Member Report:
236 Responses
Response Rate:
77.1%
Dates:
01/29/2009 - 03/11/2010

In this report, Big State Remodeling has published all ratings for the following selected questions that were provided by customers surveyed since January 2009. Since then, 236 out of 306 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 96.9%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 98.0%
    Budget
  • 95.5%
    Crew Cleanliness
  • 98.5%
    Expertise
  • 99.5%
    Sales Knowledge
  • 96.5%
    Sales Product Demonstration
  • 97.5%
    Value
  • 96.1%
    Construction Quality
  • 98.0%
    Crew Professionalism

Customer comments selected by the member for inclusion in this report

  • The installation crew was just phenonmenal, detailed, meticulous, you couldn't ask for better. - Feb 22, 2010 in Amarillo, TX

    They delivered everything like they said they would. Everything was great. From sales through installation, everything was perfect. - Jan 05, 2010 in Amarillo, TX

    They have dramatically improved the look and comfort of the house. - Dec 16, 2009 in Hereford, TX

    The quality of the work. The installation crew was great. They were highly professional. Everything was wonderful. - Nov 16, 2009 in Amarillo, TX

    Just the ease of communication with the staff and the follow up. The quality of the product and how amazingly well they cleaned up after themselves. - May 30, 2009 in Hartley, TX

    They are very reliable. They did a good job. I really like the front porch and the shed. - May 29, 2009 in Amarillo, TX

    I was most satisfied with the staff. They did a great job cleaning up after the project. - May 29, 2009 in Wheeler, TX

    The quality of the product. - May 27, 2009 in Canyon, TX

    The way they cleaned up and got it done really quick. - May 26, 2009 in Amarillo, TX

    The work they did was fast and efficient and looks great. - May 26, 2009 in Amarillo, TX

    I love the windows. - May 18, 2009 in Amarillo, TX

    They did really good work. - May 18, 2009 in Spearman, TX

    The planning was good. Steve helped me a lot and gave me some good ideas. The crew was fantastic. They were very professional and very clean. We were very pleased overall. - May 15, 2009 in Amarillo, TX

    I was satisfied with the results. Everything looks good. - May 15, 2009 in Miami, TX

    I was most satisfied with the beauty of our house and the reduction in our electric bill. - May 15, 2009 in Canadian, TX

    We were satisfied with everything. - May 12, 2009 in Amarillo, TX

    I was most satisfied with the installers. They were three nice young men. They did an excellent job and were very fast. - May 12, 2009 in Pampa, TX

    Their friendliness. They were really outgoing and they even paid attention to the kids. - May 06, 2009 in Fritch, TX

    The windows. - May 02, 2009 in AMARILLO, TX

    They were very prompt. - May 02, 2009 in Amarillo, TX

    They were great in all areas. - May 02, 2009 in Fritch, TX

    It was done quickly in a good timeframe. They left the house in good shape. Steve resolved all our issues hassle free. - May 02, 2009 in Borger, TX

    The installation. They did it quick, efficiently and conveniently for me. - Apr 27, 2009 in SPEARMAN, TX

    They did a fantastic job both times that I worked with them. - Apr 27, 2009 in Amarillo, TX

    All of it. I was happy. - Apr 18, 2009 in amarillo, TX

    The quality. - Apr 16, 2009 in DALHART, TX

    The windows looked good after they were installed. They did a good job putting them in. - Apr 14, 2009 in HEREFORD, TX

    Area Of Satisfaction
  • Curtis was great, he went above and beyond. The installers did good quality work. - Feb 18, 2010 in Amarillo, TX

    The two installers were very good. They were right on the ball and they finished a lot faster than I figured they would. - Jan 08, 2010 in Amarillo, TX

    Curtis was great! Very helpful. - May 30, 2009 in Hartley, TX

    Curtis. - May 29, 2009 in Amarillo, TX

    The guys that put these windows in. - May 20, 2009 in Amarillo, TX

    Chris and the guy on the phone who scheduled things with me. His name may have been Mike. - May 18, 2009 in Spearman, TX

    Gene and Wayne were good. - May 15, 2009 in Amarillo, TX

    Tim was great. - May 15, 2009 in Canadian, TX

    Everyone was great. - May 12, 2009 in Amarillo, TX

    The installers were great . - May 12, 2009 in Pampa, TX

    Chris is so easy to get along with. If you have a question you can call him. - May 06, 2009 in Fritch, TX

    Micheal and Randy - May 02, 2009 in AMARILLO, TX

    Curtis, and the boys he had over to install. They were very nice. - May 02, 2009 in Amarillo, TX

    Deeter, that we talked to. - May 02, 2009 in Stinnett, TX

    The guy who installed my windows. - Apr 27, 2009 in SPEARMAN, TX

    Curtis and Randy did a fantastic job! - Apr 27, 2009 in Amarillo, TX

    The guys that put the windows in and the salesman. - Apr 18, 2009 in amarillo, TX

    The crew did a great job. They were very professional, and they cleaned up afterward. I was very impressed. - Apr 16, 2009 in DALHART, TX

    The guys who did the installation were super nice and did a great job cleaning up after themselves. - Apr 14, 2009 in amarillo, TX

    The guy who did the work, he did such a good job. He answered questions. We told him we would gladly recommend him. - Feb 23, 2009 in Levelland, TX

    Steve B. did a really good job. - Feb 20, 2009 in Borger, TX

    Steve was very nice. He helped me the most. - Feb 20, 2009 in Canadian, TX

    installation team was great to work with and really knew their business! - Feb 17, 2009 in Dumas, TX

    Their installer was great. - Feb 09, 2009 in Pampa, TX

    I don't know them well, but the one that came here was a mighty fine guy, his name was Reed. - Feb 04, 2009 in Childress, TX

    The guy Ken is very good, and his helper Terry is very good. - Feb 04, 2009 in Spearman, TX

    Everyone was really, really nice. - Feb 04, 2009 in Dumas, TX

    The people who did the windows, they were really, really good. I think they were Amish brothers. The salesman Curtis and people who put in the deck. - Feb 04, 2009 in Canadian, TX

    Curtis, the salesman was very nice and accommodating, I liked him very well. Everyone there, the workers, the little gentleman who came out, all were very nice. - Feb 04, 2009 in Borger, TX

    Randy. - Feb 02, 2009 in Amarillo, TX

    Randy did a very good job. - Feb 02, 2009 in Spearman, TX

    Randy has done a top notch job for us. - Jan 29, 2009 in Borger, TX

    The whole crew that did my job. - Jan 29, 2009 in Amarillo, TX

    The people who came out and did the work did a good job. - Jan 29, 2009 in Amarillo, TX

    The person who gave us the estimate was very helpful. - Jan 29, 2009 in Friona, TX

    The guys that put the windows in were really good. - Jan 29, 2009 in Amarillo, TX

    The guys who did the installation were courteous and did a good job. - Jan 29, 2009 in Amarillo, TX

    I really liked the installers. - Jan 29, 2009 in Stinnett, TX

    Recognize Excellence
  • I will certainly recommend Big State to people. - Feb 11, 2010 in Amarillo, TX

    Overall, I was completely satisfied with the job they did. They were a professional company and I didn't have any problems. - Dec 30, 2009 in Amarillo, TX

    The bottom line is that they exceeded our expectations on the finished product - it looks beautiful. - May 27, 2009 in Canyon, TX

    My home is beautiful, and I am so proud of it! Sometimes I go across the street just to look at it. I even got a complement from the mailman. - May 15, 2009 in Canadian, TX

    We're really happy. - Apr 16, 2009 in DALHART, TX

    I recommend them to anyone who comes to our house. - Feb 23, 2009 in Levelland, TX

    We're pleased with the job they are doing, it's just been the weather and I understand that. - Feb 04, 2009 in Spearman, TX

    The guys who put in the windows were very clean and wonderful and I am very happy with the windows. - Feb 04, 2009 in Amarillo, TX

    I really like the work. - Feb 04, 2009 in Borger, TX

    I was satisfied. - Feb 02, 2009 in Amarillo, TX

    They did a wonderful job. They were in and out quickly and cleaned up after themselves. We've been very satisfied. - Feb 02, 2009 in Spearman, TX

    Additional Comment
  • Workmanship was great!!! - Jan 19, 2010 in Amarillo, TX

    Construction Quality
  • Curtis has been very good to us. The work crew was extremely professional, courteous, and polite. - Dec 16, 2009 in Hereford, TX

    I've had several neighbors come up and compliment the windows and ask questions. - May 02, 2009 in Fritch, TX

    We have recommended ya'll, but we don't do a ton of entertaining. - May 02, 2009 in Borger, TX

    I've got a couple guys interested. - Apr 18, 2009 in amarillo, TX

    Referral Program Incentives
  • We've had something like this done before and we feel Big State was much better than the other company. I give them a gold star. They are awesome. - Nov 20, 2009 in Dumas, TX

    No not all. they exceeded! - May 30, 2009 in Hartley, TX

    They didn't fall short of my expectations. - May 29, 2009 in Amarillo, TX

    Everything seems to be good. - May 29, 2009 in Wheeler, TX

    They didn't fall short of my expectations. - May 15, 2009 in Amarillo, TX

    They didn't fall short. - May 12, 2009 in Amarillo, TX

    I don't think that they fell short at all. - May 12, 2009 in Pampa, TX

    They did everything we expected. - Apr 16, 2009 in DALHART, TX

    We were very well satisfied with everything. - Apr 14, 2009 in amarillo, TX

    I couldn't tell that they fell short anywhere. - Feb 04, 2009 in Childress, TX

    They weren't any, everything was okay. - Feb 04, 2009 in Canadian, TX

    Cleanup. I think that Big State, if you;re going to come to a residential area, you should provide something for their waste and have them take it home at night. Other than that, they did an excellent job, my neighbors love it and so do O. - Feb 04, 2009 in Borger, TX

    Area For Improvement
  • Yes, absolutely. - May 30, 2009 in Hartley, TX

    Yes, absolutely. - May 26, 2009 in Amarillo, TX

    We are considering a sun room, but we will contact them about that. - May 15, 2009 in Canadian, TX

    Yes I will be doing some remodeling but I will contact them for a bid when the timing is right. - May 04, 2009 in Dalhart, TX

    We're talking about replacing windows, and we would consider Big State for that. - May 02, 2009 in Borger, TX

    Future Needs/ Follow-up
  • I was very impressed with the crew that puts this in. - May 20, 2009 in Amarillo, TX

    Use Comments
  • Very! We were very pleased! - May 20, 2009 in Amarillo, TX

    If I could, I would rate them a 10! - May 12, 2009 in Pampa, TX

    5 They were so good. - May 02, 2009 in Amarillo, TX

    Crew Professionalism
  • Yes I would, time and time again. - May 15, 2009 in Canadian, TX

    Recommend Builder
  • They were excellent. - Apr 18, 2009 in amarillo, TX

    Crew Cleanliness
  • referred by my daughter, a previous client. - Feb 17, 2009 in Dumas, TX

    They had done a couple of houses around our neighborhood, so I watched their work and then I called them to do my work. - Feb 04, 2009 in Borger, TX

    They did my daughter's house. - Feb 02, 2009 in Amarillo, TX

    My daughter bought from them. - Feb 02, 2009 in Spearman, TX

    Lead Source