- Member Report:
- 188 Responses
- Response Rate:
- 73.2%
- Dates:
- 12/05/2006 - 01/25/2010
In this report, Country Classics has published the following selected comments provided by customers surveyed since December 2006. Since then, 188 out of 257 customers responded to a GuildQuality satisfaction survey, with the most recent response in January 2010.
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Recognize Excellence
I think that John, the contact person, like the site supervisor of construction, he is really good. He is very on-top of stuff and was really helpful a couple of times with us. Some of the workers were also helpful as well, like Oscar, and Carla Baird in the construction office as well. - Feb 27, 2009
everyone has been very professional and responsive - Feb 27, 2009
Marci, Laura, Amy and Derick and Michelle in service have all been very helpful - Feb 17, 2009
Amy, Laura, and Marci are all terrific. Responsive and dependable. - Feb 15, 2009
Most of our communication in this past year has been with Carla or John. Both are very courteous, professional and always helpful. John is such an asset to the company! He is a great craftsman and a pleasure to have come and help. He always goes above and beyond to ensure the customer is satisfied with the work. - Dec 30, 2008
I think they were all good. - Nov 21, 2008
jeff and john - both are easy to work with, always responded quickly to questions and resolved issues quickly. - Sep 10, 2008
Marci Hazuka, Amy Wood. Both were very, very helpful, friendly and professional. - Jul 18, 2008
Marci, Amy, and Laura. - Jul 14, 2008
All people work for country classics are wonderful - May 04, 2008
Everyone! Everybody we worked with was very professional, friendly, and responsive. - Jul 16, 2007
Jeff was very accessible - Apr 12, 2007
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Any Changes?
I'm really happy with everything. - Feb 27, 2009
Nothing, I love my house. - Oct 13, 2008
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Design Center & Selections
Laura was very helpful and responsive both at our initial selections meeting and in the days that followed via email to get the details finalized. - Feb 17, 2009
They were fantastic and knowledgeable. - Jul 14, 2008
Laura Fluharty was terrific! Professional, informative and really went the extra mile to help us with our selections. She made the process run smoothly! - Jan 17, 2008
Laura Fluharty was very helpful and responsive to our questions in working through the choices and options selections - Nov 21, 2007
Very easy!! - Apr 19, 2007
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Area Of Satisfaction
Sales, selections, pre-closing, walk through/orientation, closing and warranty service have all been handled very well by your staff. - Feb 17, 2009
Service and Client Relations - Feb 13, 2009
Please see above. I also was extremely happy with the lender I selected through Country Classic - Wells Fargo and Griffin. During a very difficult economy where lending is sometimes a challenge, my experience with Griffin was quite favorable. - Jan 06, 2009
Cannot pick one everyone was wonderful to work with. - Dec 19, 2008
All the experiences were good. - Nov 21, 2008
It would have to be with Marci and the extra mile that she went to make things possible for us to move there. - Oct 29, 2008
The project stayed on schedule and the construction crew has been very helpful and addressed all our concerns. - Oct 29, 2008
Everything was done according to schedule and the house was done early. We were very impressed with that part of it. - Oct 18, 2008
Smoothness of the closing - Jul 21, 2008
I was satisfied with their thorough knowledge of what was going on here, and how it was built. - Jul 14, 2008
The staff has been very good. - Jul 09, 2008
CC was very responsive to any issues we pointed out during home construction. Very happy with the quality of all the products used. - Mar 05, 2008
The workmanship and quality of the home, and how beautiful it is! The above mentioned individuals are extremely responsive and professional, and will work hard to alleviate concerns. - Feb 26, 2008
The progress and quality of construction as well as the time frame in which it was completed. - Oct 04, 2007
Everyone in the Sales office was exceptionally helpful, friendly. and accessible - Sep 14, 2007
The ability to walk through during construction and to share concerns about placement of fixtures etc. - May 07, 2007
Good quality for the money - May 06, 2007
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Clean & Safe
Definitely! - Nov 21, 2008
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Additional Comment
We're very happy here. We like the unit that we chose and everybody was very kind and accommodating. - Nov 20, 2008
We would recommend them to anyone. - Oct 18, 2008
I'm a satisfied customer. - Oct 13, 2008
This was one of the best things I've done in 60 years. And the staff at the clubhouse is fabulous. - Jul 14, 2008
My husband and I LOVE our home. It surpassed our expectations in terms of space and quality. - Mar 28, 2008
Thank you for building us a gorgeous house that we love and look forward to having many great memories in! - Feb 26, 2008
We LOVE our house! The Havilland is beautifully designed, well built and a pleasure to live in. The Country Classics development and landscaping is nicely planned and has great curb appeal. We are very happy with our choice to buy here and feel lucky to have such a beautiful home. Great Job, Thank you! - Jan 17, 2008
Overall, they are a great builder. If I could, I'd do it all over again. - Jan 16, 2008
I am very satisfied and I just love it here. - Nov 19, 2007
It was a real easy transaction, it went well and we are very happy here. - Sep 28, 2007
I would recommend them and I'm very satisfied with the customer relations. They are very thorough and they look out for the customer. - Jun 27, 2007
Legacy at Country classics is an overall stunning community whose floorplans are fresh and exciting. - May 07, 2007
Purchasing a home in Country Classics was simple and painless. I would recommend it to anybody. - Mar 15, 2007
We LOVE our new home. The Country Classic experience was a hassle-free process. Any concerns we had were immediately address and everything was handled in a very courteous and professional manner. Morgan Hill is a beautiful community and we are looking forward to many wonderful years and lasting memories. THANK YOU COUNTRY CLASSICS - Mar 08, 2007
We are satisfied overall with the job the staff of Country Classics did for us. - Dec 13, 2006
It was a pleasure working with the girls. You are very down to earth and friendly. - Dec 09, 2006
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Expertise
They're built very well. - Jul 14, 2008
We chose Country Classics for their construction techniques and their attention to detail and we were not disappointed. - Oct 04, 2007
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Sales Community Presentation
She was fabulous. - Jul 14, 2008
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Sales Problem Resolution
Amy, the closing agent, went the extra mile for me. - Jul 14, 2008
We were pleased with how quickly and professionally all concerns were resolved. - Oct 04, 2007
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Knowledge Of Community
She knew everything. - Jul 14, 2008
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Value
This is a beautiful home in a wonderful area. - Jan 17, 2008
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Salesperson Accessibility
Marci was always quick to respond with answers to our questions. - Nov 21, 2007
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Condition of Home
The house was extremely clean. - Oct 04, 2007