Member Report:
70 Responses
Response Rate:
80.5%
Dates:
02/20/2008 - 06/25/2010

In this report, Associates in Building and Design, Ltd. has published all ratings for the following selected questions that were provided by customers surveyed since February 2008. Since then, 70 out of 87 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 92.4%
    Recommend Member
  • 92.3%
    Use Again
  • 76.9%
    Easier Than Expected
  • 58.3%
    Green Products

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 92.7%
    Construction Quality
  • 83.3%
    Budget
  • 100%
    Change Order Process
  • 92.9%
    Communication
  • 92.7%
    Expertise
  • 96.3%
    Final Outcome
  • 100%
    Invoice Process
  • 92.3%
    Need And Concerns
  • 96.3%
    Options Within Budget
  • 92.6%
    Presented New Ideas
  • 90.0%
    PM Professionalism
  • 96.0%
    Product Knowledge
  • 91.4%
    Professional & Organized
  • 84.3%
    Punchlist
  • 100%
    Sales Communication
  • 100%
    Sales Knowledge
  • 100%
    Saved Time And Frustrations
  • 92.3%
    Timely Manner
  • 92.9%
    Understand Needs

Customer comments selected by the member for inclusion in this report

  • We were really pleased with the house. I was concerned about our furniture being moved into the POD without professional movers, but they told me that it would be fine. Well, my furniture did end up with scratches on it. Amy was fabulous. When we had a problem and presented it to Bob, he was all over it. He responded to our problems right away. Overall, we love the house and wouldn't hesitate to recommend them. - Jan 21, 2010 in Fort Collins, CO

    Adam gets very high marks. If we come back for more work, for example a bathroom in a couple of years, if we had one reason for coming back, it would be Adam. Not to say that that's the only reason. It's just that at the end of the day, Adam did above and beyond what we could expect. - Dec 14, 2009 in Laramie, WY

    Overall, they were very courteous. - Sep 28, 2009 in Fort Collins, CO

    Thanks for doing a wonderful job on our project! - Sep 22, 2009 in Fort Collins, CO

    We're really happy with the way things turned out and how quickly they got the job done. Adam Miller was extremely easy to work with and very friendly, he really listened to us and helped us get through the process. - Aug 27, 2009 in Scottsbluff, NE

    They were great and all of their subs were very professional and friendly and I enjoyed working with them. - Jul 21, 2009 in Fort Collins, CO

    My organization could not be happier. We have had loads of compliments on the decor and not one negative comment. - Jul 13, 2009 in Fort Collins, CO

    Thanks for a exceptional experience, product, and result. - Apr 03, 2009 in Fort Collins, CO

    It was a very professional job. - Jan 06, 2009 in Fort Collins, CO

    Having ABD do our kitchen remodel was the best decision we could have made. All of the people were wonderful to work with, the quality of work was very high and it was all done on schedule. Any problems were resolved satisfactorily and rapidly. We could not be happier with the finished project and look forward to many years of enjoyment in our new kitchen. We would highly recommend ABD to anyone who needs remodeling work done. Thanks very much for a job well done! - Dec 20, 2008 in Fort Collins, CO

    They did a wonderful job. - Aug 11, 2008 in Laramie, WY

    Additional Comment
  • They were great. - Jan 11, 2010 in Fort Collins, CO

    The only thing would be trying to stick to the schedule. Things happen though. - Jan 15, 2009 in Fort Collins, CO

    We were extremely pleased by all aspects of the project and don't have any suggestions for improvement. - Dec 20, 2008 in Fort Collins, CO

    They did great, they did exactly what I wanted them to do. - Nov 22, 2008 in Fort Collins, CO

    Better Service
  • We wanted to thank Ron and ABD for all the rescheduling that had to happen due to the delay in our appliances and cabinets furnished by Golden Aspen Design. ABD was right on schedule for things within their control. - Jan 04, 2010 in Fort Collins, CO

    There were delays created by unexpected construction problems, which included additional foundation work and tree stump removal. ABD staff, Dennis and Terry, provided a great service with structural design adjustments and follow through. - Aug 30, 2008 in LaPorte, CO

    Schedule
  • ABD delivers an outstanding product in terms of the quality of their work, their expertise and their ability to stay on schedule. - Jan 04, 2010 in Fort Collins, CO

    Quality of workmanship, Jason's attentive and thorough demeanor. - Aug 21, 2009 in Fort Collins, CO

    Quality of work, attention to detailProfessional/Courteous Design/Sales/Engineering StaffFrontend DesignExecution to commits without cost overruns - Apr 11, 2009 in Fort Collins, CO

    The people: your attitudes and capabilities and the comfort level we had working with everyone. - Apr 09, 2009 in Fort Collins, CO

    We are very satisfied in all areas. Our remodel experience with ABD was exceptional. We could not have chosen a better organization to work with. ABD delivers an outstanding product with outstanding people. - Apr 03, 2009 in Fort Collins, CO

    I think the quality of the work and the ideas that they came up with upfront for the remodel. - Jan 15, 2009 in Fort Collins, CO

    Jason was the best part of our experience. - Jan 06, 2009 in Fort Collins, CO

    neatness of work, and finished product - Dec 23, 2008 in Fort Collins, CO

    Workmanship. - Dec 15, 2008 in Loveland, CO

    1. The communication and information through e-mail was thorough and timely.2. All the workers on the project were courteous, professional, knowledgeable, fast and excellent precision work. They were all so patient with our involvement as hands on clients. They were all like family. Easy to work with, easy going and a joy to have around. 3. The finished project is more than we ever expected and we are very happy with it. We have good memories. - Sep 19, 2008 in Fort Collins, CO

    I was most satisfied with the design that the architect came up with. It was something I had not even thought of and it completely solved our kitchen problem. The architect was totally down to earth and fast. He just walked in and knew what I needed, which was nice. - Sep 17, 2008 in Fort Collins, CO

    They were very professional and very competent in what they were doing. - Sep 12, 2008 in Fort Collins, CO

    The quality of work and the follow through were excellent. We did have a time frame we had to meet and they did their very best to meet it and actually got done even earlier. - Sep 06, 2008 in Fort Collins, CO

    I was happy with the finished product. The block layer was good, and the floor person was good. Adam was good about making sure our house was not intruded upon. - Sep 04, 2008 in Fort Collins, CO

    With the professional response to unexpected on site construction issues which required building design adjustments and the resulting need for follow up with sub contractors. - Aug 30, 2008 in LaPorte, CO

    Design, completion, workmanship. - Aug 12, 2008 in Fort Collins, CO

    i was impressed by their design and customer service. - Aug 05, 2008 in Fort Collins, CO

    Everything. - Jul 21, 2008 in Fort Collins, CO

    They pretty much adhered to their schedule and were professional in their demolition and installation of the materials we ordered and addressed problems as they occurred. - Jul 21, 2008 in Fort Collins, CO

    Good quality, fair, reliable, accountable! - May 21, 2008 in Fort Collins, CO

    The quality of the completed work. There just weren't any problems. Everything was done really well. - Feb 20, 2008 in Fort Collins, CO

    Area Of Satisfaction
  • 4+ - Dec 14, 2009 in Laramie, WY

    PM Problem Resolution
  • We really enjoy working with Adam! - Sep 22, 2009 in Fort Collins, CO

    Communication
  • This is not really a reflection on ABD but more to the point regarding my expectations. I had unrealisitc beliefs that all changes would occur with only minor setbacks or modifications. There were several little issues that "popped" up that made the "ease factor" diminish. That being said, every problem was handled fairly and professionally by ABD. - Aug 21, 2009 in Fort Collins, CO

    I expected it to be easy and it was. It wasn't "easier" than I expected. - Apr 09, 2009 in Fort Collins, CO

    Easier Than Expected
  • We are still waiting on a couple of things but they are waiting for us to find some time for them to be completed. - Jul 21, 2009 in Fort Collins, CO

    Punchlist
  • Materials were good. Some workmanship could have been more exceptional. The wood flooring had a few spots where it seemed like not enough time was taken or they just weren't paying close enough attention. (I'm picky and always looking for my definition of perfection). - Apr 09, 2009 in Fort Collins, CO

    Construction Quality
  • Employees definitely! Some subcontractors were more neutral - never unfriendly but attitudes seemed more like "just doin' my job." Your employees do set a high standard. - Apr 09, 2009 in Fort Collins, CO

    ABD's employees were friendly, professional, courteous, and, with a single exception, a pleasure to work with. Subcontractors ranged from excellent to poor. - Feb 20, 2009 in Fort Collins, CO

    Employees & Subcontractors
  • Always - very good job! - Apr 09, 2009 in Fort Collins, CO

    PM Communication
  • Ron is an exceptional individual. Four skill areas drive Service Excellence:Technical Ability and ProfessionalismClient CommunicationsQuality of workClient SatisfactionRon is exceptional in all four areas - Apr 03, 2009 in Fort Collins, CO

    PM Professionalism
  • I plan to, as soon as I get more money. - Nov 22, 2008 in Fort Collins, CO

    Use Again
  • I think almost every part of my experience was fantastic. - Jul 09, 2008 in Fort Collins, CO

    Improvement Suggestion