recommended from a coworker

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Moody, AL
    Mar 11, 2015

    Quality of work and materials was exceptional

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Moody, AL
    Mar 11, 2015

    The installers were courteous, friendly, and very professional

    Did you find this helpful? Yes
  • Comment from Moody, AL
    Mar 11, 2015

    We're planning to replace all of our windows using Durante and the Restoration windows they installed. Exceptional windows, exceptional service and workmanship

    1 person found this helpful. Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Vestavia, AL
    Mar 10, 2015

    I was satisfied with the speed and professionalism. They cleaned up really well. At first it was not safe but I called and they fixed it right away.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Vestavia, AL
    Mar 10, 2015

    The installers were excellent. I think the salesman is good but there was miscommunication with what I wanted.

    Did you find this helpful? Yes
  • "Why Us?" comment from Rainbow City, AL
    Mar 10, 2015

    My primary reason was the appearance of professionalism. It was about who had the best product and price.

    Did you find this helpful? Yes
  • "Area For Improvement" comment from Rainbow City, AL
    Mar 10, 2015

    They have not fallen short of my expectations.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Rainbow City, AL
    Mar 10, 2015

    I was most satisfied with the crew themselves. I was here with them and it did not bother them one bit that I was over their shoulder. This was a very tough job and no one ever showed any frustrations.

    Did you find this helpful? Yes
  • Comment from Rainbow City, AL
    Mar 10, 2015

    I wish that they could make windows for my doors. I can repair the door but I would like to have the matching windows for the doors.

    Did you find this helpful? Yes
  • "Why Us?" comment from Dora, AL
    Mar 08, 2015

    The windows are an excellent product and the installation was by Durante employees and not sub contractors.

    Did you find this helpful? Yes
  • "Area For Improvement" comment from Dora, AL
    Mar 08, 2015

    I am extremely pleased with both product and installation. Everything from start to finish was excellent and nothing fell short of mt expectations.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Dora, AL
    Mar 08, 2015

    The installation. Installers were here when they said that they would be here. They did a wonderful job of installation and clean up. I felt comfortable when they were in the house.

    Did you find this helpful? Yes
  • "Current Referrals" comment from Dora, AL
    Mar 08, 2015

    I just referred my cousin and they purchased windows from Duranted last week

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Dora, AL
    Mar 08, 2015

    The installers on my job were wonderful. They should both get a raise in salary. They represented the company extremely well!

    Did you find this helpful? Yes
  • "Why Us?" comment from Birmingham, AL
    Mar 08, 2015

    My experience with Durante last year was great. I hoped that was not just an aberration and it was not. I have recommended Durante to friends and neighbors and will do so again.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Birmingham, AL
    Mar 08, 2015

    From the beginning, I did not feel like the presentation was a sales pitch. Lee made a nice presentation but did not waste time with products or services he understood I did not need. The crew that installed the windows was professional and courteous. before they left, they made sure the work was finished well, the worksite clean , and we were happy and with everything. As the other crew did last year, the went above what was expected to make sure we were happy with they windows.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Birmingham, AL
    Mar 08, 2015

    Lee Raybon followed up on the work and made sure we were happy.

    Did you find this helpful? Yes
  • "Why Us?" comment from Birmingham, AL
    Mar 05, 2015

    They presented a quality product and completed the interview with professionalism.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Birmingham, AL
    Mar 05, 2015

    Professionalism of everyone we talked to and worked with.

    Did you find this helpful? Yes
More Comments

GuildQuality Partner Affiliations

  • James Hardie Preferred Remodeler

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2012

Types of Work

  • Deck (283)
  • Insulation (283)
  • Patio (283)
  • Siding (283)
  • Windows & doors (283)

More about Durante Home Exteriors

As a GuildQuality Guildmember, Durante Home Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Durante Home Exteriors in Birmingham, AL; Hoover, AL; Trussville, AL; Alabaster, AL; Helena, AL; Huntsville, AL; Vestavia, AL; Gardendale, AL; Bessemer, AL; Mc Calla, AL; and 78 other cities in Alabama and Tennessee.

In this report, Durante Home Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 271 out of 422 customers (64%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2015.