Classic Remodeling
classicremodeling.com
1832 River Road
Johns Island, SC 29455
(843) 763-3297
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Classic Remodeling and Construction, Inc., founded in 1989 is the largest firm of its kind in Greater Charleston. By combining both design and construction skills in one company we do away with any designer-builder misunderstandings. We deliver a less-stressful, more attractive and more cost-effective result for the homeowner. Our Small Repairs team is also in place to perform smaller projects, repairs and maintenance. Read more

Your Ideas. Our designs.

More than 90% of our projects come from our existing client base or from referrals. Therefore, satisfied clients are the key to our lifeline. With a near 100% recommendation rate, our company ratings attest to our reputation. Additionally we have been named Remodeler of the Year for four consecutive years by the Charleston Trident Homebuilders Association and have earned numerous national awards for excellence in remodeling.

We select loyal, highly-skilled craftsmen who share our devotion to this calling and we retain them. We are proud of our Team and because of them the majority of each project is completed in house. Our trade partners are also committed to our standards of excellence.

Your Dreams. Our Promise.

Experience the difference that Charleston's most trusted name in remodeling can make.

Guildmaster Award Winner 2006 Guildmaster
2007 Guildmaster With Distinction
2008 Guildmaster With Distinction*
2009 Guildmaster*
2010 Guildmaster With Distinction
2011 Guildmaster
2012 Guildmaster
2013 Guildmaster With Distinction

GuildQuality Partner Affiliations Remodeling's Big50 Remodelers Advantage daily5Remodel

Affiliations GuildQuality
Charleston Trident Home Builders Association
National Association of Home Builders
U.S. Green Building Council
Charleston Metro Chamber of Commerce
Chrysalis Award
Better Business Bureau
Custom Builders USA
2008 Qualified Remodeler Top 500
Qualified Remodeler Master Design Award
Professional Remodeler Best of the Best Design Award
The Leadership in Energy and Environmental Design

Guildmaster Q&A

Company History

After graduating from Clemson University with a degree in Building Science in 1981, I moved back to Charleston and started a building company with a partner. After several years the desire for sole ownership became powerful and Classic Remodeling and Construction, Inc. was born. We've been growing steadily since our inception in 1989. Our dream space was realized in the fall of 2006 as we designed and built a well-appointed office and warehouse space totaling almost 10,000 square feet.

Scope of Work

Our primary focus is high-end residential remodeling. By having our General Contractor's license, we have also enjoyed our involvement on commercial projects. Typically, we build additions, bathroom and kitchen renovations, or even minor home repairs, but our projects vary dramatically. This is what keeps us and our projects enlivened.

One of our most unique projects was to disassemble an 18th century planter's cottage from upper South Carolina and re-build it on a private island on John's Island with only a foot bridge for access. But tomorrow we may take a job adding gutters to a home. Every job is important to us because we rely so heavily on repeat business. The client that first works with us on the gutter job may end up being the client that asks us to relocate the cottage. We love the fact that we have clients for life.

Workload and Staff

We usually have four to six projects underway at any time. And with a full-time staff of 32, we're self-performing a significant amount of that work. In addition to three project managers, we have in-house project craftsmen, three design associates, an estimator, two expediters, two office administrators, and two selections coordinators. This allows for the personal touch and attention to each detail. Because of a strong commitment to architectural and professional integrity, my passion has been realized.

Personal

I've always enjoyed working with my hands, being around construction sites, and drawing house plans. I started working in construction when I was 15, and the passion has never faltered. My wife and I live on Johns Island with our two children. Through the years my wife has had a growing influence on our marketing initiatives and employee relations. We enjoy the joint venture of nurturing our business.

Client Profile

We build all over the greater Charleston area with a significant amount of work downtown and on the islands. Regardless of the project size, our clients have an appreciation for high-quality work.

Approach to Working With Clients

We use a design-build process so we can offer services from design through construction and beyond, streamlining everything for the customer. People like this approach. (In fact, once we complete the design phase, 95% go through to construction.) At our first meeting, myself or one of our designers, walks through the house with the client and we talk about what they want, then we blend those ideas into design options. We give a cost estimate at that point, so any issues within budget can be addressed from the start. We generate highly realistic 3-D views of their plan which eliminates the guessing game and promotes understanding of space and functionality. We have one team member whose sole job is to help clients understand the product options and help them make choices about what materials they will use in their home.

What should clients bring to the table and contribute during the construction process?  What can they do to help make the relationship a success?

The best clients invest time early on to understand our responsibilities as the contractor, their responsibilities as the owner, and the details of the scope of work. Building, especially remodeling, isn't an exact science, and the more we clarify up-front, the more rewarding the experience will be.

How do you market your company?

Much of our business comes from customer and vendor referrals, thus repeat business is a vital element. We not only act professional, we represent that in all aspects of our business, right down to our logo on the vehicle license plates. Our website is filled with photographs of our projects and information about our philosophy. We have an awe inspiring ad campaign in local magazines and newspapers, as well as a postcard campaign. Most importantly we market ourselves by living up to our name and what we propose.

Likely to Recommend
97%
Budget
91%
Communication
96%
Condition of Home
100%
Design Options
94%
Job Site
99%
Project Progression
100%
Schedule
90%
Trust
95%
Comment Area Of Satisfaction Charleston, SC Mar 26, 2013

The whole experience was very satisfactory: from the first meeting to get an estimate for the job to the last day. I always felt that the job was going to be done well and professionally. Since I live out of state, this feeling was particularly reassuring.

Comment Additional Comment Mt. Pleasant, SC Feb 08, 2013

Thanks again for delivering a great product. You went above and beyond your scope of work to deliver a great product to the Town. The Classic team did a great job and I am thankful for all you did given our tight schedule. Thanks again!

Comment Additional Comment Charleston, SC Jan 13, 2013

Classic Remodeling was the best contractors I ever used. They finished the job ahead of time and on budget. The work was great.

Comment Recognize Excellence Isle of Palms, SC Nov 16, 2012

Three people. Cava and Russ for their professionalism, accommodation, and responsiveness. And, Mickey for her tireless efforts at doing good work and helping us with the little things that don't always show up in the original game plan.This is why we always turn to Classic and why we unhesitatingly recommend Classic to others about to undertake home improvement projects, both large and small.

Comment Area Of Satisfaction Summerville, SC Nov 01, 2012

I appreciated the fact that the entire crew was working very hard to meet our time limitations.. Classic didn't do what so many contractors do.. promise one thing and then not deliver. I also appreciate the prompt communication to any of my concerns or questions.

Comment Additional Comment Charleston, SC Sep 14, 2012

Everyone from Classic Remodeling was very professional to work with and they all did a wonderful job. I was very satisfied with the services I received from Classic Remodeling.

Comment Recognize Excellence Charleston, SC Aug 03, 2012

Great service is culturally-ingrained, starting with Bob. And Mickey and Cava couldn't be better at it.

Comment Recognize Excellence Mt. Pleasant, SC Jul 17, 2012

Dale did a great job. I told Classic that i was very nervous about them working around my two 2 yr old twins and the dogs and I can honestly say they treated my house like it was their own. I had a great crew and although I am glad to see the addition completed, I was sad to see them go. Great job!

Comment Customer Suggestion Charleston, SC Jun 15, 2012

They are the best in the area. Several builders and former clients have said so. Crafts people are highly professional and very personable with a quick sense of humor. Very caring people and honest and trustworthy. They will get many jobs from my one because I can't say enough good things about Classic.

Comment Project Craftsman 2 Daniel Island, SC May 02, 2012

I could not have asked for anyone more professional and informative than Bobby. He has kept me up on what was going to happen and when. When he came to decision points or items that could be accomplished if different ways, he always asked what we thought and wanted instead of just choosing what would have been easiest for him.

Comment Additional Comment Charleston, SC May 02, 2012

They are very accurate on all of the information they give you. The estimate they provide at the beginning is exactly what you'll end up paying because they are honest with the customer and keep constant communication. I've worked with Classic Remodeling multiple times and every experience is great, they are the best and they consistently do a great job.

Comment Improvement Suggestion North Charleston, SC Sep 26, 2011

I don't have any suggestions for Classic Remodeling; this was the first time I've ever had a contractor and it was all great.

Comment Recognize Excellence North Charleston, SC Sep 26, 2011

I would like to recognize Joe, the craftsman who did the work, for his exceptional service. Him and his father were great.

Comment Recognize Excellence Daniel Island, SC May 26, 2011

I deal with serving the federal and private sector that incorporates capital improvements and millwork. I have witnessed many installations of high end millwork. The quality and care of installation of custom cabinetry provided by Classic was outstanding.

Comment Additional Comment Charleston, SC May 16, 2011

Classic was the perfect choice for our project. We give high marks for their professionalism and attention to detail. This was a large project and we were back in our house ahead of schedule.

Comment Likely To Recommend Mount Pleasant, SC Jan 10, 2011

We have already recommended Classic Remodeling to multiple people and will definately use them again in the future!

Comment Design Mount Pleasant, SC Jan 10, 2011

We have never remodeled before so had lots of questions and needed to make lots of choices. Classic remodeling was very helpful in every way, listening to our needs and finding a way to help us make decisions that worked best for us. Every single suggestion that they made and that we had them do was, for sure, the right way to do it. We could not have chosen a better company to work with.

Comment Additional Comment Mount Pleasant, SC Dec 21, 2010

My husband and I are very pleased with the work done by Classic Remodeling. All of the Classic staff, as well as the subcontractors were very professional and polite. The entire renovation was done seamlessly

Comment Improvement Suggestion Mount Pleasant, SC Dec 21, 2010

It is a very well run company, with excellent customer service.

Comment Improvement Suggestion Wadmalaw, SC Dec 15, 2010

I think that Bob does an excellent job. I think his staff is very professional and I can't think of anything they need to improve on. We couldn't of been happier. It was a very enjoyable experience.

Comment Additional Comment Charleston, SC Sep 09, 2010

Our budget was limited; our dream was huge. Somehow Classic Remodeling managed to work with us and find a compromise that left us very happy. They even willingly allowed us to do some of the grunt work ourselves!! We will call them for our next home improvement project AND send all our friends to them too.

Comment Problem Resolution Charleston, SC Sep 09, 2010

Ours was a 40yr old house, so surprises were inevitable. Classic worked with us to find managable solutions, without compromising quality. For that alone we highly recommend this company to anyone who asks us.

Comment Recommend Builder Charleston, SC Sep 09, 2010

Absolutely WE recommend Classic Remodeling. From the initial conference all the way to completion the whole team took time with us and worked with us to make this dream come true.

Comment Additional Comment Johns Island, SC Aug 11, 2010

"I was very skeptical of contractors after having many bad experiences in the past. After much research and deliberation I decided to hire Classic Remodeling for a major remodel in my home. Being a very detail-oriented meticulous person, I can honestly say that I am very pleased with my decision and could not be happier with the result. Classic Remodeling exceeded my very high standards, and is a fantastic example of efficiency of motion. This is a company that functions with utmost integrity and stands behind their word. My large scale project finished well before the promised time deadline and did not exceed projected costs in any area. This team interlaces seamlessly to offer an all-inclusive experience to their customers. I am very happy with the quality of work and products used in my home. They managed to do a great deal of work with little-to-no disruption to the rest of my home, and were consistently very good about leaving all areas clean at the end of each workday. Classic remodeling keeps their word and works until the job is done. I was impressed with all areas of their team and was pleased with the design and implementation of my project. My remodel was left looking like it was there all along. I am really truly grateful for Classic Remodeling and plan to use them again and again in the future."-Stella Kelley Jones, Johns Island SC

Comment Area(s) Of Satisfaction Yonges Island, SC Feb 25, 2010

The people are so above average. They are neat, clean, and pleasant to have around.

Comment Additional Comment Hannahan, SC Dec 14, 2009

The reason we keep coming back is because we trust them and they're a great company!

Comment Budget Charleston, SC Oct 08, 2009

I always recommend Classic to my friends. Sometimes they are the most expensive, but I know they will help you figure out a way to stay in your budget.We have found the low estimate is not always what you want.in the long run.

Comment Area(s) Of Satisfaction Charleston, SC Oct 08, 2009

The planning is excellent. I think about somethings, but these guys think of everything.

Guildmember since 2003

As a GuildQuality Guildmember, Classic Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Classic Remodeling in Charleston, SC; Mt. Pleasant, SC; Mount Pleasant, SC; Daniel Island, SC; Isle Of Palms, SC; Johns Island, SC; Wadmalaw, SC; Bolen Town, SC; James Island, SC; North Charleston, SC; and 19 other cities in South Carolina, Maryland and Illinois.

In this report, Classic Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in November 2003. In that time, 249 out of 298 customers (84%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2013.

Recent Activity

Classic Remodeling received feedback from a customer in Charleston, SC.

05/18/13

Classic Remodeling received feedback from a customer in Mt. Pleasant, SC.

05/01/13

Classic Remodeling received feedback from a customer in Charleston, SC.

04/11/13

Classic Remodeling received feedback from a customer in Mt. Pleasant, SC.

04/05/13

Classic Remodeling received feedback from a customer in Mt. Pleasant, SC.

04/05/13

2013 Guildmaster Application

Classic Remodeling is a candidate for a 2013 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Classic Remodeling must survey all of their customers, with the following exceptions: Projects under $25,000

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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