GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
The overall workmanship and professionalism.
I was satisfied by Durante Home Exteriors' work force. The guys that came to do the work worked in some of the coldest weather Alabama has ever had. They made sure that they did anything and everything that I wanted them to do.
We chose them because of their reputation and because I had talked to someone who was very pleased with their product and their people. I valued that person's opinion so I used them.
We came to the home and garden show in Birmingham. The person we spoke with was very knowledgeable. They gave us a free estimate and had many choices of materials and sizes. They gave us advice on multiple options for our deck. They did not push us to buy more than we can afford. I consider that extremely important. I liked the flexibility.
They were very professional and I liked the work they did. I will recommend them to others.
When we had a problem, the company was quick to fix it.
Work was started and completed within the times given- likewise appointments from sales and supervisors. Everything promised was fulfilled. Crew was very courteous and professional- and considerate.
because Durante is a BBB member and is the only company with flat composite siding which prevents insectsfrom invading the structure! Also Durante has a lifetime warranty!
The doors are beautiful and as promised (no air leaks, thermal, etc.
We used Durante in the past on a second home. We had a storm, and they fixed the siding with in a week. They always stayed on top of what we needed previously, and had excellent customer service is on top of everything.
As a GuildQuality Guildmember, Durante Home Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Durante Home Exteriors in Birmingham, AL; Hoover, AL; Trussville, AL; Alabaster, AL; Vestavia, AL; Huntsville, AL; Helena, AL; Bessemer, AL; Gardendale, AL; Mc Calla, AL; and 100 other cities in Alabama and Tennessee.
In this report, Durante Home Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 352 out of 538 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.
Thank you for sharing your feedback. We will send you a post card with instructions on how to confirm your review. Once we receive your confirmation, we will publish your review.