- Member Report:
- 56 Responses
- Response Rate:
- 77.8%
- Dates:
- 03/26/2009 - 08/18/2010
In this report, Degnan Design Builders has published all ratings for the following selected questions that were provided by customers surveyed since March 2009. Since then, 56 out of 72 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
As far as their timing and scheduling, they were excellent. Everyone we talked with was courteous and polite. They were very professional. The finished product is what we excepted. We now have a basement we can use when in the past it was not usable. - Aug 30, 2010 in DeForest, WI
The quality of the products and great workmanship. - Feb 11, 2010 in Sun Prairie, WI
I appreciated the design assistance, Abe contributed really good ideas and made the project a success. - Aug 20, 2009 in Madison, WI
Quality, workmanship, attention to time frame and detail. Always a good experience!!!! - Aug 03, 2009 in DeForest, WI
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Remodeling Concerns
We were concerned that we might not be able to fix the problem, but they found the solution and fixed it. - Aug 11, 2010 in Pardeeville, WI
No one window manufacturer offered everything we wanted for all applications. Through a combination of Hayfield triple-pane windows and Marvin venting picture windows, Degnan Design Builders helped us get exactly what we had in mind without breaking our budget. - May 29, 2010 in Madison, WI
The only concern I had was sticking to the budget and the time-line I had in mind. However,they addressed these concerns to my up most satisfaction. - Feb 22, 2010 in DeForest, WI
Concerns about the large scope of work. Degnan broke it down and addressed each phase and did an excellent job of coordination. - Nov 20, 2009 in Laguna Niguel, CA
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Additional Comment
Having anyone work on and in one's house is a big deal, and trust is crucial. We were very comfortable working with Anthony, and we felt he took as much care with our house as he would with his own. - May 29, 2010 in Madison, WI
Personally, I have a great deal of respect for the way he treated me. It was a very, very good first meeting. He has also been helpful in other aspects of what I need done. He gave me several names to contact for my driveway. He even offered to get me some bids which he didn't have to do. He is a very highly respected outfit here. He corrected a problem and swallowed the cost on another project and that impressed the heck out of me. He fixed a shower door that someone else had installed and there has been no problem since. - Mar 05, 2010 in DeForest, WI
Great job and excellent sense of commitment - Nov 20, 2009 in Laguna Niguel, CA
Everything was very, very good. - Apr 13, 2009 in DeForest, WI
We are very happy with Degnan Design builders and the work, manners and professionalism of Anthony, the carpenter who did our work. This is the second time we contracted with Degnan for work and have been pleased both times. - Apr 01, 2009 in Sun Prairie, WI
I recommend Degnan often, happily and with confidence. We have been very pleased with their service, communication, craftsmanship, responsiveness and courtesy. I know I can trust Abe to do the right thing, especially when issues arise. I can even trust Andy to take liberties on our project because he understands our goals and intentions. - Mar 31, 2009 in Pewaukee, WI
Pretty much the experience we had with Degnan kind of brought us into today's technology with the home and comfort level, so we are very satisfied with that. Nothing is ever 100%, but overall, they did a good job. - Mar 31, 2009 in DeForest, WI
They were very good in helping us when we knew kind of what we wanted but not exactly. We added a sun room to our house. It has a ceiling that goes up, almost like a cathedral ceiling. They put in 2 specially made windows and it makes the room look so much nicer. They were the ones to suggest that. When we asked about things that we wanted, they went and looked things up and found them for us and gave us places that we could look at online. We're very pleased with the room and the kitchen work they did. We're enjoying it! - Mar 30, 2009 in Madison, WI
working with degnan builders from start to finish has been a great experience. I look forward to working with them in the future. - Mar 26, 2009 in Windsor, WI
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Expertise
We found Abe to be very knowledgeable and helpful as we planned our project. Anthony, our lead carpenter, brought a high and consistent level of expertise to the job. He figured out a way to remove a supporting brace, opening up our patio area and the views to our back yard. - May 29, 2010 in Madison, WI
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Use Comment(s)
Overall, we are very pleased. The old siding and windows made our house look so dated and worn out, and we had very little insulation. Now when we come home each day, we think, "What a great-looking house...oh, that's ours!" Both the appearance and the functionality of our home have been greatly improved. - May 29, 2010 in Madison, WI
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Sales Attentiveness
I watched him do work on my friend's house and I have nothing but praise for him. - Mar 05, 2010 in DeForest, WI
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Design Selection Process/Options
He helped me tremendously and made it easy for me. I was in real estate for 28 years and I have heard from others in the business that he is the best. - Mar 05, 2010 in DeForest, WI
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Areas Of Sat: Design Selections Process
Abe was on the ball, expedient. He helped me pick what I wanted. He told me exactly what they would do, step by step, and he put in writing. - Mar 05, 2010 in DeForest, WI
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Area Of Dissatisfaction: Design
He did very well by me. He kept me updated when a certain something I wanted that wasn't initially available. He let me know immediately when it was available and he informed of it's price increase. Not only that, he did a second measurement just to make sure he was on track, which he had to get on the roof to do. - Mar 05, 2010 in DeForest, WI
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Lead Source
I knew the name and I have a friend who did a big remodel with him. His workers were courteous and always working. She said they were always right on time and the clean up was immaculate. It was awesome. - Mar 05, 2010 in DeForest, WI
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Area For Improvement
There were no areas of the job upon which they fell short of our expectations - in fact, that is what I like about the company - always reliable and does excellent work - Feb 19, 2010 in Windsor, WI
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Recommend Builder
we always do tell friends how satisfied we were with Degnan Builders, the products used, and the responsiveness and great work done by their employees - Feb 11, 2010 in Sun Prairie, WI
