The constant communication was great. They even finished the project early.
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Customer Feedback Summary
Recent Reviews & Published Comments
From a company who had used Carlisle Classic Homes. We met Jeremy Culver and were very impressed with his professional background. His diverse experience and training brought about great results. His ability to provide in depth explanations allowed us to make decisions that we have not regretted.
The cost of the remodel was high, but a match to the quality of the work and the "experience". We were given the ability to minimize costs as options came about. We did receive a great value for our money.
Jeremy Culver was always readily available by phone or email and offered site visits as often as warranted. He attended to details and had great follow thru. His organizational skills disallowed missed items. It was a pleasure to be able to rely on him.
Rob Carlisle is the founder and clearly the role model for his employees. He has shaped a company and staff that represents his own personal work ethic and ideals.
I was most satisfied with the way they handled themselves. They are very professional.
These men were incredibly professional, compassionate, kind, talented, very easy to deal with, they kept their word, and full of integrity.
They were super efficient and I think that the quality of workmanship was top notch. They came when they said they were going to come and finished when they said they were going to finish and took care of issues and resolved them right away.
The entire process, from beginning to end! They were very thorough and executed exactly what was promised. I felt the end product looked better than I had envisioned it!
Addressing and taking responsibility for errors. Friendly and courteous.
They got the project done on time, under-budget and the quality of work was excellent.
They exceeded our expectations.
I got a nice follow-up letter from Mr. Carlisle. That was very nice. I've dealt with various groups, and Carlisle is by far the best I've ever worked with
I was most satisfied with the quality of the work and the integrity of the people. I always know they'll follow through on what they say.
Peter Butler as our Project Manager--very responsive and patient with our millions of questions. Kevin Krumdiack did excellent work as the onsite Lead.Very comfortable working with Kevin and Peter, as well as the whole crew.
Timely response to calls, questions, etc. Professional demeanor from Carlisle workers and subs. They kept the worksite exceptional clean, making sure dusty areas were masked off and that debris was swept/vacuumed daily. Dealt with the challenges presented by an older house without allowing schedule to slide unreasonably. Very understanding of budget constraints and helped us work within them.
It was a real pleasure to work with Carlisle. From the start to the end it was a great experience, and we are very happy with the end result.
The quality of the workmanship, and the excellent project management. Very pleasant interactions, and a stress free experience.
the project managers wereoutstanding. Easy to deal with and came up with great ideas for the project. Also, handled any problems promptly and well. Kept me informed at all times.A company I would reccomend to everyone!
Professionalism all through. Carlisle started off with a very detailed schedule and budget, and they tried very hard to stay on schedule and on budget. Every time, a change was needed to either, we had reasonable time to react, and have input on the processFurthermore we were rebuilding our home after water damage. Carlisle handled almost all interactions with our insurance company, worked with them to update the initial estimates, and we didn't have to negotiate with the insurance company at all.
The project manager, Jeremy Culver, was very responsive and made certain that I was satisfied with the work performed. I felt he was sincerely looking out for my interests, and was able to save some costs. We had to shift the schedule in several instances to accommodate some of the subcontractors and our family activities, but Jeremy always managed things with friendly professionalism and a great attitude.
I was leary of doing a "time and materials" contract; but was completely satisfied with my remodel project. The bid was quite accurate, I was able to add items to the project without sustaining large "change order" fees which also contributed to my overall house upkeep in a positive manner. I would not hestitate to utilize this company in the future and as noted, have already referred some of my friends to CCH for remodeling projects.
We sought a contractor who would bring added ideas and suggestions to make our project work and bring value to the design. Carlisle did exactly that.
Great at managing expectations. Great with my kids. By the end of the project, my 4 year old daughter was treating the lead carpenter like one of the family.
Guildmember since 2011
As a GuildQuality Guildmember, Carlisle Classic Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Carlisle Classic Homes in Seattle, WA; Bellevue, WA; Mercer Island, WA; Bainbridge Island, WA; Burien, WA; Issaquah, WA; Bothell, WA; and Redmond, WA.
In this report, Carlisle Classic Homes has published a summary of the customer feedback they've received since they joined GuildQuality in March 2011. In that time, 43 out of 50 customers (86%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2011.