Member Report:
18 Responses
Response Rate:
66.7%
Dates:
09/02/2009 - 09/02/2010

In this report, Blackdog Design Build Remodel has published all ratings for the following selected questions that were provided by customers surveyed since September 2009. Since then, 18 out of 27 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member
  • 88.2%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Clean & Safe
  • 100%
    Professional & Organized
  • 100%
    Construction Quality
  • 100%
    Trust
  • 100%
    Expertise
  • 100%
    Problem Resolution
  • 100%
    Value
  • 100%
    Employees & Subcontractors
  • 92.9%
    Innovation

Customer comments selected by the member for inclusion in this report

  • Bill the carpenter did a wonderful job with everything he touched. He understood that just finishing the job wasn't in eithers best interest but finishing the job right was. - Feb 09, 2010 in Hampstead, NH

    Brenda took care of me and everything else. - Dec 05, 2009 in North Andover, MA

    Joel Bedard, Lead Carpenter, outstanding.Brenda Bryan, terrific and practical design -- thank you! - Sep 23, 2009 in North Andover, MA

    Recognize Excellence

  • I really think they did a wonderful job and I am very pleased. - Jan 14, 2010 in North Andover, MA

    They are a great company and I would recommend them to anyone! - Dec 03, 2009 in North Reading, MA

    This is our second project with Black Dog Builders and we can't wait for our third! - Nov 30, 2009 in North Andover, MA

    They did a great job. - Nov 12, 2009 in Woburn, MA

    It is a pleasure to work with everyone at Blackdog, and at an organization that is so well-run. I wish them every success and would work with them without reservation in the future. - Sep 23, 2009 in North Andover, MA

    Additional Comment

  • They are very good. - Dec 05, 2009 in North Andover, MA

    They already have, I am standing in my kitchen right now and it is so much better than before. We're really happy with the way it turned out. - Nov 12, 2009 in Woburn, MA

    Hope we can do more projects together in the future. - Sep 23, 2009 in North Andover, MA

    How Can We Do Better?

  • 5!! It became a standard joke that they vacuumed more than I did. - Nov 13, 2009 in Salem, NH

    Clean & Safe

  • Actually, it's more than 4 because they actually finished a month ahead of schedule. They were incredible! - Nov 13, 2009 in Salem, NH

    Punchlist

  • Oh definitely - after we heard all the horror stories from friends who worked with contractors, we were delighted with our experience that was smooth and professional. we can't say enough about Blackdog Design. - Nov 13, 2009 in Salem, NH

    Easier Than Expected

  • Wonderful - we can't say enough about them! - Nov 13, 2009 in Salem, NH

    Overall Experience

  • They should continue to get the word out that they are not as expensive as their reputation makes them out to be. They gave us an incredible kitchen for a good price. Another company we looked at had a higher bid with a lower quality design. - Nov 12, 2009 in Woburn, MA

    keep up the great work - Sep 09, 2009 in North Andover, MA

    Customer Suggestion