Member Report:
31 Responses
Response Rate:
88.6%
Dates:
03/18/2009 - 03/01/2010

In this report, Case of Wallingford has published all ratings for the following selected questions that were provided by customers surveyed since March 2009. Since then, 31 out of 35 customers responded to a GuildQuality satisfaction survey, with the most recent response in April 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 93.5%
    Recommend Member
  • 90.0%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 96.8%
    Budget
  • 93.5%
    Clean & Safe
  • 93.5%
    Communication
  • 100%
    Concern For Needs
  • 90.3%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 96.8%
    Expertise
  • 93.5%
    Overall Experience
  • 87.1%
    Problem Resolution
  • 93.5%
    Professional & Organized
  • 92.0%
    Punchlist
  • 96.8%
    Sales Knowledge
  • 93.5%
    Schedule
  • 87.1%
    Value
  • 87.1%
    Work Done Right

Customer comments selected by the member for inclusion in this report

  • They were very good, I did not have any problems. - Mar 02, 2010 in Trumbull, CT

    I am very pleased with the finished product. - Jul 16, 2009 in Wallingford, CT

    The work was speedy and efficient. - May 22, 2009 in Meriden, CT

    They were wonderful. We had three or four people come in before Case, and they were just the best. We have also recommend Case to people we know. - Mar 31, 2009 in Wallingford, CT

    They did a great job. Keep up the good work. - Mar 20, 2009 in Wallingford, CT

    Additional Comment

  • Very helpful, professional and willing to seek solutions for various issues. Felt secure with Brandt and employees taking care of my projects. Will contact again as need arises. - Feb 24, 2010 in Farmington, CT

    Frank did a great job of repairing the mold and water damage in my bathroom and worked as neatly as could be expected and did a good job cleaning up after the worked was buttoned up. Both Brant and Frank did a superior job of explaining the work before, during and after the job was done. There were zero surprises. All work done on time and on budget. - Jun 20, 2009 in Branford, CT

    Brant was very good and on top of the situation. He kept us informed and addressed problems right away. He knew we were in a rush and worked with our schedule accordingly. - Mar 20, 2009 in Simsbury, CT

    Everybody was fantastic. Frank and Kieth were very helpful. - Mar 20, 2009 in Wallingford, CT

    Stephanie manages to keep everything straight and the scheduling done right the first time; and Frank can do anything - and he teaches. - Mar 18, 2009 in Wallingford, CT

    Recognize Excellence