Charles Luck
Charles Luck
www.charlesluck.com
343 River Road West
Manakin-Sabot, VA 23103
(877) 460-1222
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OUR APPROACH: Read more

STONE IS THE FOUNDATION OF OUR WORK. ITS AUTHORITY, PERMANENCE AND BEAUTY MAKE THE TASK MORE COMPELLING. WE ARE HONORED TO REPRESENT ONE OF THE MOST PROLIFIC AND STORIED PRODUCTS IN THE HISTORY OF THE WORLD, A PRODUCT CREATED BY THE EARTH ITSELF. WE BELIEVE THAT STONE HAS A TRADITION AND LEGACY THAT SHOULD AND CAN BE CELEBRATED AND ROMANCED.

WE ALSO FEEL A PROFOUND RESPONSIBILITY TO MAKE CERTAIN THAT THE EXCAVATION, TRANSPORTATION AND LABOR THAT YIELD THIS AMAZING PRODUCT ARE ETHICAL, SOCIALLY RESPONSIBLE AND ENVIRONMENTALLY SOUND. BEYOND THAT, WE ARE INSPIRED BY GREAT DESIGN. AS SUCH, WE ARE COMMITTED TO ENSURING THAT OUR STONES ARE USED PROPERLY, IN APPROPRIATE APPLICATIONS, SO THAT THE DESIGN MAINTAINS ITS INTEGRITY AND THE PROJECT RETAINS ITS STRUCTURAL SOUNDNESS.

WE ACTIVELY SEARCH THE WORLD FOR NEW PRODUCTS-PRODUCTS THAT SPEAK TO TODAY'S DESIGN NEEDS- BUT ALWAYS EDIT OUR PORTFOLIOS TO BRING TO YOU PRODUCTS THAT REMAIN TRUE THE NOTION THAT STYLE IS SIMPLE, PURPOSEFUL DESIGN EXECUTED WITH METICULOUS ATTENTION TO DETAIL. OUR AESTHETIC IS ROOTED IN CLASSICAL DESIGN PRINCIPLES, YET CONSTANTLY EVOLVING. WHILE NEW DISCOVERIES LEAD TO NEW OFFERINGS AT CHARLES LUCK, OUR QUEST FOR INNOVATION WILL ALWAYS ALIGN WITH OUR COMMITMENT TO INTEGRITY.

YOUR EXPERIENCE:

THE PREMISE BEHIND CHARLES LUCK STONE CENTER IS TO OFFER A NEW EXPERIENCE IN THE COMMERCE OF STONE, ONE THAT IS ULTIMATELY TAILORED TO THE INDIVIDUAL NEEDS OF THE TRADES AND STYLE-MINDED HOMEOWNERS. OUR SERVICE PHILOSOPHY CENTERS AROUND CUSTOMER INTIMACY AND CURIOSITY. TRULY UNDERSTANDING YOUR NEEDS HELPS INFORM OUR PRODUCT AND SERVICE OFFERING, SO OUR DESIRE IS TO DEVELOP PARTNERSHIPS AND OFFER A FORUM TO DESIGN FROM A "BLANK SLATE," BOTH REQUIRING COLLABORATION, COMMUNICATION, INVENTIVENESS AND SHARING.

CHARLES LUCK OFFERS A FULL ENSEMBLE OF THE SERVICES YOU NEED TO MAKE YOUR JOB A SUCCESS.

OUR SERVICE OFFERING INCLUDES:

ANNUAL ARCHITECTURAL AND DESIGN FORECASTING EXTENSIVE PRODUCT KNOWLEDGE DESIGN AND TECHNICAL CONSULTING CAD SERVICES QUOTING AND PROJECT MANAGEMENT NATIONAL AND INTERNATIONAL SOURCING & PROCUREMENT DELIVERY CUSTOM FABRICATION OF COUNTERTOPS AND DIMENSIONAL STONE PROFESSIONAL ACCREDITATION, INCLUDING CES AND CEU CLASSES

PLEASE VISIT ONE OF OUR SHOWROOMS AT ANY OF THE FOLLOWING LOCATIONS:

Columbia - Baltimore MD and Eastern Shore 12202 Clarksville Pike Clarksville, MD 21029 Georgetown - D.C 1111 34th Street NW Washington, DC 20007

Dulles - D.C., Northern VA 1700 South Sterling Blvd Sterling, VA 20164 Charlottesville - Charlottesville, West VA, Lynchburg, Roanoke 6479 Seminole Trail Ruckersville, VA 22968 Richmond - Central and Southern VA 343 River Road West Manakin, VA 23242 Raleigh - Raleigh and NC coastal areas 10920 Star Road Wake Forest, NC 27587

Charlotte - Charlotte, Ashville, South Carolina, Charleston 605 Towne Center Blvd Pineville, NC 28134

Affiliations GuildQuality
National Association of the Remodeling Industry
National Kitchen and Bath Association
American Institute of Architects
American Society of Interior Designers (ASID), Colorado Chapter
Institute of Classical Architecture & Classical America
Marble Institute of America
Building Stone Institute
International Furnishings and Design Association
The Cultural Landscape Foundation

Likely to Recommend
99%
Communication
99%
Construction Quality
96%
Inspired By STUDIO
99%
Necessary Expertise
99%
Problem Resolution
96%
Professional & Organized
100%
Trust
99%
Average (10 reviews)
Rating Details
Comment Communication Charlotte, NC Nov 04, 2011

Meghan Meyers was extremely helpful and followed up to ensure we received quotes for our project were satisfied with the materials and workmanship.

Comment Area Of Satisfaction Richmond, VA Oct 24, 2011

Luck provided great service, quality and professionalism to our kitchen renovation project.

Joe T. Wadesboro, NC Review Oct 20, 2011 5 star rating
Charles Luck

Charles Luck has a quality about them, and they're definitely upper end. Someone could definitely go in there and find anything they might need for their project. They are top quality.

R.G.-. Richmond, VA Review Sep 24, 2011 5 star rating
Charles Luck

We had a great experience. All of the materials came in a timely manner, and they have great personal service. I have nothing but good things to say about Charles Luck.

Comment Area Of Satisfaction Chantilly, VA Aug 20, 2011

The area where I was most satisfied with Charles Luck was their customer service.

Comment Area Of Satisfaction Herndon, VA Aug 17, 2011

Meghan Marino rocks! Where my first contractor fell short, she designed my patio for me. She was a huge help in everything she did.

T.W.-. Charlotte, NC Review Aug 05, 2011 5 star rating
Charles Luck

Charles Luck has a wonderful, professional, courteous and helpful staff. It's a pleasure to work with them. It makes our job a lot easier. They have a wonderful product line.

Comment Area Of Satisfaction Charlotte, NC Aug 05, 2011

Charles Luck has such a classy, professional atmosphere. Our discussions started at a high level. That made it easy for us to design and think out loud. It brings a certain level of quality to the clients.

B.M.-. Powhatan, VA Review Aug 04, 2011 5 star rating
Charles Luck

I think Charles Luck's commitment to customer service is consistent with my company's commitment to clients. I know I can always count on Charles Luck to stand behind their product and fulfill any customer requests.

Comment Area Of Satisfaction Powhatan, VA Aug 04, 2011

I am most satisfied with Charles Luck's customer service and product. Charles Luck surpassed anyone else in the business in those two areas.

Andrea W. Charlotte, NC Review Jul 30, 2011 5 star rating
Charles Luck

Charles Luck was very helpful with my stone selections. They have great customer service and promised to fix any problems if they had occured. Charles Luck also has a great list of referals. They were able to connect me with an amazing stone mason for the installation of my project. I would highly recommend Charles Luck any stone work.

Vince S. Charlotte, NC Review Jul 27, 2011 5 star rating
Charles Luck

Had a wonderful experience working with Ashley Quick and his crew at Luck Stone on a recent remodeling project. The expertise and quaility of goods and options provided were exceptional. From start to finish Ashley went above and beyond to meet my expectations. I know my project wasn't the biggest job he had on his plate but he certainly made me feel like my business was valued. All materials were delivered on time and the installation of the marble vanities was seamless. Everything turned out beautifully and I couldn't be more pleased with the attention to detail and quality I found at Charles Luck. I look forward to working with Ashley and Brian on the next project!

Jeff T. Fairfax Station, VA Review Jul 20, 2011 4 star rating
Charles Luck

Their professionalism and their courteous staff certainly exceeded my expectations. The product and installation they provided was exceptional, and I am really very satisfied with the final product they provided.

Comment Additional Comment Centreville, VA Jun 29, 2011

They were very helpful and friendly. They were also easy to communicate with. It was a good process. They were all great, and they provided great service.

Comment Area Of Satisfaction Great Falls, VA Jun 25, 2011

I liked the showroom inspiring ideas and the professionalism of the sales associate.

Marcia B. Cheraw, SC Review Jun 14, 2011 5 star rating
Charles Luck

My experience with Charles Luck has been excellent. There was nothing left undone. I have been pleased with their product, advise, and workmanship. I would advise that anyone check with them before making a decision. I would definitely shop with them again.

Linda A. Richmond, VA Review Jun 02, 2011 5 star rating
Charles Luck

Luck's designer went the extra mile for us. She encouraged us to see exotic granite types at several sites and offered us the opportunity to place their template on our granite slab to be sure that our favorite features were included on our island countertop.

Comment Area Of Satisfaction Chester, VA Mar 30, 2011

Brooke was extremely helpful and knowledgable when I was making my decision. She sent pictures of my particular slab to set my mind at ease about my choice and then she was patient when I was obsessing over where to make the cuts. The gentleman that made my template did an excellent job because the stone slid in like a glove and the team that delivered it was courteous, careful and treated the stone as if it was going in their own house.

Comment Additional Comment Fredericksburg, VA Mar 30, 2011

Very satisfied with your service. Your representative could not have been more professional or helpful.

Susan V. Marvin, NC Review Mar 09, 2011 5 star rating
Charles Luck

They really had excellent materials they used. The showroom was absolutely beautiful. The salespeople and contractors were very professional and courteous. I was genuinely inspired by the Charles Luck Studio.

Comment Area Of Satisfaction Gastonia, NC Mar 01, 2011

Beth Anderson was a joy to work with! Great design sense, thoroughly professional, knows her product line inside and out (literally - we did countertops and backsplashes and are now working on walkway pavers). She was genuinely interested in and enthusiastic about my whole-house project, and immediately understood the look and feeling I was trying to achieve. Beth was a great partner to work with, and is a real asset to Charles Luck Stone.

Comment Additional Comment Richmond, VA Feb 22, 2011

Shannon Dugan and Randall Ingram are the best. Avery at the Studio desk is awesome, as is Brooke. All the guys in the shop and the installers on our jobs have been terrific - very professional and courteous.

Comment Area Of Satisfaction Richmond, VA Feb 22, 2011

Willingness and ability to research and find materials not onsite.Willingness to help design and fabricate something out of the norm.

Guildmember since 2010

As a GuildQuality Guildmember, Charles Luck relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Charles Luck in Charlotte, NC; Richmond, VA; Mclean, VA; Mechanicsville, VA; Vienna, VA; Midlothian, VA; Bethesda, MD; Washington, DC; Clover, SC; Alexandria, VA; and 67 other cities in Virginia, Tennessee, North Carolina, South Carolina, Pennsylvania, and 3 other states.

In this report, Charles Luck has published a summary of the customer feedback they've received since they joined GuildQuality in October 2010. In that time, 94 out of 140 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.

Recent Activity

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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