Member Report:
24 Responses
Response Rate:
85.7%
Dates:
08/06/2008 - 11/27/2009

In this report, Washtenaw Woodwrights has published all ratings for the following selected questions that were provided by customers surveyed since August 2008. Since then, 24 out of 28 customers responded to a GuildQuality satisfaction survey, with the most recent response in December 2009.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 95.8%
    Budget
  • 100%
    Clean & Safe
  • 91.7%
    Communication
  • 95.8%
    Construction Quality
  • 87.5%
    Design Center & Selections
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Innovation
  • 95.8%
    Overall Experience
  • 91.3%
    PM Communication
  • 95.8%
    Problem Resolution
  • 100%
    Professional & Organized
  • 95.2%
    Punchlist
  • 87.5%
    Schedule
  • 95.8%
    Trust
  • 95.8%
    Value

Customer comments selected by the member for inclusion in this report

  • Bruce, Katie and Garrett all provided exceptional customer service despite the fact the planning process was lengthy and I was indecisive about moving forward with the project when the market crashed. - Jul 02, 2009 in Ann Arbor, MI

    Every member that I've interacted with has been superb. - Aug 25, 2008 in Ann Arbor, MI

    Tanya was fabulous to work with and addressed any concerns or questions immediately. - Aug 20, 2008 in Ann Arbor, MI

    Recognize Excellence

  • They listened to my goals for my remodeling project and did not try to sell me anything beyond that. - Jul 02, 2009 in Ann Arbor, MI

    Our kitchen designer had excellent and innovative ideas. We really like the extra light provided by the sun pipes. Compared to stories we have heard about other kitchen designers, the actual construction time (2 months) was reasonable. - Feb 16, 2009 in Ann Arbor, MI

    They've done alot of work for us and it's all been outstanding. We have a porch that they redid and it is gorgeous. I'm also extremely satisfied that if there is a problem with something that they've done, they stand by their work. - Sep 09, 2008 in Ann Arbor, MI

    They're extremely knowledgeable about the kind of work they undertake. If there is any question that they can't do it, they'll recommend someone who can. They do an extremely good job. - Aug 25, 2008 in Ann Arbor, MI

    It was a stress-free renovation and I am very pleased with the final product. - Aug 20, 2008 in Ann Arbor, MI

    I was satisfied with the overall product. They did a good job and did what I wanted. - Aug 19, 2008 in Saline, MI

    The staff on the building site were very courteous. - Aug 16, 2008 in Ann Arbor, MI

    Area Of Satisfaction

  • The design and ultimate look of the kitchen is spectacular. It's the reality of what we dreamed. - Feb 16, 2009 in Ann Arbor, MI

    WW has my business forever! - Sep 11, 2008 in Ann Arbor, MI

    Additional Comment

  • None, I would hire them for any job on my house. - Aug 25, 2008 in Ann Arbor, MI

    Area For Improvement

  • We used reclaimed wood, we saved money and felt economical and green. - Aug 23, 2008 in Ann Arbor, MI

    Innovation

  • I wasn't sure what to expect, since this was a quite small job in comparison to much of what WW does. But I was treated very well, with every bit as much attention and responsiveness as if I were a 100K customer. - Aug 19, 2008 in Ann Arbor, MI

    Overall Experience