Member Report:
31 Responses
Response Rate:
88.6%
Dates:
03/28/2008 - 11/30/2009

In this report, BGH Construction has published all ratings for the following selected questions that were provided by customers surveyed since March 2008. Since then, 31 out of 35 customers responded to a GuildQuality satisfaction survey, with the most recent response in December 2009.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Professional & Organized
  • 96.7%
    Construction Quality
  • 100%
    Expertise
  • 96.6%
    Budget
  • 100%
    Employees & Subcontractors
  • 100%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • When we called BGH with an emergency plumbing problem that ultimately required laying a new sewer line, the response was immediate. As in the past, BGH provided sound advice concerning our options and quality work. - Oct 26, 2009 in Wheaton, IL

    I was very pleased and happy with the work they did. I thought they did a good job. They were on schedule and on budget. I would use them again. - May 31, 2008 in Aurora, IL

    I worked with them before, so I was expecting a good experience. - Mar 31, 2008 in Batavia, IL

    Everything turned out fabulously, I couldn't ask for more. - Mar 31, 2008 in Batavia, IL

    Additional Comment

  • Deanna in the office was wonderfully responsive and Brian took calls on his cell phone and would call back within the hour. - Apr 09, 2008 in Wheaton, IL

    Communication

  • We would never think of using anyone else. - Apr 09, 2008 in Wheaton, IL

    Trust