I could not have asked for anyone more professional and informative than Bobby. He has kept me up on what was going to happen and when. When he came to decision points or items that could be accomplished if different ways, he always asked what we thought and wanted instead of just choosing what would have been easiest for him.
Member Profile
Classic Remodeling and Construction, Inc., founded in 1989 and celebrating its 21st year in business, is the largest firm of its kind in Greater Charleston. By combining both design and construction skills in one company we do away with any designer-builder misunderstandings. We deliver a less-stressful, more attractive and more cost-effective result for the homeowner. Our Specialty Services team is also in place to perform smaller projects, repairs and maintenance. Read more
Your Ideas. Our designs.
More than 90% of our projects come from our existing client base or from referrals. Therefore, satisfied clients are the key to our lifeline. With a near 100% recommendation rate, our company ratings attest to our reputation. Additionally we have been named Remodeler of the Year for four consecutive years by the Charleston Trident Homebuilders Association and have earned numerous national awards for excellence in remodeling.
We select loyal, highly-skilled craftsmen who share our devotion to this calling and we retain them. We are proud of our Team and because of them the majority of each project is completed in house. Our trade partners are also committed to our standards of excellence.
Your Dreams. Our Promise.
Experience the difference that Charleston's most trusted name in remodeling can make.
Guildmaster Award Winner
2006 Guildmaster
2007 Guildmaster With Distinction
2008 Guildmaster With Distinction*
2009 Guildmaster*
2010 Guildmaster With Distinction
2011 Guildmaster
2012 Guildmaster
GuildQuality Partner Affiliations Remodeling's Big50 Remodelers Advantage daily5Remodel
Affiliations
GuildQuality
Charleston Trident Home Builders Association
National Association of Home Builders
U.S. Green Building Council
Charleston Metro Chamber of Commerce
Chrysalis Award
Better Business Bureau
Custom Builders USA
2008 Qualified Remodeler Top 500
Qualified Remodeler Master Design Award
Professional Remodeler Best of the Best Design Award
The Leadership in Energy and Environmental Design
Guildmaster Q&A
Company History
After graduating from Clemson University with a degree in Building Science in 1981, I moved back to Charleston and started a building company with a partner. After several years the desire for sole ownership became powerful and Classic Remodeling and Construction, Inc. was born. We've been growing steadily since our inception in 1989. Our dream space was realized in the fall of 2006 as we designed and built a well-appointed office and warehouse space totaling almost 10,000 square feet.
Scope of Work
Our primary focus is high-end residential remodeling. By having our General Contractor's license, we have also enjoyed our involvement on commercial projects. Typically, we build additions, bathroom and kitchen renovations, or even minor home repairs, but our projects vary dramatically. This is what keeps us and our projects enlivened.
One of our most unique projects was to disassemble an 18th century planter's cottage from upper South Carolina and re-build it on a private island on John's Island with only a foot bridge for access. But tomorrow we may take a job adding gutters to a home. Every job is important to us because we rely so heavily on repeat business. The client that first works with us on the gutter job may end up being the client that asks us to relocate the cottage. We love the fact that we have clients for life.
Workload and Staff
We usually have four to six projects underway at any time. And with a full-time staff of 32, we're self-performing a significant amount of that work. In addition to three project managers, we have in-house project craftsmen, three design associates, an estimator, two expediters, two office administrators, and two selections coordinators. This allows for the personal touch and attention to each detail. Because of a strong commitment to architectural and professional integrity, my passion has been realized.
Personal
I've always enjoyed working with my hands, being around construction sites, and drawing house plans. I started working in construction when I was 15, and the passion has never faltered. My wife and I live on Johns Island with our two children. Through the years my wife has had a growing influence on our marketing initiatives and employee relations. We enjoy the joint venture of nurturing our business.
Client Profile
We build all over the greater Charleston area with a significant amount of work downtown and on the islands. Regardless of the project size, our clients have an appreciation for high-quality work.
Approach to Working With Clients
We use a design-build process so we can offer services from design through construction and beyond, streamlining everything for the customer. People like this approach. (In fact, once we complete the design phase, 95% go through to construction.) At our first meeting, myself or one of our designers, walks through the house with the client and we talk about what they want, then we blend those ideas into design options. We give a cost estimate at that point, so any issues within budget can be addressed from the start. We generate highly realistic 3-D views of their plan which eliminates the guessing game and promotes understanding of space and functionality. We have one team member whose sole job is to help clients understand the product options and help them make choices about what materials they will use in their home.
What should clients bring to the table and contribute during the construction process? What can they do to help make the relationship a success?
The best clients invest time early on to understand our responsibilities as the contractor, their responsibilities as the owner, and the details of the scope of work. Building, especially remodeling, isn't an exact science, and the more we clarify up-front, the more rewarding the experience will be.
How do you market your company?
Much of our business comes from customer and vendor referrals, thus repeat business is a vital element. We not only act professional, we represent that in all aspects of our business, right down to our logo on the vehicle license plates. Our website is filled with photographs of our projects and information about our philosophy. We have an awe inspiring ad campaign in local magazines and newspapers, as well as a postcard campaign. Most importantly we market ourselves by living up to our name and what we propose.
Customer Feedback Summary
Of 251 customers surveyed, 211 responded
Likely to Recommend
Budget
Communication
Condition of Home
Design Options
Job Site
Project Progression
Schedule
Trust
Published Comments
They are very accurate on all of the information they give you. The estimate they provide at the beginning is exactly what you'll end up paying because they are honest with the customer and keep constant communication. I've worked with Classic Remodeling multiple times and every experience is great, they are the best and they consistently do a great job.
Classic Remodeling did a wonderful job.
I don't have any suggestions for Classic Remodeling; this was the first time I've ever had a contractor and it was all great.
I would like to recognize Joe, the craftsman who did the work, for his exceptional service. Him and his father were great.
I deal with serving the federal and private sector that incorporates capital improvements and millwork. I have witnessed many installations of high end millwork. The quality and care of installation of custom cabinetry provided by Classic was outstanding.
Classic was the perfect choice for our project. We give high marks for their professionalism and attention to detail. This was a large project and we were back in our house ahead of schedule.
Everything was better than I could have hoped for!
We have already recommended Classic Remodeling to multiple people and will definately use them again in the future!
We have never remodeled before so had lots of questions and needed to make lots of choices. Classic remodeling was very helpful in every way, listening to our needs and finding a way to help us make decisions that worked best for us. Every single suggestion that they made and that we had them do was, for sure, the right way to do it. We could not have chosen a better company to work with.
My husband and I are very pleased with the work done by Classic Remodeling. All of the Classic staff, as well as the subcontractors were very professional and polite. The entire renovation was done seamlessly
It is a very well run company, with excellent customer service.
I think that Bob does an excellent job. I think his staff is very professional and I can't think of anything they need to improve on. We couldn't of been happier. It was a very enjoyable experience.
Our budget was limited; our dream was huge. Somehow Classic Remodeling managed to work with us and find a compromise that left us very happy. They even willingly allowed us to do some of the grunt work ourselves!! We will call them for our next home improvement project AND send all our friends to them too.
Ours was a 40yr old house, so surprises were inevitable. Classic worked with us to find managable solutions, without compromising quality. For that alone we highly recommend this company to anyone who asks us.
Absolutely WE recommend Classic Remodeling. From the initial conference all the way to completion the whole team took time with us and worked with us to make this dream come true.
"I was very skeptical of contractors after having many bad experiences in the past. After much research and deliberation I decided to hire Classic Remodeling for a major remodel in my home. Being a very detail-oriented meticulous person, I can honestly say that I am very pleased with my decision and could not be happier with the result. Classic Remodeling exceeded my very high standards, and is a fantastic example of efficiency of motion. This is a company that functions with utmost integrity and stands behind their word. My large scale project finished well before the promised time deadline and did not exceed projected costs in any area. This team interlaces seamlessly to offer an all-inclusive experience to their customers. I am very happy with the quality of work and products used in my home. They managed to do a great deal of work with little-to-no disruption to the rest of my home, and were consistently very good about leaving all areas clean at the end of each workday. Classic remodeling keeps their word and works until the job is done. I was impressed with all areas of their team and was pleased with the design and implementation of my project. My remodel was left looking like it was there all along. I am really truly grateful for Classic Remodeling and plan to use them again and again in the future."-Stella Kelley Jones, Johns Island SC
The people are so above average. They are neat, clean, and pleasant to have around.
The reason we keep coming back is because we trust them and they're a great company!
I always recommend Classic to my friends. Sometimes they are the most expensive, but I know they will help you figure out a way to stay in your budget.We have found the low estimate is not always what you want.in the long run.
The planning is excellent. I think about somethings, but these guys think of everything.
Everyone goes above and beyond what is required. I always enjoy working with Mickey, and really appreciated Charlene and Andy's designer help.
Their knowledge of the project has been very impressive and helpful. They know all the right people and really make the process hands off for me.
Bob and John has be wonderful throughout this entire process, patient and professional. Mickey the on site rep has been more than terrific in her customer service and professionalism.
The design and the help that Bob gave us was very good. Jason has been very good at communicating with us on anything that was coming up or needed to be addressed.
Everything i have done with Classic Remodeling has exceeded my expectations.
Nothing! We are extremely pleased with the process and the results. Thanks!
We thought everyone was wonderful. Joe and his team should be recognized -- they are exceptional.
I may sound like a broken record on this, but I am impressed daily by the extraordinarily high degree of professionalism, competence, and organization of this group. and, as if this weren't enough, these guys are a pleasure to work with. they are friendly, helpful, do things for us that are not in the contract, and generally make us forget all the dislocation that comes with a major renovation. couldn't give them higher marks, really.
In fact, they were 3 weeks ahead of schedule.
Photos
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Guildmember since 2003
As a GuildQuality Guildmember, Classic Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Classic Remodeling in Charleston, SC; Mount Pleasant, SC; Mt. Pleasant, SC; Johns Island, SC; Daniel Island, SC; Isle Of Palms, SC; James Island, SC; Wadmalaw, SC; Sullivans Island, SC; Bolen Town, SC; and 17 other cities in South Carolina, Illinois and Maryland.
In this report, Classic Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in November 2003. In that time, 211 out of 251 customers (84%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.
Recent Activity
Classic Remodeling received feedback from a customer in Mt Pleasant, SC.
05/21/12
Classic Remodeling received feedback from a customer in Charleston, SC.
05/08/12
Classic Remodeling received feedback from 2 customers.
05/02/12
Classic Remodeling received feedback from a customer in Charleston, SC.
05/02/12
Classic Remodeling received feedback from a customer in Charleston, SC.
04/05/12
2012 Guildmaster Application
Classic Remodeling is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Classic Remodeling must survey all
of their customers, with the following exceptions: projects under $50,000
The review period for this member is closed.