Member Report:
140 Responses
Response Rate:
81.4%
Dates:
01/31/2006 - 12/18/2009

In this report, BACK Construction, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since January 2006. Since then, 140 out of 172 customers responded to a GuildQuality satisfaction survey, with the most recent response in December 2009.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.1%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 97.0%
    Clean & Safe
  • 94.0%
    Budget
  • 94.0%
    Communication
  • 96.3%
    Construction Quality
  • 97.0%
    Employees & Subcontractors
  • 99.3%
    Expertise
  • 94.9%
    Innovation
  • 96.3%
    Problem Resolution
  • 97.8%
    Professional & Organized
  • 95.1%
    Punchlist
  • 98.5%
    Trust
  • 97.0%
    Value

Customer comments selected by the member for inclusion in this report

  • I am perfectly satisfied with them; they have done several jobs for me. I keep going back to them - I can trust that what I want to be done will be handled in a very professional and skillful manner. - Feb 17, 2009 in Lexington, KY

    BACK did a wonderful job for us on our box gutters and roof. Everyone was professional and responsive and I would use them again, no question. They are the best in the business. - Feb 02, 2009 in Lexington, KY

    They've done a great job, in fact I've hired them again to do something else for me. - Jan 31, 2009 in Lexington, KY

    My project manager - Morgan Hodges - was excellent. He gets a top mark in all categories. He was professional, courteous and very responsive to questions and any issues that arose throughout the project. - Jan 28, 2009 in Lexington, KY

    I would use Back Construction for any project in the future!!! - Jan 27, 2009 in Lexington, KY

    Overall it was the best renovation experience we have had.Many Thanks!! - Jan 27, 2009 in Lexington, KY

    I was very pleased with BACK Construction. I didn't know anything about getting a new roof, so I had to go off of what they were telling me, and everything turned out wonderful. I can't say enough about BACK Construction, and I think that is because Brian made the experience so easy. There were three other guys that worked on the project, and they were all so friendly and polite. - Jan 27, 2009 in Lexington, KY

    Morgan Hodges is priceless! He addressed any issue with a positive attitude and assured us it would be taken car of in a timely manner. He kept on top of everything and communicated well. And we LIKED having him here!Chad Middleton is a gem! We appreciate the care he took with all of the work he did for us--he's an exceptional craftsman. The tile work in our kitchen is a showpiece!Sean was very easy to work with, always had a positive attitude and tackled things in a quiet, unassuming way. He takes pride in his work.We'd recommend working with Fergusons; Jennifer Clifton/Quality Stone Countertops; Karletta and Cara/ Louisville Tile; and Scotty at Pieratts as well as the folks who put in the seamless glass door in the master bath shower. - Jan 23, 2009 in Lexington, KY

    They were wonderful, just great. - Jan 22, 2009 in Owenton, KY

    We were very pleased with everything they did and our project manager was incredible. - Jan 21, 2009 in Lexington, KY

    We had our kitchen remodeled and we were very happy and pleased with how it turned out. We had heard horror stories about remodeling, but we did not experience that. We are really pleased with the job they did. - Jan 21, 2009 in Lexington, KY

    We love the room they added on. We are so very pleased with the job they did. - Jan 21, 2009 in Lexington, KY

    I am so totally completely satisfied with our windows, our roof, and everything they have done for us. They are great people. I can give them a four on everything. Yes, I'll answer your yes or no questions. We have been completely satisfied with all the work they have done for us and will definitely recommend them to anyone. We will definitely use them again. - Jan 21, 2009 in Lexington, KY

    They have done several projects for us and we have been very pleased with all of them. We would definitely hire them again. - Jan 21, 2009 in Lexington, KY

    They've done several jobs for me, and all have ended up being done properly, - Jan 21, 2009 in Lexington, KY

    Back Construction has such a good reputation, I never got any other estimates. - Apr 27, 2006 in Lexington, KY

    Back Construction went over and beyond to get my home built I loved the service - Mar 31, 2006 in Lexington, KY

    I don't have time to answer all the questions but I can tell you that I was very satisfied with their work. I would recommend them to anyone and wouldn't hesitate to have them back if I ever need anything else done. - Mar 03, 2006 in Lexington, KY

    I have already recommended them to friends. BACK Construction is highly professional extremely responsive to questions and concerns. - Mar 01, 2006 in Lexington, KY

    They were great and I have already recommended them to several people. - Feb 27, 2006 in Lexington, KY

    We have used them for 3 projects and have been pleased with their work. - Feb 22, 2006 in Nicholasville, KY

    They were fantastic. - Feb 16, 2006 in Lexington, KY

    We are very happy. - Feb 15, 2006 in Lexington, KY

    I have no complaints. They were here when they said they would be, they did what they said they would do and they cleaned up after themselves. - Feb 14, 2006 in Lexington, KY

    Tell Kyle I was happy with his work and I am impressed that he is doing these surveys. BACK Construction does what they say they will do and for the price they say they will do it. It is a quality organization. - Feb 03, 2006 in Lexington, KY

    Additional Comment
  • Very good! They're a good company. - Feb 17, 2009 in Lexington, KY

    Communication
  • I've used them before, so I expected them to be good. - Feb 17, 2009 in Lexington, KY

    It was very professional. They are a bit high-end, they are one of the more expensive companies in town, but you get what you pay for. I was satisfied with the quality of the work they provided though. - Jan 27, 2009 in Lexington, KY

    Easier Than Expected
  • I especially appreciated their recommendations for new innovations! - Jan 27, 2009 in Lexington, KY

    Innovation
  • I have recommended and will in the future. - Jan 27, 2009 in Lexington, KY

    I have on numerous occasions. - Jan 27, 2009 in Lexington, KY

    Very much, I would highly recommend them. - Jan 21, 2009 in Lexington, KY

    Recommend Builder
  • I'm elderly, so I don't know about that. I might though, I'd have to think about it. My niece actually recommended Brian since he was the one who did work for her. He did a really great job, and he really took care of us both. - Jan 27, 2009 in Lexington, KY

    I think I already did, since they did this project four or five years ago. - Jan 27, 2009 in Lexington, KY

    Letter of Recommendation
  • With one exception, all employees and subcontractors were very professional, courteous and went above and beyond to please us. Only one subcontractor lacked pride in his work and the work ethic I believe is expected from BACK. - Jan 23, 2009 in Lexington, KY

    Kyle Whelan and Bobby were very professional in their dealings with me. - May 01, 2006 in Richmond, KY

    Jay is a Super and I had worked with him on many other projects, I'm a Interior designer. - Apr 27, 2006 in Lexington, KY

    Employees & Subcontractors
  • Very much so. - Jan 21, 2009 in Lexington, KY

    Professional & Organized
  • The staff is incredible. - Jan 21, 2009 in Lexington, KY

    Problem Resolution
  • 4+ - Jan 21, 2009 in Lexington, KY

    Clean & Safe
  • I thought they did a fabulous job. The manager was very well informed. - Apr 28, 2006 in Lexington, KY

    Expertise
  • I thought they did a great job considering the time restraints. - Apr 28, 2006 in Lexington, KY

    Schedule
  • You get what you pay for. - Mar 09, 2006 in Lexington, KY

    Value
  • They came in under budget. - Feb 03, 2006 in Lexington, KY

    Budget
  • They do follow through. - Feb 03, 2006 in Lexington, KY

    Trust