I was most satisfied with their timeliness.
Member Profile
OUR APPROACH: Read more
STONE IS THE FOUNDATION OF OUR WORK. ITS AUTHORITY, PERMANENCE AND BEAUTY MAKE THE TASK MORE COMPELLING. WE ARE HONORED TO REPRESENT ONE OF THE MOST PROLIFIC AND STORIED PRODUCTS IN THE HISTORY OF THE WORLD, A PRODUCT CREATED BY THE EARTH ITSELF. WE BELIEVE THAT STONE HAS A TRADITION AND LEGACY THAT SHOULD AND CAN BE CELEBRATED AND ROMANCED.
WE ALSO FEEL A PROFOUND RESPONSIBILITY TO MAKE CERTAIN THAT THE EXCAVATION, TRANSPORTATION AND LABOR THAT YIELD THIS AMAZING PRODUCT ARE ETHICAL, SOCIALLY RESPONSIBLE AND ENVIRONMENTALLY SOUND. BEYOND THAT, WE ARE INSPIRED BY GREAT DESIGN. AS SUCH, WE ARE COMMITTED TO ENSURING THAT OUR STONES ARE USED PROPERLY, IN APPROPRIATE APPLICATIONS, SO THAT THE DESIGN MAINTAINS ITS INTEGRITY AND THE PROJECT RETAINS ITS STRUCTURAL SOUNDNESS.
WE ACTIVELY SEARCH THE WORLD FOR NEW PRODUCTS-PRODUCTS THAT SPEAK TO TODAY'S DESIGN NEEDS- BUT ALWAYS EDIT OUR PORTFOLIOS TO BRING TO YOU PRODUCTS THAT REMAIN TRUE THE NOTION THAT STYLE IS SIMPLE, PURPOSEFUL DESIGN EXECUTED WITH METICULOUS ATTENTION TO DETAIL. OUR AESTHETIC IS ROOTED IN CLASSICAL DESIGN PRINCIPLES, YET CONSTANTLY EVOLVING. WHILE NEW DISCOVERIES LEAD TO NEW OFFERINGS AT CHARLES LUCK, OUR QUEST FOR INNOVATION WILL ALWAYS ALIGN WITH OUR COMMITMENT TO INTEGRITY.
YOUR EXPERIENCE:
THE PREMISE BEHIND CHARLES LUCK STONE CENTER IS TO OFFER A NEW EXPERIENCE IN THE COMMERCE OF STONE, ONE THAT IS ULTIMATELY TAILORED TO THE INDIVIDUAL NEEDS OF THE TRADES AND STYLE-MINDED HOMEOWNERS. OUR SERVICE PHILOSOPHY CENTERS AROUND CUSTOMER INTIMACY AND CURIOSITY. TRULY UNDERSTANDING YOUR NEEDS HELPS INFORM OUR PRODUCT AND SERVICE OFFERING, SO OUR DESIRE IS TO DEVELOP PARTNERSHIPS AND OFFER A FORUM TO DESIGN FROM A "BLANK SLATE," BOTH REQUIRING COLLABORATION, COMMUNICATION, INVENTIVENESS AND SHARING.
CHARLES LUCK OFFERS A FULL ENSEMBLE OF THE SERVICES YOU NEED TO MAKE YOUR JOB A SUCCESS.
OUR SERVICE OFFERING INCLUDES:
ANNUAL ARCHITECTURAL AND DESIGN FORECASTING EXTENSIVE PRODUCT KNOWLEDGE DESIGN AND TECHNICAL CONSULTING CAD SERVICES QUOTING AND PROJECT MANAGEMENT NATIONAL AND INTERNATIONAL SOURCING & PROCUREMENT DELIVERY CUSTOM FABRICATION OF COUNTERTOPS AND DIMENSIONAL STONE PROFESSIONAL ACCREDITATION, INCLUDING CES AND CEU CLASSES
PLEASE VISIT ONE OF OUR SHOWROOMS AT ANY OF THE FOLLOWING LOCATIONS:
Columbia - Baltimore MD and Eastern Shore 12202 Clarksville Pike Clarksville, MD 21029 Georgetown - D.C 1111 34th Street NW Washington, DC 20007
Dulles - D.C., Northern VA 1700 South Sterling Blvd Sterling, VA 20164 Charlottesville - Charlottesville, West VA, Lynchburg, Roanoke 6479 Seminole Trail Ruckersville, VA 22968 Richmond - Central and Southern VA 343 River Road West Manakin, VA 23242 Raleigh - Raleigh and NC coastal areas 10920 Star Road Wake Forest, NC 27587
Charlotte - Charlotte, Ashville, South Carolina, Charleston 605 Towne Center Blvd Pineville, NC 28134
Affiliations
GuildQuality
National Association of the Remodeling Industry
National Kitchen and Bath Association
American Institute of Architects
American Society of Interior Designers (ASID), Colorado Chapter
Institute of Classical Architecture & Classical America
Marble Institute of America
Building Stone Institute
International Furnishings and Design Association
The Cultural Landscape Foundation
Customer Feedback Summary
Recent Reviews & Published Comments
Thank you for being a part of my dream home!
UNREAL!!!! :-)
the quality of your products is outstanding!
Staff/ sales help Prompt delivery and availability of stone
Meghan Meyers was extremely helpful and followed up to ensure we received quotes for our project were satisfied with the materials and workmanship.
Luck provided great service, quality and professionalism to our kitchen renovation project.
Charles Luck has a quality about them, and they're definitely upper end. Someone could definitely go in there and find anything they might need for their project. They are top quality.
We had a great experience. All of the materials came in a timely manner, and they have great personal service. I have nothing but good things to say about Charles Luck.
The area where I was most satisfied with Charles Luck was their customer service.
Meghan Marino rocks! Where my first contractor fell short, she designed my patio for me. She was a huge help in everything she did.
Charles Luck has a wonderful, professional, courteous and helpful staff. It's a pleasure to work with them. It makes our job a lot easier. They have a wonderful product line.
Charles Luck has such a classy, professional atmosphere. Our discussions started at a high level. That made it easy for us to design and think out loud. It brings a certain level of quality to the clients.
I think Charles Luck's commitment to customer service is consistent with my company's commitment to clients. I know I can always count on Charles Luck to stand behind their product and fulfill any customer requests.
I am most satisfied with Charles Luck's customer service and product. Charles Luck surpassed anyone else in the business in those two areas.
Charles Luck was very helpful with my stone selections. They have great customer service and promised to fix any problems if they had occured. Charles Luck also has a great list of referals. They were able to connect me with an amazing stone mason for the installation of my project. I would highly recommend Charles Luck any stone work.
Had a wonderful experience working with Ashley Quick and his crew at Luck Stone on a recent remodeling project. The expertise and quaility of goods and options provided were exceptional. From start to finish Ashley went above and beyond to meet my expectations. I know my project wasn't the biggest job he had on his plate but he certainly made me feel like my business was valued. All materials were delivered on time and the installation of the marble vanities was seamless. Everything turned out beautifully and I couldn't be more pleased with the attention to detail and quality I found at Charles Luck. I look forward to working with Ashley and Brian on the next project!
Their professionalism and their courteous staff certainly exceeded my expectations. The product and installation they provided was exceptional, and I am really very satisfied with the final product they provided.
They were very helpful and friendly. They were also easy to communicate with. It was a good process. They were all great, and they provided great service.
I liked the showroom inspiring ideas and the professionalism of the sales associate.
Meghan was very professional and followed up extremely thouroughly.
My experience with Charles Luck has been excellent. There was nothing left undone. I have been pleased with their product, advise, and workmanship. I would advise that anyone check with them before making a decision. I would definitely shop with them again.
Luck's designer went the extra mile for us. She encouraged us to see exotic granite types at several sites and offered us the opportunity to place their template on our granite slab to be sure that our favorite features were included on our island countertop.
Brooke was extremely helpful and knowledgable when I was making my decision. She sent pictures of my particular slab to set my mind at ease about my choice and then she was patient when I was obsessing over where to make the cuts. The gentleman that made my template did an excellent job because the stone slid in like a glove and the team that delivered it was courteous, careful and treated the stone as if it was going in their own house.
Very satisfied with your service. Your representative could not have been more professional or helpful.
They really had excellent materials they used. The showroom was absolutely beautiful. The salespeople and contractors were very professional and courteous. I was genuinely inspired by the Charles Luck Studio.
Timeliness and responsiveness.
Beth Anderson was a joy to work with! Great design sense, thoroughly professional, knows her product line inside and out (literally - we did countertops and backsplashes and are now working on walkway pavers). She was genuinely interested in and enthusiastic about my whole-house project, and immediately understood the look and feeling I was trying to achieve. Beth was a great partner to work with, and is a real asset to Charles Luck Stone.
Shannon Dugan and Randall Ingram are the best. Avery at the Studio desk is awesome, as is Brooke. All the guys in the shop and the installers on our jobs have been terrific - very professional and courteous.
Willingness and ability to research and find materials not onsite.Willingness to help design and fabricate something out of the norm.
Guildmember since 2010
As a GuildQuality Guildmember, Charles Luck relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Charles Luck in Charlotte, NC; Richmond, VA; Mclean, VA; Mechanicsville, VA; Vienna, VA; Midlothian, VA; Bethesda, MD; Washington, DC; Clover, SC; Alexandria, VA; and 67 other cities in Virginia, Tennessee, North Carolina, South Carolina, Pennsylvania, and 3 other states.
In this report, Charles Luck has published a summary of the customer feedback they've received since they joined GuildQuality in October 2010. In that time, 94 out of 140 customers (67%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.
Recent Activity
Via Twitter: @TCLFdotORG always a pleasure!
Via Twitter: @Graff_Faucets nuts! We're back in Richmond now. Sorry to miss!! How has the show been for you?
Via Twitter: welcome to the alley @INTERMIX @georgetowndc http://t.co/TUkn6u9w
Via Twitter: shout outs to @TCSC @delaespada @ElementsOfPlace @graniterra @graypantstudio @moderncellars @wrightco & @3DVIA for following! enjoy ur week!
Via Twitter: @DeMoraisIntl thanks for the RT! what are you some of your fav designs from #ICFF?
