Ashton Woods Homes (Atlanta)
3820 Mansell Rd, Ste 300Alpharetta, GA 30022(770) 642-6123

For over 20 years, Ashton Woods has been known for designing versatile, energy-efficient homes close to jobs, shopping and transportation corridors. Ashton Woods effectively balances healthy-home features with energy efficiency in their Power House Green homes – which can save homeowners as much as 45% per year on utility bills. (more)


Customer Feedback Summary

Of 2,124 customers surveyed, 1,466 responded (69%)

Map of Recent Work

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Comments


  • comment
    Area Of Satisfaction
    Smyrna, GA
    Nov 03, 2011

    Jennifer and Cliff were true professionals. They were welcoming, communicative, and committed. Their knowledge, confidence, and responsiveness put us at ease, making our experience a lot less stressful. High fives for such and accomplishment, we commend Jennifer and Cliff for all they do.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Johns Creek, GA
    Oct 25, 2011

    Everything was done on time. I also got prompt reply's from Ashton Woods homes.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Cumming, GA
    Oct 19, 2011

    The customer service as well as the ability to work with me, they are very accommodating

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Alpharetta, GA
    Oct 19, 2011

    I was most satisfied with working with the construction manager. Sean, the person I interacted with most, was nice a person to work with. He took care of whatever requests I had and he was very helpful in addressing any concerns I had. His manager were also really good about responding to my requests.

    Did you find this helpful? Yes
  • comment
    Improvement Suggestion
    Cumming, GA
    Oct 18, 2011

    I was satisfied with my overall experience.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Cumming, GA
    Oct 18, 2011

    The warranty process has been really good. Steve has done a really nice job. Our overall experience has been good. They provide value in their homes. Their homes are very affordable.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Cumming, GA
    Oct 18, 2011

    Beautiful home in lovely community.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Woodstock, GA
    Oct 18, 2011

    I would definitely go out of my way to purchase another Aston Woods home.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Woodstock, GA
    Oct 18, 2011

    The sales person and move-in engineer were outstanding. Very personal, would follow up and ask what they could do, etc. Even after closing, the engineer, Bill Stimel (sp?) was extremely nice, comprehensive and attentive to the time of appointments. This gave the whole experience a very personal touch.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Atlanta, GA
    Oct 15, 2011

    I was happy with the condition of the home. They went over every detail, and answered all of my questions. I liked all the people we worked with at Ashton Woods Homes. They were courteous, kind, and professional.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Cumming, GA
    Oct 15, 2011

    I was most satisfied by the building quality and the customer response. I really felt like the associates were prioritizing my needs. They made me feel like my house was the only one they were building. We are first-time home buyers. We had heard nightmare stories about buying a home, but we experienced nothing like that. The building and buying experience were very convenient and well informed. We were very satisfied.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Smyrna, GA
    Oct 15, 2011

    Ashton Woods Homes were perfect. It was a great experience.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Woodstock, GA
    Oct 12, 2011

    I really appreciated the constant feedback from Heather and Scott, and later Lori (I think her name was). Everytime I popped in they knew me by name, addressed my concerns, made me feel more confident and were very honest.

    Did you find this helpful? Yes

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2011
GuildQuality Master Award Winner
Guildmaster Award Winner
2013

Types of Work

  • New home (941)
  • Custom home (561)
  • Home for sale (561)

Recent Activity

  • 10/29/14 Ashton Woods Homes (Atlanta) received feedback from a customer in Alpharetta, GA.
  • 10/29/14 Ashton Woods Homes (Atlanta) received feedback from a customer in Alpharetta, GA.
  • 10/28/14 Ashton Woods Homes (Atlanta) received feedback from a customer in Cumming, GA.
  • 10/25/14 Ashton Woods Homes (Atlanta) received feedback from a customer in Dunwoody, GA.
  • 10/25/14 Ashton Woods Homes (Atlanta) received feedback from a customer in Woodstock, GA.

More about Ashton Woods Homes (Atlanta)

As a GuildQuality Guildmember, Ashton Woods Homes (Atlanta) relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Ashton Woods Homes (Atlanta) in Cumming, GA; Woodstock, GA; Atlanta, GA; Alpharetta, GA; Smyrna, GA; Sandy Springs, GA; Johns Creek, GA; Brookhaven, GA; Marietta, GA; Suwanee, GA; and 10 other cities in Georgia..

In this report, Ashton Woods Homes (Atlanta) has published a summary of the customer feedback they've received since they joined GuildQuality in December 2011. In that time, 1,466 out of 2,124 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2014.