Member Report:
37 Responses
Response Rate:
88.1%
Dates:
03/28/2008 - 08/13/2010

In this report, BGH Construction has published all ratings for the following selected questions that were provided by customers surveyed since March 2008. Since then, 37 out of 42 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Professional & Organized
  • 97.2%
    Construction Quality
  • 100%
    Expertise
  • 94.3%
    Budget
  • 100%
    Employees & Subcontractors
  • 100%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • They were cost conscious.We did make changes along the way that increased costs but we knew what we were doing and they always made sure that we were well aware of any changes. Any requests we made along the way,information was provided. - Aug 23, 2010 in Geneva, IL

    Budget

  • BGH had great ideas to help our bathroom turn out better than I thought. We had some areas that were not done right when the house was built by someone else. BGH took the time to make everything correct. This added to the final look which we are more than happy with!!! Thanks Guys. - Aug 23, 2010 in Sugar Grove, IL

    I am very pleased with my new bathroom and very grateful to Deanna for all her help. It never would have looked this good without her. - Aug 13, 2010 in Geneva, IL

    As much as I hate the remodeling process, BGH made it very easy! They were professional, courteous, and a pleasure to work with. Their communication was excellent. If I had a question or concern, they took care of it immediately. I would highly recommend them to anyone! - Jun 29, 2010 in Geneva, IL

    This is the fourth project they have done for me. They are excellent. - Dec 11, 2009 in Batavia, IL

    We are extremely happy with how well things worked out. The end product exceeded our expectations. We highly recommend BGH to anyone. - Nov 19, 2009 in Aurora, IL

    When we called BGH with an emergency plumbing problem that ultimately required laying a new sewer line, the response was immediate. As in the past, BGH provided sound advice concerning our options and quality work. - Oct 26, 2009 in Wheaton, IL

    I was very pleased and happy with the work they did. I thought they did a good job. They were on schedule and on budget. I would use them again. - May 31, 2008 in Aurora, IL

    I worked with them before, so I was expecting a good experience. - Mar 31, 2008 in Batavia, IL

    Everything turned out fabulously, I couldn't ask for more. - Mar 31, 2008 in Batavia, IL

    Additional Comment

  • Deanna in the office was wonderfully responsive and Brian took calls on his cell phone and would call back within the hour. - Apr 09, 2008 in Wheaton, IL

    Communication

  • We would never think of using anyone else. - Apr 09, 2008 in Wheaton, IL

    Trust