The price, the quality, and the installation were great for the money. It was unbelievable.
Member Profile
Our 10,000 sq. foot showroom, the largest in LA county, houses more than 200 exterior and interior doors, over 75 windows and patio doors from over 20 manufacturers, fire mantels, locksets, various types and styles of moulding, stair parts, etc. Because of our huge selection, Door and Window Plus customers have the opportunity to select products that best fit their needs, wants, and budget. Read more
Affiliations
GuildQuality
Better Business Bureau
EPA Lead-Safe Certified Firm
Certified Milgard Dealer
Customer Feedback Summary
Published Comments
Kelvin introduced us to a window brand that we have never heard of before. We ultimately picked this brand due to their reputation and style.
The installers were very good, so the installation was the area in which I was the most satisfied.
Agustin the sales rep is really good. I liked his honesty. He took his time to explain everything. I would highly recommend him.
I would recommend them to anyone. I would just like to recommend that they let the customer know when there are rebates coming out.
Bryan Vert of Doors-and Window was outstanding. He knew the subject of windows and it was easy to agree on Milgard windows.Frank Martinez's installation crew consisting of Miguel Blanco, and Peter Moran really knew the business of window installation.The final end product was a 10 or A+ depending on your rating scaleMilgard windows is really a high quality product.
The whole team did a good job!
I called Kelvin to address a problem and he had a crew come out to fix right away. Very good company that stands behind their products and service!!
The installation crew was great.
Communication. Prior to the estimate and installation. The time and dates were all kept. I was impressed with their promptness.
A crew of 7 showed up early and began working right away. They knew exactly what they were doing, worked well together and worked efficiently (they even brought their own lunch, so smart!). I was impressed they could get the 22 windows installed in a day and a half!
Sean Yong was knowledge. I would like to recognize him.
Pleasant sales support and quality workmanship
Frank Zhou and the entire team who installed both our front door and back patio door.
price and selection. Found door we liked right away. Schedule to install door was customer friendly.
They were on time, and useful during the job.
I was most satisfied with the quality, the workmanship and the installers.
Door and Window Plus did a good job.
Other than Brian, I don't know anybody. I did meet some of the installers but I don't know their names.
I don't know anyone right now, but I'm sure I'll have them do the rest of the windows in duplex I had them work on this time.
I thought they were easy to do business with, and they were prompt in ordering and in completing the work.
They have set their very own bar high and I think that they meet or exceed what they say they will do. They are good at communication, follow through, and clean up. I have been very pleased with them and so have the other people I have recommended.
I have been most satisfied with their communication, promptness, and their clean up.The people that came to work on the project were very nice people.
I have already recommended them to others.
Willie Tam
The salesman, Willie, is very responsive and helpful. The good quality on the installation.
I would recognize Frank and Jeff for exceptional service.
I was most satisfied by their attitude toward pricing and their suggestions
I would recognize Sean Yong for exceptional service.
The installation was done correctly and on time. There were no problems.
Guildmember since 2011
As a GuildQuality Guildmember, Door and Window Plus relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Door and Window Plus in Los Angeles, CA; West Covina, CA; Pasadena, CA; Pomona, CA; Diamond Bar, CA; San Gabriel, CA; Montebello, CA; Arcadia, CA; Alhambra, CA; Pico Rivera, CA; and 37 other cities in California.
In this report, Door and Window Plus has published a summary of the customer feedback they've received since they joined GuildQuality in December 2011. In that time, 38 out of 67 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
Recent Activity
Door and Window Plus received feedback from a customer in Los Angeles, CA.
Door and Window Plus received feedback from a customer in La Verne, CA.
Door and Window Plus received feedback from a customer in Tarzana, CA.
Door and Window Plus received feedback from a customer in Chino Hills, CA.
Door and Window Plus received feedback from a customer in W. Covina, CA.
