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37395 Martin St
Rehoboth Beach , DE 19971
Founded in Rehoboth Beach, Delaware in 1986, Boardwalk Builders has earned a reputation for excellence and is recognized as one of the premier remodelers and custom home builders along the Delaware Shore. President Patty McDaniel became the sole owner of the company in 1995, and under her direction the company has grown considerably, due largely in part to her dedication to the highest-quality service, standards and workmanship. As a result of McDaniel's commitment to total quality management practices and processes, Boardwalk Builders was awarded the 2004 National Housing Quality Silver Award for Excellence in Remodeling.
Boardwalk Builders mainly focuses on residential remodeling, but also builds custom homes primarily located in coastal communities. Its office is located in Rehoboth Beach, Delaware, which provides a central location for jobs located along the state's coast from Broadkill Beach to Fenwick Island. The company's expertise includes custom kitchen and bath renovations, Pella window and door installations, home additions and one-of-a-kind custom homes. Every member of the Boardwalk team is highly skilled and trained in state-of-the-art building practices that address and overcome the numerous challenges and issues associated with building along the coast, including complex environmental and planning regulations, changing building codes and demanding climate conditions.
Recent projects include: cottage remodel with rear-yard 2-story addition, plus all new windows, siding, kitchens and baths; new divided light windows, with new wood shingle siding for an older traditional-style home; new kitchen and bath in an ocean front condominium; second story deck and porch addition; and a new custom oceanfront home on pilings.
Averages 7 to 10 ongoing projects, typically completing 40 to 60 projects a year, in addition to home service and maintenance work. Boardwalk Builders has a full-time staff of 21, and is able to self-perform a significant amount of the workload.
16 field employees that are organized into 5 teams. Each team has a lead carpenter responsible for the day-to-day management of the project. The carpentry teams are led in turn by a production management team, including 2 production managers, an estimator and a contract administrator. President Patty McDaniel oversees the company and new business development. The majority of our clients are business owners, professionals, or are in top management for large corporations.
Boardwalk Builders primarily builds along the Delaware coast, with a significant amount of work conducted in the town of Rehoboth Beach. Regardless of the project size, Boardwalk Builders' clients have an appreciation for high-quality work and know they can trust the company to coordinate the entire building/remodeling process.
Boardwalk Builders operates under the premise of listening and understanding. Before any work begins, the company talks in depth with its clients to ensure the project goals are fully understood. Boardwalk Builders' clients recognize that the company takes the time to listen to their ideas. They know that with Boardwalk Builders their house is being cared for by a professional builder that they can trust implicitly to handle the technical, operational and financial aspects of the project. Above all else, the company truly values and respects the working relationship with its clients.
Additionally, many of the company's projects are second homes. Boardwalk Builders keeps these clients updated regularly on the home's progression by sending weekly status e-mails.
We use a fixed price contract for most projects. A typical contract spells out the scope of work, payment schedule, start dates and duration of project as well as warranty coverage.
A majority of the business comes from repeat business and referrals. As a means to increase visibility, the company uses its job trailers as moveable billboards. The trailers are decorated with full-color graphic signage, prominently displaying the company's logo. The trailers make the company's jobsites easy to find and increase awareness among potential new customers. Boardwalk Builders also keeps its website updated with images and information on its projects.
As a graduate of the Massachusetts Institute of Technology, School of Architecture and Planning, Boardwalk President Patty McDaniel values applied education and takes excellence and education very seriously, believing you can't have one without the other. Therefore, Boardwalk Builders' core staff of 16 craftsmen have specialized training in all aspects of residential construction and remodeling. The staff attends trade conferences for on-going education on new building methods and the latest materials, but the staff's principal training happens on-the-job and at monthly company meetings.
Boardwalk Builders is fortunate to have customers that seek it out based on its pristine reputation for excellence and quality craftsmanship. The company has cultivated a group of loyal discerning employees and customers in an atmosphere of reciprocal appreciation and gratitude. Employee support includes the meat-and-potatoes employer offerings, as well as these considerations: flex time, tool purchase support, respect, praise, challenge, training and recognition. Boardwalk Builders' team members clearly like what they do, and it shows in their work and the company's client satisfaction.
Patty McDaniel keeps herself focused by participating in a remodeling peer group organized by Remodelers Advantage. The group of 14 remodelers from across the country shares ideas and holds each other accountable for improving business operations and keeping a healthy work/life balance.
Ideally a client can set aside some time to make decisions early in the process because this streamlines the flow of the work.
Despite economic fluctuations in other parts of the country, the local building market continues to experience unprecedented growth. Real estate continues a trend of rapid escalation in value, which drives growth in the remodeling market. Clients' expectations rise in proportion to real estate values, increasing the pressure on remodelers to deliver professional levels of talent, service and attention. At the same time, increases in insurance costs and other expenses are driving up overhead. We believe that these factors together mandate a larger, more organized company that can deliver professionalism for a fair price with reasonable profits.
In 2002, Patty McDaniel achieved her Certified Graduate Remodelor designation from the NAHB Remodelors Council, which insures standards for professionalism, experience and commitment to quality. She is an experienced speaker and panel moderator at professional conferences, and also writes articles for several industry trade magazines.