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Eberle Remodeling was founded in Sacramento, CA in 1985. In 1992 the company incorporated. Now in their 27th year in business, residential remodeling is the sole focus. Eberle Remodeling is known as the premier residential remodeling firm in the Sacramento area. The company has won 49 NARI CotY awards in design and construction categories on the local, regional, & national levels, as well as winning various other industry awards. Aside from creating award-winning projects, stellar customer satisfaction ratings provide further testament to Eberle Remodeling's commitment to providing their clients with the best value for their remodeling dollars.
Roughly 15 years ago, the company became exclusively a Design-Build firm. Eberle Remodeling is a full-service remodeling company and primarily specializes in the design & remodeling of kitchens, baths, room additions, and whole house remodels.
Recent projects included a NARI local, award-winning kitchen remodel in the $40,000 - $80,000 category. Also recently completed is another award-winning project in the Residential Interior, under $100,000 category. In addition, a + $500,000 whole house remodel was just completed. This project consisted of a kitchen remodel, a family room addition, dining room addition, bathroom remodeling, as well as flooring throughout.
Typically, Eberle Remodeling runs 5-10 projects at a time, of all sizes, both large & small, & everything in between.
Kent Eberle performs the design, estimating and sales functions for the company, thereby holding overhead costs down. A controller / office manager handles the office functions, while a production manager and numerous multi-faceted remodeling specialists (all long-term employees) handle the various remodeling tasks, including demolition, foundation, framing, masonry, window & door installations, finish carpentry, electrical & appliance installations, minor HVAC work, & sometimes drywall, & painting. They also employ long-term subcontractors primarily per installation of the finishes, such as cabinets, countertops and flooring.
Many years ago, Kent was trained as a physical education teacher and looks at the remodeling process as an educational process. The more informed the Eberle Remodeling client is, the greater the success of the project. Consequently, Eberle Remodeling goes to great lengths to ensure that their clients are educated, not only about the products, but also about the process. Creating realistic expectations also goes a long way toward ensuring the success of a project.
Eberle Remodeling has created satisfied clients by focusing on the details. The devil is in the details and Eberle Remodeling tries to keep the devil away by focusing on the extensive communication of the details and by thoroughly educating the client. In addition, they always strive to do what we say we are going to do....in a word, they have "integrity". Our Guild Quality ratings also reveal a 99.25% trust rating from our past clients who responded to the surveys. Trust is what remodeling is all about. If you don't trust the folks you have working for you, it's not going to be a good process.
Eberle Remodeling works primarily in the greater Sacramento area and they try to stay within 30 - 40 miles, or so, of their office. Their client base comes from all types of professions, with referrals & repeat business making up the bulk of their projects.
Most folks have a very good idea of what they want & what they like. Eberle Remodeling's focus is to act as a guide for their clients, to bring out the best in what their client wants and improve on their vision. Their goal is to have everything decided & dialed in with respect to the design, the product and the entire scope of the work, before they begin construction. Making decisions on the fly can make for a stressful and drawn out remodel process. Doing the details up front, prior to construction, is absolutely the best way to minimize problems once construction starts.
Eberle Remodeling prefers to do fixed-price contracts, although on occasion they'll do a time and material (T&M) contract. Fixed price contracts allow for dialing in as many of the details & costs in advance of construction. Although, a T&M contract is especially effective when they have a client who can't make up their mind or changes their mind daily. It's extremely difficult to schedule on projects like this, so it takes more patience from both parties.
Eberle Remodeling uses computers and cell phones. They have a large HD TV in their conference room to display CAD drawings in 3-D. It's extremely effective and impresses clients with the "vision" for their projects. They use e-mail to communicate and update their clients, even if it's just checking in or confirming decisions that might have just been made recently.
Eberle Remodeling has in-house safety training meetings and views educational training tapes on a bi-weekly basis. They also discuss client interactions, clean up, building code requirements, and methods of ensuring quality
They motivate their employees by patting them on the back when a job is well done, through continuing education, by allowing them to take the time to do quality, award-winning work and by compensating them fairly (equitable wages, health care contributions, 401(k), gas / vehicle allowance).
Truthfully, about 30 years ago after college, Kent needed a job. However, after working in the trades for several years, he found that he enjoyed being outside and working with his hands, designing in the field, and figuring things out. Owning a full service remodeling business is a lot of hard work, it's not for someone who wants to just put in their time and collect a check. There are so many hats to wear and there's so much to learn in every aspect of the business. There's never a dull moment or a want for something to do. Doing Design-Build allows for a creative outlet. It demands even more creativity to design to a budget. This is definitely a challenge on every project.
Kent makes it a priority to work out at least 3 times per week. It definitely improves his mental outlook.
Clients should enter the construction process with an open mind. They should be aware that there will be disruptions and that there will still be decisions to make once walls are opened up and discover what's within them.
Eberle Remodeling primarily tries to stay in contact with their past clients with a company E-newsletter and post cards featuring our award-winning projects. They also advertise monthly in local, magazines, as well as in geographic area specific newspapers where they typically work. They typically do one home show a year - sometimes more. They give wine to past clients at the end of each year. It's made by a company in Paso Robles, California, and it just happens to have the same name - Eberle.
There are constant challenges in owning a remodeling business - whether it be health care, worker's compensation, or many of the other current economic conditions. Their goal is to be proactive, but at the same time keep it going with business as usual. They have tried & true systems that serve our clients very well. They won't cut corners, even in a very competitive market. When the owner's name is on the business - you really care about how people are treated. They constantly strive to do a better job, even though we have a long history & proven track record of providing high-quality remodeling experiences for our clients.
Keeping employees busy with a steady flow of work is probably the most difficult task that Eberle Remodeling (and most any remodeling company) is continually faced with. However, this can change rapidly and typically does.
For several reasons, they don't work with architects. Their Design-Build process starts with the discussion of a budget - and not necessarily the client's stated budget, but a realistic target budget that is generally determined in advance where possible. Architects may not be well-versed in costs, and as a result, what's designed sometimes doesn't get built. Eberle Remodeling's number one interest is to have the smoothest remodel process that they can have. The more hands that are in the pie, the less opportunity there is to have a successful project. By guiding clients through the design, product selection, and construction phases of their project, they are in a much better position to create a happy, satisfied client.
To continue to provide our valued clients - past, present & future - with the best remodeling experience & most value for their dollar for many years to come.
The company's success has been due in large to doing the details, communication, education, a lot of hard work, and integrity. In addition, having dedicated, hard-working, long-term, employees makes it much easier to maintain consistency and quality. Much of their success can be attributed to their talented & dedicated staff.
