GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Windows & doors (432)
James Hardie (12)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
The man who actually installed my windows was wonderful. Sorry I can't remember his name. He handled my dogs, he cleaned up after himself and was so pleasant.
I chose Durante Home Exterior, because they are a reputable company.
DURANTE EMPLOYEES WERE MUCH MORE EFFECTIVE THAN OTHERS WE HAVE TRIED, IN SELLING US THE PRODUCTS WE WANTED AND INSTALLING WHAT THEY SOLD US. WE WERE VERY HAPPY WITH THE JOB.
They all deserve a 4!
I am satisfied with the quality of the workmanship and the end quality. Everything looked great.
Th installation crew was great.
First and only quote. Confidence in the salesman and the openness and guarantee.
The overall workmanship and professionalism.
I was satisfied by Durante Home Exteriors' work force. The guys that came to do the work worked in some of the coldest weather Alabama has ever had. They made sure that they did anything and everything that I wanted them to do.
We chose them because of their reputation and because I had talked to someone who was very pleased with their product and their people. I valued that person's opinion so I used them.
As a GuildQuality Guildmember, Durante Home Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Durante Home Exteriors in Birmingham, AL; Hoover, AL; Trussville, AL; Alabaster, AL; Vestavia, AL; Huntsville, AL; Helena, AL; Bessemer, AL; Gardendale, AL; Mc Calla, AL; and 100 other cities in Alabama and Tennessee.
In this report, Durante Home Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in September 2012. In that time, 369 out of 571 customers (65%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2016.
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