Classic Remodeling did a wonderful job.
Member Profile
Classic Remodeling and Construction, Inc., founded in 1989 and celebrating its 21st year in business, is the largest firm of its kind in Greater Charleston. By combining both design and construction skills in one company we do away with any designer-builder misunderstandings. We deliver a less-stressful, more attractive and more cost-effective result for the homeowner. Our Specialty Services team is also in place to perform smaller projects, repairs and maintenance. Read more
Your Ideas. Our designs.
More than 90% of our projects come from our existing client base or from referrals. Therefore, satisfied clients are the key to our lifeline. With a near 100% recommendation rate, our company ratings attest to our reputation. Additionally we have been named Remodeler of the Year for four consecutive years by the Charleston Trident Homebuilders Association and have earned numerous national awards for excellence in remodeling.
We select loyal, highly-skilled craftsmen who share our devotion to this calling and we retain them. We are proud of our Team and because of them the majority of each project is completed in house. Our trade partners are also committed to our standards of excellence.
Your Dreams. Our Promise.
Experience the difference that Charleston's most trusted name in remodeling can make.
Guildmaster Award Winner
2006 Guildmaster
2007 Guildmaster With Distinction
2008 Guildmaster With Distinction*
2009 Guildmaster*
2010 Guildmaster With Distinction
2011 Guildmaster
GuildQuality Partner Affiliations Remodeling's Big50 Remodelers Advantage daily5Remodel
Affiliations
GuildQuality
Charleston Trident Home Builders Association
National Association of Home Builders
U.S. Green Building Council
Charleston Metro Chamber of Commerce
Chrysalis Award
Better Business Bureau
Custom Builders USA
2008 Qualified Remodeler Top 500
Qualified Remodeler Master Design Award
Professional Remodeler Best of the Best Design Award
The Leadership in Energy and Environmental Design
Guildmaster Q&A
Company History
After graduating from Clemson University with a degree in Building Science in 1981, I moved back to Charleston and started a building company with a partner. After several years the desire for sole ownership became powerful and Classic Remodeling and Construction, Inc. was born. We've been growing steadily since our inception in 1989. Our dream space was realized in the fall of 2006 as we designed and built a well-appointed office and warehouse space totaling almost 10,000 square feet.
Scope of Work
Our primary focus is high-end residential remodeling. By having our General Contractor's license, we have also enjoyed our involvement on commercial projects. Typically, we build additions, bathroom and kitchen renovations, or even minor home repairs, but our projects vary dramatically. This is what keeps us and our projects enlivened.
One of our most unique projects was to disassemble an 18th century planter's cottage from upper South Carolina and re-build it on a private island on John's Island with only a foot bridge for access. But tomorrow we may take a job adding gutters to a home. Every job is important to us because we rely so heavily on repeat business. The client that first works with us on the gutter job may end up being the client that asks us to relocate the cottage. We love the fact that we have clients for life.
Workload and Staff
We usually have four to six projects underway at any time. And with a full-time staff of 32, we're self-performing a significant amount of that work. In addition to three project managers, we have in-house project craftsmen, three design associates, an estimator, two expediters, two office administrators, and two selections coordinators. This allows for the personal touch and attention to each detail. Because of a strong commitment to architectural and professional integrity, my passion has been realized.
Personal
I've always enjoyed working with my hands, being around construction sites, and drawing house plans. I started working in construction when I was 15, and the passion has never faltered. My wife and I live on Johns Island with our two children. Through the years my wife has had a growing influence on our marketing initiatives and employee relations. We enjoy the joint venture of nurturing our business.
Client Profile
We build all over the greater Charleston area with a significant amount of work downtown and on the islands. Regardless of the project size, our clients have an appreciation for high-quality work.
Approach to Working With Clients
We use a design-build process so we can offer services from design through construction and beyond, streamlining everything for the customer. People like this approach. (In fact, once we complete the design phase, 95% go through to construction.) At our first meeting, myself or one of our designers, walks through the house with the client and we talk about what they want, then we blend those ideas into design options. We give a cost estimate at that point, so any issues within budget can be addressed from the start. We generate highly realistic 3-D views of their plan which eliminates the guessing game and promotes understanding of space and functionality. We have one team member whose sole job is to help clients understand the product options and help them make choices about what materials they will use in their home.
What should clients bring to the table and contribute during the construction process?  What can they do to help make the relationship a success?
The best clients invest time early on to understand our responsibilities as the contractor, their responsibilities as the owner, and the details of the scope of work. Building, especially remodeling, isn't an exact science, and the more we clarify up-front, the more rewarding the experience will be.
How do you market your company?
Much of our business comes from customer and vendor referrals, thus repeat business is a vital element. We not only act professional, we represent that in all aspects of our business, right down to our logo on the vehicle license plates. Our website is filled with photographs of our projects and information about our philosophy. We have an awe inspiring ad campaign in local magazines and newspapers, as well as a postcard campaign. Most importantly we market ourselves by living up to our name and what we propose.
Customer Feedback Summary
Published Comments
I don't have any suggestions for Classic Remodeling; this was the first time I've ever had a contractor and it was all great.
I would like to recognize Joe, the craftsman who did the work, for his exceptional service. Him and his father were great.
Guildmember since 2003
As a GuildQuality Guildmember, Classic Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Classic Remodeling in Seabrook Island, SC; James Island, SC; Bethesda, MD; Evansville, IL; and North Charleston, SC.
In this report, Classic Remodeling has published a summary of the customer feedback they've received in the past 12 months. In that time, 4 out of 5 customers (80%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2011.
Recent Activity
Classic Remodeling received feedback from a customer in North Charleston, SC.
2012 Guildmaster Application
Classic Remodeling is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Classic Remodeling must survey all
of their customers, with the following exceptions: projects under $50,000
If you are a recent customer of Classic Remodeling and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Classic Remodeling's application.
