GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Design build remodel (57)
Kitchen remodel (14)
Bathroom remodel (9)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
I haven't had any problems.
Great company......most important they can think outside the box.
Their people were very pleasant and professional and always wanted to make sure I was happy with their work.
For some of the work done, they were very competitive with other estimates. For some work, namely painting, the cost was above average. However, the service, care and attention to detail is above average as well.
Mid-project we had some communication issues because there were too many people involved in project planning rather than one specific person in charge of our project. However, as soon as we voiced our concern, it was addressed and resolved to our satisfaction. The remainder of the job was well communicated and a true pleasure.
The personal client care they provide is unlike any construction/home service I have worked with. This is the main reason we hired them - they are reliable and willingly to work with you on any detail no matter how small.
I found them on the internet when researching "green contractors"
Occasional delays (they were pretty minor). Occasional miscommunciation about pricing (that was also pretty minor).
Excellent customer service, quality of work and responsiveness. Excellent communication.
As a GuildQuality Guildmember, Thomas Buckborough and Associates relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Thomas Buckborough and Associates in Natick, MA; Concord, MA; Sherborn, MA; Sudbury, MA; Acton, MA; Newton, MA; Lexington, MA; Belmont, MA; Needham, MA; Carlisle, MA; and 13 other cities in Massachusetts.
In this report, Thomas Buckborough and Associates has published a summary of the customer feedback they've received since they joined GuildQuality in February 2006. In that time, 48 out of 62 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2013.
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