- Member Report:
- 68 Responses
- Response Rate:
- 91.9%
- Dates:
- 07/26/2007 - 04/30/2010
In this report, Aspen Basement Company has published all ratings for the following selected questions that were provided by customers surveyed since July 2007. Since then, 68 out of 74 customers responded to a GuildQuality satisfaction survey, with the most recent response in May 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Professional & Organized
Chris B is incredibly organized, very detailed and easy to work with - Apr 28, 2010 in Aurora, CO
This company runs like a well oiled machine. - Jan 08, 2010 in Highlands Ranch, CO
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Area For Improvement
we were pleased wih everything - Apr 28, 2010 in Aurora, CO
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Area Of Satisfaction
I was most satisfied with their timing. I was impressed they stayed right on schedule with a project this size. - Jan 11, 2010 in Highlands Ranch, CO
While it was wonderful that they communicated well, finished early, and stayed on budget, ultimately the most satisfying part of this was the quality of the finished product, which we feel is outstanding. - Sep 07, 2009 in Highlands Ranch, CO
They exceeded my expectations on quality, and time line and communication. - May 22, 2009 in Highlands Ranch, CO
Finished project is beautiful and functional - Dec 08, 2008 in Highlands Ranch, CO
I just think they did an absolute great job. They kept in touch and let me know what was going on. I felt like they cared about making sure it was done right. They were very responsive. As soon as I sent an email or if I made a phone call, something was taken care of. The basement turned out wonderful. The people they recommended for flooring and granite were great so the people I had to work with were excellent. - Sep 23, 2008 in Parker, CO
Overall the process and experience was very well orchestrated. Team was very proactive and helped build a design that exceeded our initial thoughts. - Apr 07, 2008 in Highlands Ranch, CO
They were very professional and kept the project on time. This is the second time we have worked with them. - Jan 09, 2008 in Highlands Ranch, CO
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Additional Comment
Thanks to Chris, Bryant and Chris and Aspen Basement. My dream basement is now a reality. I hope you all know how much I appreciate all that you did to make this happen. I promise that we are still going to have a monster party and you guys will be on top of the VIP list. Thanks you so much! - Jan 08, 2010 in Highlands Ranch, CO
I would invite Aspen Basement Company back to our home for any future project, at any time, without hesitation. - Sep 07, 2009 in Highlands Ranch, CO
We were very pleased with them and they will be having more customers from our neighborhood. - Jun 18, 2009 in Lakewood, CO
Great company to work with. - Jun 15, 2009 in Highlands Ranch, CO
We love the way our basement came out! Everyone that has seen it, loves it. We would definitely recommend Aspen Basement to friends. - Dec 01, 2008 in Highlands Ranch, CO
They went above and beyond, it was a great experience. - Nov 21, 2008 in Aurora, CO
They did a great job! They are all professional and we love it! We will probably move our master bedroom down into the basement now! - Nov 06, 2008 in Highlands Ranch, CO
Great job, we are very happy with the basement and wouldn't hesitate to recommend Aspen to our friends and neighbors. John & Renee - Jan 03, 2008 in Highlands Ranch, CO
We could not be happier with the finshed basement. We love how everything turned out and ABC was great at resolving any issues in a timely manner. Everything was done on time and each trade did a great job. Overall we are thrilled and would be happy to recommend ABC to everyone. - Nov 25, 2007 in Castle Rock, CO
Overall, we are very happy with our basement. It is beautiful and all our friends loved it. - Nov 23, 2007 in Castle Rock, CO
Our experience was very positive and smooth. It was great. - Sep 20, 2007 in Highlands Ranch, CO
The overall experience with Aspen Basement was great! Communication was good and the problems that did come up was approached in a professional manner. The quality of work met our expections and we are really pleased with the results. - Aug 04, 2007 in Lone Tree, CO
The overall experience was great with only a few minor snags which Chris immediately addressed. I obtained bids from five different companies to finish our basement and I am very pleased we picked Aspen Basement Company. Aspen Basement Company presented the right combination of price, build quality and customer service. All of that being said, the real difference maker in the entire experience was Chris' desire to get things right. - Aug 04, 2007 in Highlands Ranch, CO
We were very, very pleased with everything. - Jul 27, 2007 in Highlands Ranch, CO
We are very happy with the quality and workmanship in our basement. We feel this project added more value to our home than the average basement finishing because of the quality workmanship. We would definitely recommend Aspen Basement Company to our friends. - Jul 26, 2007 in Highlands Ranch, CO
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Schedule
They beat the schedule and had us up and running 10 days early so we could be ready for football season opening day. - Jan 08, 2010 in Highlands Ranch, CO
They were three weeks ahead of schedule! It was great! - Nov 06, 2008 in Highlands Ranch, CO
They actually came 3 weeks early. - Jul 27, 2007 in Denver, CO
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Construction Quality
I am amazed at every feature of our basement. We wanted alot of speciail featrues and they exceeded all of our expectations. - Jan 08, 2010 in Highlands Ranch, CO
They were excellent! It looked better than I imagined! - Aug 13, 2007 in Highlands Ranch, CO
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Employees & Subcontractors
Try and find better. Good Luck! - Jan 08, 2010 in Highlands Ranch, CO
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Recognize Excellence
They were all excellent! - Sep 17, 2009 in Aurora, CO
Everyone was great! - Sep 22, 2007 in Highlands Ranch, CO
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Current Referrals
I would highly reccommend their services. - Sep 20, 2007 in Highlands Ranch, CO
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Clean & Safe
We were very impressed with how clean the job site was. - Jul 27, 2007 in Denver, CO
