Member Report:
24 Responses
Response Rate:
72.7%
Dates:
09/30/2009 - 01/12/2010

In this report, Assurance Builders has published all ratings for the following selected questions that were provided by customers surveyed since September 2009. Since then, 24 out of 33 customers responded to a GuildQuality satisfaction survey, with the most recent response in January 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Clean & Safe
  • 95.8%
    Communication
  • 100%
    Construction Quality
  • 100%
    Problem Resolution
  • 100%
    Product Selections
  • 100%
    Professional & Organized
  • 100%
    Sales Knowledge
  • 100%
    Schedule
  • 100%
    Value
  • 100%
    Work Done Right

Customer comments selected by the member for inclusion in this report

  • They were on time, professional, and clean. Communication was good with everyone. - Feb 17, 2010 in Tucson, AZ

    Excellent communications with the customer, quality workers doing all aspects of remodel and met all time lines in appropriate fashion. - Jan 25, 2010 in Tucson, AZ

    They were very professional with everything they did. - Jan 15, 2010 in Tucson, AZ

    Absolutely top quality workmanship and pride in a job well done. - Jan 14, 2010 in Tucson, AZ

    Quality workmanship. - Jan 12, 2010 in Tucson, AZ

    We initially hired Assurance to do our kitchen and we were most impressed. They brought in an architect to make sure things were in appliance with the original construction. They X-rayed the floor so they knew exactly what was under it before approaching the plumbing. I was also very impressed with their design expertise. The floor plan that John brought forward was great, and the counter top element he designed looks like something right out of design magazine. On top of all that, it was not very expensive. They were kept communication open the entire time, and they did exactly what they said they would do. We were out of town for part of the process and they emailed photos to us so we never felt like we were missing any information necessary in order to make decisions. They followed through on everything they said they would do. Since we already had them on site we didn't want to lose them so we got them to go ahead and do our bathroom too, which turned out beautifully. I really like the tile. - Nov 30, 2009 in Tucson, AZ

    Satisfied with the process and most importantly, the outcome! It's my experience that Assurance is a great company with good people who take pride in their work. - Oct 07, 2009 in Tucson, AZ

    I was really satisfied with the workers. They came on time and a few of them brought their sons to teach as they did the work, I thought that was really good. I really appreciate the interest that was taken to make sure that we were satisfied and happy. We were really pleased. - Sep 30, 2009 in Tucson, AZ

    I was very pleased with their ability to solve problems. - Sep 30, 2009 in Vail, AZ

    We were really impressed with how clean they kept things. - Sep 30, 2009 in Mammoth, AZ

    Area Of Satisfaction
  • Overall we were highly satisfied with Assurance Builders and would recommend them to family and friends. - Jan 25, 2010 in Tucson, AZ

    I would highly recommend Assurance Builders for any remodeling job. They are honest, professional and personable in dealing with customers. - Jan 25, 2010 in Tucson, AZ

    If anyone needs a reference we would be more than happy to speak with them directly. We have worked with other contractors in the past and we are enthused to have found such fine skilled people that do good work. We have high standards, we don't like any rebelling and we expect things to be kept very clean, and Assurance did not let us down. - Nov 30, 2009 in Tucson, AZ

    I WOULD RECOMMENT WHOLEHEARTEDLY ASSURANCE BUILDERS TO EVERYONE. VERY PROFESSIONAL AND EXCELLENT WORK. - Oct 16, 2009 in Tucson, AZ

    We are big fans and we we will definitely use them again if we need any more work done. - Sep 30, 2009 in Mammoth, AZ

    Additional Comment
  • Brad Hoffman. A craftsman and gentleman ! - Jan 14, 2010 in Tucson, AZ

    John and Brad were great - Jan 13, 2010 in Tucson, AZ

    The crew that came down to work, there were three of them, they were great, and John Jr., he kept us very informed. - Jan 12, 2010 in Nogalas, AZ

    John and the other individual from Assurance were both very helpful. - Sep 30, 2009 in Tucson, AZ

    Everybody was very good. I could tell that they took great pride in their work. - Sep 30, 2009 in Tucson, AZ

    They were all very, very good. - Sep 30, 2009 in Mammoth, AZ

    Recognize Excellence
  • I do not think they fell short at all. - Jan 14, 2010 in Tucson, AZ

    Area For Improvement
  • Very good! - Jan 12, 2010 in Nogalas, AZ

    Clean & Safe
  • In fact, they avoided a whole lot of problems by being on the scene and managing effectively. - Nov 30, 2009 in Tucson, AZ

    Problem Resolution