Member Report:
29 Responses
Response Rate:
85.3%
Dates:
03/12/2009 - 03/12/2010

In this report, Classic Remodeling has published all ratings for the following selected questions that were provided by customers surveyed since March 2009. Since then, 29 out of 34 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Client For Life
  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Budget
  • 100%
    Communication
  • 100%
    Condition of Home
  • 100%
    Design Options
  • 100%
    Job Site
  • 100%
    Professional & Organized
  • 100%
    Project Progression
  • 95.5%
    Trust
  • 100%
    Warranty Explanation

Customer comments selected by the member for inclusion in this report

  • The reason we keep coming back is because we trust them and they're a great company! - Dec 14, 2009 in Hannahan, SC

    Everything i have done with Classic Remodeling has exceeded my expectations. - Jul 22, 2009 in Charleston, SC

    Thank you for your professionalism, sense of personal responsibility, good communication, and quality craftsmanship. I have no hesitation in recommending Classic to our friends. - Mar 31, 2009 in Charleston, SC

    Additional Comment
  • Everyone goes above and beyond what is required. I always enjoy working with Mickey, and really appreciated Charlene and Andy's designer help. - Oct 08, 2009 in Charleston, SC

    Bob and John has be wonderful throughout this entire process, patient and professional. Mickey the on site rep has been more than terrific in her customer service and professionalism. - Sep 25, 2009 in Charleston, SC

    We thought everyone was wonderful. Joe and his team should be recognized -- they are exceptional. - Jun 22, 2009 in Charleston, SC

    The entire team at Classic deserves recognition. I have never had a building/remodeling experience that was anywhere close to Classic! If I name names, I am sure to leave out some deserving person, so this goes to all who did any work on our project--THANKS! It is beautiful! Robyn and Gordon Wilhoit - Mar 20, 2009 in Mt. Pleasant, SC

    Recognize Excellence
  • I always recommend Classic to my friends. Sometimes they are the most expensive, but I know they will help you figure out a way to stay in your budget.We have found the low estimate is not always what you want.in the long run. - Oct 08, 2009 in Charleston, SC

    They came in at budget, so that's good. - May 14, 2009 in Charleston, SC

    Budget
  • The planning is excellent. I think about somethings, but these guys think of everything. - Oct 08, 2009 in Charleston, SC

    Their knowledge of the project has been very impressive and helpful. They know all the right people and really make the process hands off for me. - Sep 25, 2009 in Charleston, SC

    I may sound like a broken record on this, but I am impressed daily by the extraordinarily high degree of professionalism, competence, and organization of this group. and, as if this weren't enough, these guys are a pleasure to work with. they are friendly, helpful, do things for us that are not in the contract, and generally make us forget all the dislocation that comes with a major renovation. couldn't give them higher marks, really. - Jun 17, 2009 in Isle of Palms, SC

    They always manage a job very carefully. - Apr 03, 2009 in Charleston, SC

    Area(s) Of Satisfaction
  • Nothing! We are extremely pleased with the process and the results. Thanks! - Jun 22, 2009 in Charleston, SC

    Change Anything
  • In fact, they were 3 weeks ahead of schedule. - May 14, 2009 in Charleston, SC

    Schedule
  • Honestly: none at all. In the final walkthrough I almost felt like their standards were higher than ours. - Mar 31, 2009 in Charleston, SC

    Area For Improvement
  • 1. Communication (the single most important thing in a project like this!) 2. Craftsmanship/quality of work and building materials 3. Staying on schedule - Mar 31, 2009 in Charleston, SC

    Area Of Satisfaction