BGH Construction Co., Inc. has been in the building business since 1989. We are a design-build company specializing in kitchens, baths, exterior renovations, additions and custom homes. We offer extensive experience in creative design and quality construction. As an experienced general contractor, we will work with you to design an exceptional remodeling project or new home that fits your lifestyle and budget. With some careful planning and attention to detail, we will make your vision a reality. Read more
We provide a one year warranty for all workmanship and materials. Because we are a well-established company, you can be assured we will be there to handle any warranty callbacks (though rare) which may arise. We are fully insured and all of our trade alliances are fully insured.
Treating your home like our home since 1989.
Guildmaster Award Winner
2009 Guildmaster With Distinction
2010 Guildmaster With Highest Distinction*
2011 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations Remodelers Advantage
Affiliations
GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
NAHB - Certified Aging In-Place Specialist
Guildmaster Q&A
Company History
Brian G. Hinds began his career in the construction industry at the age of 17 while working on a framing crew and quickly became foreman. In 1989 Brian founded BGH Construction with a vision to provide clients with exceptional quality homes and outstanding customer service. The last five years, BGH has focused on the remodeling division of the firm. As the owner of the company, Brian is involved in every aspect of the design-build process and will see your project thru completion. With a small but dedicated and experienced staff, clients enjoy a friendly family atmosphere. It is that appeal which brings clients back for additional projects and provides many referrals.
Scope of Work
BGH Construction is a design-build full service remodeling firm. We specialize in kitchen and bath remodeling, exterior and whole house renovations and large additions which blend seamlessly into the existing structure. We also have extensive experience in tear down and rebuild projects.
More than 90% of your clients would recommend your firm to a friend. How do you earn such high praise from your customers?
We believe we have earned this praise by following our company's 5 core values:
We will be trustworthy.
We will provide a high level of client satisfaction.
We will provide superior service.
We will be positive and passionate.
We will keep improving.
Ongoing Staff Training and Development
Brian G. Hinds earned the CAPS accreditation from the National Association of Home Builders in May 2007. As a Certified Aging in Place Specialist, Brian can assist clients in modifying their home to create a safer, more comfortable, barrier free space.
BGH Construction is a member of Remodelers Advantage, a national peer networking group of contractors that meet twice a year and provide educational training and seminars. We are also members of the Geneva and Batavia Chambers of Commerce. BGH Construction believes in continued education so we can provide clients with the best remodeling experience possible.
How do you market your company?
Most of our leads come from referrals. We stay in touch with past clients through e-mail newsletters. At the start of a new project, we send letters to neighbors to let them know about our company. When the project is complete, we send another letter so they can see the end results along with a testimonial from the happy client. We have just begun a pay per click program to help direct more traffic to our new website. We are extremely pleased with the response to our new website page-Projects in Progress. Many clients enjoy sending the link to family and friends so they can keep updated on the progress of their project.
We have been thrilled with our new addition. BGH listened to our needs and worked within our budget to meet them. Our goal of having our addition not look like a "add-on" was exceedingly met. We would definately use BGH again and would confidently refer other friends and family to them.
Everyone was friendly and courteous. They kept my families needs in mind during construction.
For a general contractor, they were able to keep the subcontractors in line. They did what they were suppose to do. They almost delivered on time, despite having a very tight time frame. I would consider that very good since we had some revisions.
We LOVE our new addition and are glad we selected BGH for our project. They were great to work with and the finished product exceeded our expectations! We have received lots of compliments on the addition.
Brian had over 6 visits with us in the planning stages before we even had signed a contract with him. His willingness to listen and help us before we signed up with him were a good sign of his professionalism and commitment to his clients.
BGH had great ideas to help our bathroom turn out better than I thought. We had some areas that were not done right when the house was built by someone else. BGH took the time to make everything correct. This added to the final look which we are more than happy with!!! Thanks Guys.
They were cost conscious.We did make changes along the way that increased costs but we knew what we were doing and they always made sure that we were well aware of any changes. Any requests we made along the way,information was provided.
I am very pleased with my new bathroom and very grateful to Deanna for all her help. It never would have looked this good without her.
As much as I hate the remodeling process, BGH made it very easy! They were professional, courteous, and a pleasure to work with. Their communication was excellent. If I had a question or concern, they took care of it immediately. I would highly recommend them to anyone!
This is the fourth project they have done for me. They are excellent.
We are extremely happy with how well things worked out. The end product exceeded our expectations. We highly recommend BGH to anyone.
When we called BGH with an emergency plumbing problem that ultimately required laying a new sewer line, the response was immediate. As in the past, BGH provided sound advice concerning our options and quality work.
I was very pleased and happy with the work they did. I thought they did a good job. They were on schedule and on budget. I would use them again.
We would never think of using anyone else.
Deanna in the office was wonderfully responsive and Brian took calls on his cell phone and would call back within the hour.
Everything turned out fabulously, I couldn't ask for more.
I worked with them before, so I was expecting a good experience.
As a GuildQuality Guildmember, BGH Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of BGH Construction in Batavia, IL; Geneva, IL; Aurora, IL; St. Charles, IL; Elburn, IL; Wheaton, IL; Montgomery, IL; Batavia, Il 60510, IL; West Chicago, IL; Yorkville, IL; and 5 other cities in Illinois.
In this report, BGH Construction has published a summary of the customer feedback they've received since they joined GuildQuality in April 2008. In that time, 50 out of 57 customers (88%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
BGH Construction received feedback from a customer in West Chicago, IL.
BGH Construction received feedback from a customer in Batavia, IL.
BGH Construction received feedback from a customer in Batavia, IL.
BGH Construction received feedback from a customer in Montgomery, IL.
BGH Construction received feedback from a customer in Batavia, IL.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.
