- Member Report:
- 84 Responses
- Response Rate:
- 84.0%
- Dates:
- 08/02/2007 - 06/30/2010
In this report, DreamMaker of Springfield has published all ratings for the following selected questions that were provided by customers surveyed since August 2007. Since then, 84 out of 100 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Additional Comment
I thought it was a completely pleasant experience. The men were all very professional. - Apr 01, 2010 in Springfield, IL
There are no words adequate to express my gratitude for the many kindnesses of the DreamMaker Springfield team, the quality of the workmanship, and the wonder of the finished product. To them all, I am so thankful for their contribution in making it such a success. - Feb 11, 2010 in Springfield, IL
We had a perfect experience with DreamMaker. We are very satisfied with the end result and love our new bathroom. - Feb 10, 2010 in Sherman, IL
Highly recommend Curt and Tony to anyone who needs a professional team to design and build a custom project for a reasonable price. - Aug 19, 2009 in Springfield, IL
Thank you for always doing a great job. Every detail is always addressed and the total project is done to our complete satisfaction. - Jul 23, 2009 in Springfield, IL
Everyone who has seen my remodeled bathroom likes it. I would recommend DreamMaker Bath & Kitchen to anyone. - May 13, 2009 in Springfield, IL
We know how difficult a major remodel project can be, but Dreammakers of Springfield made it an enjoyable experience, and we would not hesitate to employ them in the future or recommend them to others. - May 11, 2009 in Auburn, IL
They always do a great job. - Apr 20, 2009 in Springfield, IL
We are very pleased with the professionalism of the work performed and the outcome. Thank you! - Apr 13, 2009 in Springfield, IL
They did a very fine job and we were very satisfied. We will probably use them again. - Jan 29, 2009 in Springfield, IL
We would recommend them to anyone and everyone. - Jan 08, 2009 in Springfield, IL
After hearing nightmare stories from other friends who have had remodeling done in their home we were a little apprehensive. The DreamMaker team made this an easy production, with very little down time and once they were finished it was like they had not even been here--not one little mess left behind. We were quite impressed. Great job guys! - Sep 01, 2008 in Springfield, IL
The problems that we had, they were great about resolving. They worked really hard to make sure that everything was working exactly right. They were wonderful to work with. - Jul 08, 2008 in Springfield, IL
I'll definitely use them again, they are the best, for sure. - Mar 12, 2008 in Springfield, IL
We were just very happy and pleased with the entire experience. - Sep 10, 2007 in Springfield, IL
I was very pleased. - Aug 11, 2007 in Springfield, IL
We would definitely hire them again in the near future. They did a great job. The problems that we have had weren't their fault at all. The problems were out fault in choosing not really the best merchandise. - Aug 08, 2007 in Springfield, IL
We would highly recommend them. - Aug 07, 2007 in Chatham, IL
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Recommend Builder
Absolutely. - Apr 01, 2010 in Springfield, IL
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Lead Source
I heard about them because of their wonderful contribution to habitat for humanity. They have donated building materials, and I was very impressed with that. - Apr 01, 2010 in Springfield, IL
When we did our first project with them about three or four years ago they were recommended by a friend. For this project we went back to them because we were so pleased with our previous experience. - Dec 09, 2009 in Springfield, IL
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Recognize Excellence
Excellent job. Very happy with the results. - Feb 23, 2010 in Decatur, IL
The DreamMaker Springfield team went far beyond my expectations in resolving issues that were beyond their control and not of their making. Curt's guidance and design work produced a result that I anticipate living with for years without the need for change. Where tweaking was needed, he did so without my request or prompting makiing it more than right. Even working with new products Troy and Ken were efficient and skilled in executing the work. They always maintained a pleasant environment making every effort to keep me informed and deliver the best experience possible. Where subs were used, the ongoing relationship between DreamMaker staff and those doing the specialty work was obvious and the work first rate. Having done major renovation projects in the past, I can honestly say I've never worked with a better crew of people or been more satisfied with the outcome. - Feb 11, 2010 in Springfield, IL
Curt, the owner and designer, was very easy to work with. He walked us through the design process and had a great showroom. The selection of materials made it easy for us to come to a final design agreement. Troy, the lead carpenter, was knowledgeable, skillful, and very effective. The entire DreamMaker staff was concerned about our schedule and were aware to any concerns we had and addressed them right away. - Feb 10, 2010 in Sherman, IL
Troy has done two projects for us and he is a wonderful guy to work with. - Dec 09, 2009 in Springfield, IL
EVERYONE at DreamMaker with whom we have had any contact is courteous and extremely professional. They have our repeat business and our recommendation to others for those reasons. - Jul 23, 2009 in Springfield, IL
Everyone who did work on my bathroom was very professional. - May 13, 2009 in Springfield, IL
Curt and Troy were great to work with on this project. Very responsive and accomodating. - Apr 13, 2009 in Springfield, IL
The entire team did an exceptional job ... - Apr 13, 2009 in Springfield, IL
Troy was absolutely wonderful to have in our home. Curt was the most thorough person we've worked with. - Jan 08, 2009 in Springfield, IL
Troy was very good and I really felt like he pur our best interest first. - Sep 17, 2008 in Springfield, IL
The two men that actually did the job were very accommodating and nice. - Jul 16, 2008 in Chatham, IL
I would like to recognize Troy ,Kurt ,and Ken. - May 07, 2008 in Springfield, IL
They were all equally professional. Well, there was one guy, I think his name was Ken. - Apr 16, 2008 in Springfield, IL
Curt and Troy were both very, very good. Ken was also good. - Mar 18, 2008 in Springfield, IL
We were very happy with Curt, the man who came and told us what we needed, and Jeff the contractor and both of the subcontractors that came here were very good. - Sep 10, 2007 in Springfield, IL
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Original Design
We went into this project not really knowing what we wanted and they had wonderful ideas to assist us with. It was a wonderful experience. - Dec 09, 2009 in Springfield, IL
We knew that the project would be excellent, since Curt and his staff have worked for us before. They did a superior job and perfectly met our request.s. - Jul 23, 2009 in Springfield, IL
We did have a little problem, but they were very good about coming out and fixing it. They said if there were any more problems, we could call. - Mar 09, 2009 in Springfield, IL
The design was great however, we had some unforeseen issues with our cats which caused us to change our design plans. This however, was not Dreammaker's fault. We just needed to add a few features for our cats. - May 07, 2008 in Springfield, IL
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Post-job Clean Up
They actually leave things cleaner than they find them. - Dec 09, 2009 in Springfield, IL
After the crew left, we were able to immediately load cabinets with dishes, etc., and use everything installed with no additional cleaning. The new tile flooring was cleaned several times by the installer and was perfect. - May 11, 2009 in Auburn, IL
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Communication
Curt went out of his way to meet at times that were convenient for us, supplied information in writing (e.g., prelim sketches, estimates, etc.), and answered numerous questions with accurate and timely information. - Jul 23, 2009 in Springfield, IL
They were very good about that. - Mar 09, 2009 in Springfield, IL
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Site Security
We were confident that our home was secure! - Jul 23, 2009 in Springfield, IL
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Schedule
Dreammakers worked with us around a scheduled trip in the middle of the job, and everything went like clockwork. - May 11, 2009 in Auburn, IL
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Future Needs
Yes, he's going to do another one for us, we may sign the papers for it this week. - Aug 07, 2007 in Chatham, IL
Yes. I have already contacted them and the job is starting next week. - Aug 02, 2007 in Springfield, IL
