Member Report:
191 Responses
Response Rate:
73.2%
Dates:
12/05/2006 - 02/27/2010

In this report, Country Classics has published the following selected comments provided by customers surveyed since December 2006. Since then, 191 out of 261 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Customer comments selected by the member for inclusion in this report

  • I was very pleased with how thoroughly they kept me informed. - Feb 10, 2010 in Whitehouse Station, NJ

    The design studio process impressed us. Laura made this process easy to us. We were belated with the end result as well. We couldn't be any happier with the house. - Jan 28, 2010 in Hillsborough, NJ

    My expectations and previous experience were home buying was a stressful process. It was truly enjoyable going through the home buying stages and working with the different Country Classics staff. It was exciting to see our choices manfiest themselvesinto a beautiful house that my family and I can now make into a homeMr. Van Cleef - you have some good people working for youSincerelyRuchit and Neha Patel - Jan 14, 2010 in Hillsborough, NJ

    The customer service has been great, Marci was on point with everything. She answered any questions I had in a timely manner. - Dec 21, 2009 in Easton, PA

    The timeliness. Everything was well within the guidelines provided to us, and our closing date was even moved sooner than anticipated. This seems to be unheard of in the building industry. - Nov 16, 2009 in Hillsborough, NJ

    We are very much satisfied with our overall experience with Country Classics - a great team of dedicated people to work with. - Oct 23, 2009 in Hillsborough, NJ

    Working with Marci. She was always available for our questions or concerns and had the answers. - Aug 19, 2009 in Easton, PA

    Overall experience was very professional and smooth and our home is everything we expected and more. - Jul 21, 2009 in Hillsborough, NJ

    Sales, selections, pre-closing, walk through/orientation, closing and warranty service have all been handled very well by your staff. - Feb 17, 2009 in Easton, PA

    Service and Client Relations - Feb 13, 2009 in Easton, PA

    Please see above. I also was extremely happy with the lender I selected through Country Classic - Wells Fargo and Griffin. During a very difficult economy where lending is sometimes a challenge, my experience with Griffin was quite favorable. - Jan 06, 2009 in Easton, PA

    Cannot pick one everyone was wonderful to work with. - Dec 19, 2008 in Hillsborough, NJ

    All the experiences were good. - Nov 21, 2008 in Hilsborough, NJ

    It would have to be with Marci and the extra mile that she went to make things possible for us to move there. - Oct 29, 2008 in Easton, PA

    The project stayed on schedule and the construction crew has been very helpful and addressed all our concerns. - Oct 29, 2008 in Hillsborough, NJ

    Everything was done according to schedule and the house was done early. We were very impressed with that part of it. - Oct 18, 2008 in Hillsborough, NJ

    Smoothness of the closing - Jul 21, 2008 in Easton, PA

    I was satisfied with their thorough knowledge of what was going on here, and how it was built. - Jul 14, 2008 in Easton, PA

    The staff has been very good. - Jul 09, 2008 in Easton, PA

    CC was very responsive to any issues we pointed out during home construction. Very happy with the quality of all the products used. - Mar 05, 2008 in Hillsborough, NJ

    The workmanship and quality of the home, and how beautiful it is! The above mentioned individuals are extremely responsive and professional, and will work hard to alleviate concerns. - Feb 26, 2008 in Hillsborough, NJ

    The progress and quality of construction as well as the time frame in which it was completed. - Oct 04, 2007 in Hillsborough, NJ

    Everyone in the Sales office was exceptionally helpful, friendly. and accessible - Sep 14, 2007 in Easton, PA

    The ability to walk through during construction and to share concerns about placement of fixtures etc. - May 07, 2007 in Easton, PA

    Good quality for the money - May 06, 2007 in Easton, PA

    Area Of Satisfaction
  • We love our house! Country Classics uses very good sub-contractors. The tile, flooring and painting contractors do very nice work. Also, we experienced nothing but professionalism in dealing with the electrician and low voltage contractor. - Jan 23, 2010 in Hillsborough, NJ

    Overall I'm really happy. I love living here. Marcie is probably one of the best sales people I've ever worked with and I'm a sales manager. - Jan 19, 2010 in Easton, PA

    The process can be quite nerve racking and they made the process quite easy and pleasurable, I would recommend them to anyone in the market for a new home. - Nov 02, 2009 in Hillsborough, NJ

    Thank you Country Classic for building our HOME! We truly appreciate your support and for taking care of our needs at every step. - Oct 23, 2009 in Hillsborough, NJ

    Overall great experience, great home, great builder's team and neighborhood - Jun 10, 2009 in Hillsborough, NJ

    We're very happy here. We like the unit that we chose and everybody was very kind and accommodating. - Nov 20, 2008 in Easton, PA

    We would recommend them to anyone. - Oct 18, 2008 in Hillsborough, NJ

    I'm a satisfied customer. - Oct 13, 2008 in Hillsborough, NJ

    This was one of the best things I've done in 60 years. And the staff at the clubhouse is fabulous. - Jul 14, 2008 in Easton, PA

    My husband and I LOVE our home. It surpassed our expectations in terms of space and quality. - Mar 28, 2008 in Easton, PA

    Thank you for building us a gorgeous house that we love and look forward to having many great memories in! - Feb 26, 2008 in Hillsborough, NJ

    We LOVE our house! The Havilland is beautifully designed, well built and a pleasure to live in. The Country Classics development and landscaping is nicely planned and has great curb appeal. We are very happy with our choice to buy here and feel lucky to have such a beautiful home. Great Job, Thank you! - Jan 17, 2008 in Hillsborough, NJ

    Overall, they are a great builder. If I could, I'd do it all over again. - Jan 16, 2008 in Hillsborough, NJ

    I am very satisfied and I just love it here. - Nov 19, 2007 in Easton, PA

    It was a real easy transaction, it went well and we are very happy here. - Sep 28, 2007 in Easton, PA

    I would recommend them and I'm very satisfied with the customer relations. They are very thorough and they look out for the customer. - Jun 27, 2007 in Easton, PA

    Legacy at Country classics is an overall stunning community whose floorplans are fresh and exciting. - May 07, 2007 in Easton, PA

    Purchasing a home in Country Classics was simple and painless. I would recommend it to anybody. - Mar 15, 2007 in Hillsborough, NJ

    We LOVE our new home. The Country Classic experience was a hassle-free process. Any concerns we had were immediately address and everything was handled in a very courteous and professional manner. Morgan Hill is a beautiful community and we are looking forward to many wonderful years and lasting memories. THANK YOU COUNTRY CLASSICS - Mar 08, 2007 in Easton, PA

    We are satisfied overall with the job the staff of Country Classics did for us. - Dec 13, 2006 in Hillsborough, NJ

    It was a pleasure working with the girls. You are very down to earth and friendly. - Dec 09, 2006 in Hillsborough, NJ

    Additional Comment
  • Delivered my home exacty in the time frame they said they would. What more could i ask for - Jan 14, 2010 in Hillsborough, NJ

    Schedule
  • I had the pleasure of meeting many of them and professional and courteous is apropo. They treated me as if I was the first Country Classics customer they were working with even though they have gone through this process and routine with so many other customers. The subcontractors were prompt and thorough to address any issues post-closing. And what can I say about John Hauer and Rony....simply awesome people ot work with. Country Classics sure knows how to find good knowledgeable people. - Jan 14, 2010 in Hillsborough, NJ

    Employees & Subcontractors
  • Already did....was able to get one friend to move into Kimble Court. Give me some time...still working on some others! :) - Jan 14, 2010 in Hillsborough, NJ

    Recommend Builder
  • See # 8. Like I said before, Peter talked to us like we were family friends for years. He would offer opinions on decorating ideas, on what options might look good. Simply, he always let us bounce our house ideas off of him all through the process. He sold us a home and threw in a friendly relationship with me and my family for free and made the whole process of buying home even more enjoyable. - Jan 14, 2010 in Hillsborough, NJ

    Sales Attentiveness
  • Loved working with Amy...the closing was the best I've ever had. - Aug 12, 2009 in Whitehouse Station, NJ

    Smooth Closing
  • Marci Hazuka was always available for everything that I needed and very accomodating, I appreciated her enthusiasm and help in my decision making process for my new condo. - Jul 23, 2009 in Easton, PA

    Your sales team is great, especially Peter. - Jul 21, 2009 in Hillsborough, NJ

    I think that John, the contact person, like the site supervisor of construction, he is really good. He is very on-top of stuff and was really helpful a couple of times with us. Some of the workers were also helpful as well, like Oscar, and Carla Baird in the construction office as well. - Feb 27, 2009 in Hillsborough, NJ

    everyone has been very professional and responsive - Feb 27, 2009 in Easton, PA

    Marci, Laura, Amy and Derick and Michelle in service have all been very helpful - Feb 17, 2009 in Easton, PA

    Amy, Laura, and Marci are all terrific. Responsive and dependable. - Feb 15, 2009 in Easton, PA

    Most of our communication in this past year has been with Carla or John. Both are very courteous, professional and always helpful. John is such an asset to the company! He is a great craftsman and a pleasure to have come and help. He always goes above and beyond to ensure the customer is satisfied with the work. - Dec 30, 2008 in Hillsborough, NJ

    I think they were all good. - Nov 21, 2008 in Hilsborough, NJ

    jeff and john - both are easy to work with, always responded quickly to questions and resolved issues quickly. - Sep 10, 2008 in Hillsborough, NJ

    Marci Hazuka, Amy Wood. Both were very, very helpful, friendly and professional. - Jul 18, 2008 in Easton, PA

    Marci, Amy, and Laura. - Jul 14, 2008 in Easton, PA

    All people work for country classics are wonderful - May 04, 2008 in Hillsborough, NJ

    Everyone! Everybody we worked with was very professional, friendly, and responsive. - Jul 16, 2007 in Easton, PA

    Jeff was very accessible - Apr 12, 2007 in Hillsborough, NJ

    Recognize Excellence
  • I'm really happy with everything. - Feb 27, 2009 in Hillsborough, NJ

    Nothing, I love my house. - Oct 13, 2008 in Hillsborough, NJ

    Any Changes?
  • Laura was very helpful and responsive both at our initial selections meeting and in the days that followed via email to get the details finalized. - Feb 17, 2009 in Easton, PA

    They were fantastic and knowledgeable. - Jul 14, 2008 in Easton, PA

    Laura Fluharty was terrific! Professional, informative and really went the extra mile to help us with our selections. She made the process run smoothly! - Jan 17, 2008 in Hillsborough, NJ

    Laura Fluharty was very helpful and responsive to our questions in working through the choices and options selections - Nov 21, 2007 in Easton, PA

    Very easy!! - Apr 19, 2007 in Hillsborough, NJ

    Design Center & Selections
  • Definitely! - Nov 21, 2008 in Hilsborough, NJ

    Clean & Safe
  • They're built very well. - Jul 14, 2008 in Easton, PA

    We chose Country Classics for their construction techniques and their attention to detail and we were not disappointed. - Oct 04, 2007 in Hillsborough, NJ

    Expertise
  • She was fabulous. - Jul 14, 2008 in Easton, PA

    Sales Community Presentation
  • Amy, the closing agent, went the extra mile for me. - Jul 14, 2008 in Easton, PA

    We were pleased with how quickly and professionally all concerns were resolved. - Oct 04, 2007 in Hillsborough, NJ

    Sales Problem Resolution
  • She knew everything. - Jul 14, 2008 in Easton, PA

    Knowledge Of Community
  • This is a beautiful home in a wonderful area. - Jan 17, 2008 in Hillsborough, NJ

    Value
  • Marci was always quick to respond with answers to our questions. - Nov 21, 2007 in Easton, PA

    Salesperson Accessibility
  • The house was extremely clean. - Oct 04, 2007 in Hillsborough, NJ

    Condition of Home