They had the best understanding of the project based on their proposal and bid. They had a competitive price and it didn't look like they were cutting corners.
Member Profile
We have personality plus . . . a commitment to beauty, strength and great living. We work with you and your home the way we would work with our own. In fact, owner Stephen McNiel has. In 1991, Stephen McNiel purchased a run-down Montrose bungalow and converted it into what the Houston Post called “the jewel of the neighborhood." Creative Property Restoration (CPR) was born. Read more
Over the last seventeen years, CPR has grown more and more successful because we operate under the same simple philosophy that Stephen followed while restoring and remodeling his own home: Always uphold the integrity and quality of the work, for it is the ultimate expression of who we are.
Stephen McNiel has earned the exclusive designation of Certified Graduate Remodeler (CGR), one of less than 2,000 remodelers nationwide to achieve this designation from the NAHB (National Association of Homebuilders). CGR remodelers are recognized for demonstrating exceptional business integrity, technical competence and building a solid track record of customer satisfaction. Stephen has also been designated a Certified Remodeler (CR) by NARI (National Association of the Remodeling Industry). NARI Certified Remodeler are professional remodelers who provide a full range of remodeling services. To become a CR, candidates must posses skill and knowledge in a broad range of business management and technical skill areas.
In 2006, Stephen McNiel was elected by his peers to serve as president of the Houston Chapter of the National Association of the Remodeling Industry (NARI), which he did until 2008. His commitment to ethical practices and member education combined with his years of experience and expertise made him a very successful leader, and he continues to contribute his time and talents to NARI.
GuildQuality Partner Affiliations Remodelers Advantage Pella Certified Contractor
Affiliations
GuildQuality
National Association of the Remodeling Industry
U.S. Green Building Council
Better Business Bureau
NAHB Remodelers
EPA Lead-Safe Certified Firm
Customer Feedback Summary
Of 11 customers surveyed, 10 responded
Budget
Clean & Safe
Communication
Construction Quality
Design Process Understanding
Employees Professionalism
Expertise
Problem Resolution
Professional & Organized
Punchlist
Salesperson Accessibility
Subcontractors Professionalism
Trust
Value
Likely to Recommend
Published Comments
Its a neighborhood company and we originally used them to quote us on a remodeling project but decided to go with someone else. When we were ready for our next remodeling project we went with him first because the other we chose disappointed us.
I was most satisfied with the value received considering the competitively bid project. I think it was a very excellent value. The quality of the finish from his own crew was very good.
Everything! Not to mention the assistance in obtaining additional homeowners payment toward the repair.
Steve was very informative, and always followed through. Very good with customer service.
We are very happy with our project. The main objective was to make a home that would meet the needs of on elderly parent and a busy family, allowing us both our own spaces. My mother has been very happy since moving in.She has her own private area(the"Grandominium', as my kids call it) but likes to cook and can move easily around the open floorplan. We all like living together and not worrying about Mom living alone. I really like the new kitchen. The layout is great for family gatherings and parties- the open design has a great flow, and never feels crowded.
We appreciated design suggestions that Stephen made as we went along. He has a great design sense, and I like the fact that he values rehabbing homes instead of creating "McMansions".Since we were remodeling a 50 year old home, his experience with remodeling older homes was a great help. He understood what was important to us and helped us design for function a well as style. We also had Kristy Haas as a great design resource- she helped with material selections and keeping us on budget.
Guildmember since 2010
As a GuildQuality Guildmember, Creative Property Restoration relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Creative Property Restoration in Houston, TX.
In this report, Creative Property Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in December 2010. In that time, 10 out of 11 customers (91%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2011.
Recent Activity
Creative Property Restoration received feedback from a customer in Houston, TX.
06/30/11