I haven't had any problems.
Great company......most important they can think outside the box.
Their people were very pleasant and professional and always wanted to make sure I was happy with their work.
For some of the work done, they were very competitive with other estimates. For some work, namely painting, the cost was above average. However, the service, care and attention to detail is above average as well.
Mid-project we had some communication issues because there were too many people involved in project planning rather than one specific person in charge of our project. However, as soon as we voiced our concern, it was addressed and resolved to our satisfaction. The remainder of the job was well communicated and a true pleasure.
The personal client care they provide is unlike any construction/home service I have worked with. This is the main reason we hired them - they are reliable and willingly to work with you on any detail no matter how small.
I found them on the internet when researching "green contractors"
Occasional delays (they were pretty minor). Occasional miscommunciation about pricing (that was also pretty minor).
Excellent customer service, quality of work and responsiveness. Excellent communication.
We've used them for a number of projects.
They had great communication.
They kept cost reasonable.
I heard about them from friends.
The quality of workmanship is excellent.
I was most satisfied with the professionalism of the workers.
Nothing that I can think of, they were great.
Communication and the work completed by the installers.
Communication, general quality of the work, and timeliness.
My daughter used them.
As a GuildQuality Guildmember, Thomas Buckborough and Associates relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Thomas Buckborough and Associates in Natick, MA; Concord, MA; Sherborn, MA; Sudbury, MA; Acton, MA; Newton, MA; Lexington, MA; Belmont, MA; Needham, MA; Carlisle, MA; and 13 other cities in Massachusetts..
In this report, Thomas Buckborough and Associates has published a summary of the customer feedback they've received since they joined GuildQuality in February 2006. In that time, 48 out of 62 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2013.