Shone Freeman started S.R. Freeman in 1992 in response to a need by general contractors and spec home builders for a company that could handle complex architectural designs, deliver a higher level of quality, and offer more complete management and customer services for their high-end custom home projects in the Silicon Valley and the San Francisco Bay Area Peninsula. S.R. Freeman has since distinguished itself as one of the finest framing outfits in the area. It has enjoyed steady growth since its inception due to strong, ongoing, collaborative relationships with its clients, for whom, S.R. Freeman is always their first choice. Read more
Affiliations
GuildQuality
Build It Green
Greater Sacramento Valley Chapter of NARI
S R Freeman has provided us with exceptionally qualified manpower, service, and management. They have helped make our project a success, both in terms of budget and schedule. They have shown their capability in handling a challenging and complex project with professionalism.
Jim's knowledge of the project was great.
The ease of working with the team
Keep up the good work!
SR Freeman is highly professional. They are always interested in providing the best service and product.
I was satisfied with the planning and the on-site process.
Identification of design issues prior to them causing delays.
The onsite staff. They are cooperative, dedicated, and have a "can do" attitude.
I was looking for organizational ability.
S.R. Freeman did a good job. They kept their word about taking care of the details with my custom home and overall did a great quality job on my project.
The performance framing expertise was exquisite.
I was most satisfied with the overall quality of the product.
They do quality work and the fact that they continue to stay in business speaks for their quality work.
They did our framing, and they've also done our trim work. I was satisfied in both areas.
It was a team effort that made the choice. Speaking for myself, the pricing and the communication with contractors and SR Freeman were the most important factors. We've worked with them in the past, and their quality of work is good. We decided they were the better contractor to go with.
The framing. The foreman on site had a can do attiude.
Quality of work.
The field staff was extremely knowledgable and helpfull. Very easy to coordinate with other subcontractors.
workmanship and quality of product
The overall experience was very good. The project was completed in a timely fashion with extra attention to detail and craftmanship. A lot of engineering details were unique to this job and some challenging, but Jim made it all happen !
outstanding job on everything - thanks a lot!
I was very pleased with the forman's managment of the job and its changing conditions.
We selected them based on working relationship and the understanding they could handle the scope and communicate issues accordingly through a remodel project.
Any and all problems were brought to my attention and resolved in a timely and profession way.
Excellent, Jorge has been in-valuable with e-mail and calls with anything and everything from structural to finish on the site.Ryan has in quick response to changes and being flexible.Aaron on his CAD work back and forth from steel to stairs
We have piled on changes and they have kept up
SR Freeman has the knowledge and professionalism to handle the complex requirements of high end building. Our business relies on quality subcontractors preforming at the highest level. SR Freeman has done multiple projects with our firm and will continue to do so for a long time to come.
The communication between the project manager and the forman on site really hepled keep the project moving.
I was most satisfied by the quality of workmanship and the amount of effort the workmen displayed. They were knowledgeable.
I was most satisfied by the detailed information they gave with their estimate. I didn't know S. R. Freeman before we met with them. The detailed breakdown and scope of work provided was key.
As a GuildQuality Guildmember, S.R. Freeman, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of S.R. Freeman, Inc. in Palo Alto, CA; San Jose, CA; Woodside, CA; San Francisco, CA; Los Gatos, CA; Atherton, CA; Los Altos, CA; Los Altos Hills, CA; Portola Valley, CA; Menlo Park, CA; and 18 other cities in California.
In this report, S.R. Freeman, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in February 2010. In that time, 62 out of 105 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2013.
S.R. Freeman, Inc. received feedback from a customer in Hillsborough, CA.
S.R. Freeman, Inc. received feedback from a customer in Menlo Park, CA.
S.R. Freeman, Inc. received feedback from a customer in Tiburon, CA.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.
Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.
