Fantastic. True cilent centered service. Response to a post production issue was handled so efficiently, effectively and responsibly. Our family was very pleased with the overall service and workmanship. Thank you to the team at Dreammaker!
At DreamMaker Bath & Kitchen, we never stop looking forward. It's this tireless attitude that has made us who we are today. We pride ourselves on being one of the most trusted names in the kitchen and bath remodeling industry. Read more
One key to our success has been our drive to distinguish ourselves through forward thinking. DreamMaker Bath & Kitchen is revolutionizing the kitchen and bath remodeling industry by providing quality and value that exceed the investment and professionalism in an industry where it's hard to find.
At Dreammaker Bath & Kitchen, we continue to create a vast array of possibilities to turn your kitchen, bathrooms and other interior spaces into personal reflections of yourself.
In the end, we want the same thing as you: a happy home for you and your family. We offer you the security of knowing you are doing business with a company that you can trust to help experience a dream come true.
Guildmaster Award Winner
2010 Guildmaster With Distinction
2011 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations
GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
National Kitchen and Bath Association
NAHB - Certified Aging In-Place Specialist
Ann Arbor Area Chamber of Commerce
Home Builders Association of Washtenaw County
Washtenaw Remodelers Council
Fantastic. True cilent centered service. Response to a post production issue was handled so efficiently, effectively and responsibly. Our family was very pleased with the overall service and workmanship. Thank you to the team at Dreammaker!
This is our seventh house. Working with DreamMaker Ann Arbor was actually the best experience we have had in any of our home renovation project. I would highly recommend them to anyone. Their project management was outstanding, workmanship was excellent with attention to detail that chased down even the smallest of details. The team was most professional, even the sub-contractors were top grade and delivered the same high standards. We are using them for a second project soon.
Jerry - he did a great job with the tile; really the entire job. Communicated well and asked layout/design questions beforehand. Extremely pleased with his work
The salesmen Lee, was really good at picking up intuitively on what we wanted even thought we didn't know what to ask for. The site manager, Mark was responsive to questions and kept things rolling. The carpenter and "do it all guy" was awesome as well. He came in every day and knew exactly what he was doing. He was working around a two month old, and the baby didn't even notice him.
I would like to recognize everyone that we dealt with at DreamMaker Bath & Kitchen Ann Arbor for their exceptional service. Everyone was terrific to work with. Lee Willwerth and Jerry, the head construction guy was wonderful to work with.
Remodeling my bathrooms required attention to accessibility. The designer and I worked together to try to insure that the remodel worked for me without looking "institutional." Based on comments from others, we succeeded.
As a company, DreamMaker has a very clear mission statement by which they run their business. We've had a bathroom remodel by DM and a year and a half later a kitchen remodel. We wouldn't use anyone else. They are easy to work with, professional on every level, and the finished product is beautiful and guaranteed to be what you want it to be. You will be happy.
They are very trustworthy and keep to their word as far as time and cost. The follow up is always good. Their guarantee is excellent. I will certainly use them again in any future projects.
DreamMaker of Ann Arbor was very professional. They were very timely. When they said they would be here, they were here and I thought they did an exceptional job from beginning to end.
From start to finish, DreamMaker of Ann Arbor made our dream kitchen a reality. They handled every step of the project with great attitude and skill. Their craftsmanship was stellar. And perhaps more importantly, they earned the trust and respect of our family. We couldn't be happier with our new kitchen and can't wait to share it with family and friends.
On the management side, Bob Ender was fantastic to work with. He was both highly detailed and creative. He spent the time necessary to fully understand our needs and wants and find appropriate solutions. More over, he was a genuine and trust worthy guide in the entire process. As an on-site project lead, Jeff's patience and skill were truly appreciated. Jeff and the entire crew earned trust and respect from our family.
Using the Yellow Pages, we had made contact with several other companies before coming to DreamMaker. Our first contact with Bob Ender convinced us that this was the company with which we wanted to work.
Bob and Mark are both extremely competent in their areas --true professionals who obviously care about the quality of their work. Bob took seriously the idea that we wanted to make utilitarian use out of every inch of available kitchen space and engineered an alternative that was brilliant and then Mark beautifully executed the plan.The crew was so cordial and dedicated to doing great work.
The entire process was well organized and easy. Everything was planned prior to starting and took the expected amount of time. The workers were courteous and professionl. They took care not to damage anything and made sure things were clean when the left.
We've had the most amazing experience with them. They were professional and timely.
The end product has exceeded our expectations.
I really appreciated the great quality of work.
The owner Bob was just wonderful in designing it. All the staff he had working here was exceptional.
Jeff and Lee were phenomenal.
All the staff of DreamMaker were extremely helpful and exceptionally nice to deal with. We would recommend them to anyone!
No other vendors we pursued at all provided the complete package of full design and implementation. Additionally Bob went out of the way to design a solution in limited space in our master bath that no others would even touch!
Lee, the project manager, was great to work with. Always answered my questions and tried to solve any problems efficiently and effectively. All the workers were very prompt and tried to be on schedule as much as possible, too. I would recommend them to anyone who wants as little stress as possible with remodeling.
I was very impressed by the companies philosophies and their ethics code. They lived up to those codes.
Our carpenter, Mitchell, was very thorough and did an excellent job plus was easy to work with. Bob Ender, our designer, was very helpful and was easy to work with. Bob had good ideas and made sure the project was done correctly.
We love our bathrooms and Mitch was really nice and always went out of his way to get everything done in a professional manner and lee was very concerned and attentive.
They were all good. The carpenter who did the bulk of the work in our kitchen were great. Bob and Jeff were great to work with.
I am a Senior with some handicaps. Bob and his crew havealways been most thoughtful about meeting my needs andnot inconveniencing me.
We like everything they did and have nothing but high praise for them. They did an excellent job and handled any issues we had.
We received exceptional service from the entire staff! We think Mark is an outstanding craftsman and takes pride in his work. One would think that he was renovating his own home.
When you hire people to come to your home, It's a very personal experience because it's your home. It's not cheap but the total cost was worth it because of their business approach. It was enough for me to pay for the materials and workmanship and be satisfied but this group went beyond the material and workmanship. Professional and low key. It was just a small project but it was just so smooth. They were like brothers. Just so consistent. It wasn't that cheap but it wasn't that expensive either. The experience was amplified in terms of high quality because of the personalities. How often do you get that in a company like this one? They just have such a personalized approach.
As a GuildQuality Guildmember, DreamMaker of Ann Arbor relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of DreamMaker of Ann Arbor in Ann Arbor, MI; Saline, MI; Ypsilanti, MI; Milan, MI; Dexter, MI; Clinton, MI; Chelsea, MI; Canton, MI; Brighton, MI; Pinckney, MI; and 3 other cities in Michigan.
In this report, DreamMaker of Ann Arbor has published a summary of the customer feedback they've received since they joined GuildQuality in March 2008. In that time, 103 out of 133 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
DreamMaker of Ann Arbor received feedback from a customer in Clinton, MI.
DreamMaker of Ann Arbor received feedback from a customer in Ann Arbor, MI.
DreamMaker of Ann Arbor received feedback from a customer in Saline, MI.
DreamMaker of Ann Arbor received feedback from a customer in Ann Arbor, MI.
DreamMaker of Ann Arbor received feedback from a customer in Saline, MI.
DreamMaker of Ann Arbor is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, DreamMaker of Ann Arbor must survey all
of their customers.
If you are a recent customer of DreamMaker of Ann Arbor and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of DreamMaker of Ann Arbor's application.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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