Made in America since 1975 - As the largest solar manufacturer on U.S. soil, SolarWorld is uniquely recognized as America’s solar leader. While other companies look overseas to lower costs, SolarWorld methodically and meticulously carries out the manufacturing process on U.S. soil—from sourcing and manufacturing to assembling and hiring. What made in America means to us - A commitment to quality - We source only the highest-quality components and materials, including tempered glass, aluminum frames and back sheets, from reputable and proven American suppliers. Manufacturing excellence - We don’t trust any part of the solar manufacturing process to anyone else. We strictly control the creation of every SolarWorld solar system from beginning to end. We manufacture and produce every cell and assemble every panel in our state-of-the-art facility in Hillsboro, Oregon. Exceeding the highest standards - Because of this commitment to excellence, our solar panels—and our operations--consistently meet or exceed the most stringent performance, environmental and employment standards. Creating American jobs - Not only do we employ hundreds of Americans at our facilities in Oregon and California, but SolarWorld helps stimulate the U.S. economy by sourcing domestically whenever possible as well. This creates even more American jobs and supports American businesses
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
They did a great job installing the hardware and on time. They were very helpful at all times. However, one optimizer was bad. I know they are busy and are in the business of making money and troubleshooting a problem can take a long time but the problem needs to be resolved a lot sooner. Showed up to the site to troubleshoot with no help, took 10 months. I did a lot of research and troubleshooting my self to help out. That took a lot of my time. Despite everything it took to solve the optimizer one thing can be said. They made sure the problem was fixed for me. Even though it was frustrating for them they were positive. Communication about the problem was good and we worked together to get the problem solved. They never left me hanging. Great customer service.
We chose them because of the bid that they gave and the style of mounting that they were going to do, and an overall good feeling with the company.
My work has taken us to be in New York for most of the past four years, the time when we engaged MSS to install, make operational, and then coordinate with DTE and the Solar Currents Program. MSS was able to achieve this despite the fact that 90+% of the time we were not here. I consider that a real accomplishment.
All of the MSS staff we interacted with performed superbly.
I am most satisfied with the overall installation and the quality of the finished product.
As a GuildQuality Guildmember, SolarWorld relies on our customer surveying to help them deliver an exceptional customer experience.
In this report, SolarWorld has published a summary of the customer feedback they've received since they joined GuildQuality in July 2012. In that time, 2,550 out of 3,777 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2015.
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