REE-Construction/First General Idaho
720 North Main, Unit ABellevue, ID 83313(208) 788-9111

REE-Construction provides emergency response, damage mitigation, mold remediation, structural reconstruction and contents restoration services though out the Magic, Wood River and Treasure Valleys, from our offices in the Twin Falls, Hailey and Boise areas. (more)


Customer Feedback Summary

Of 306 customers surveyed, 158 responded (52%)
Likely to Recommend
92%
First Impression
97%
Work Done Right
93%
Staff Professionalism
92%
Value
100%
Clean & Safe
100%
Professional & Organized
92%
Quality Of Materials
100%
Quality Of Workmanship
100%
Installation Crew
92%
Schedule
100%
Timely Completion Of Tasks
91%
Job Site Cleanliness/Safety
94%
Problem Resolution
93%
Sales Knowledge
100%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

36 Ratings
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  • REE-Construction/First General Idaho
    Review by Wendy K. of Twin Falls, ID
    Apr 15, 2015

    REE Construction was awesome, there work was done to better than expectation, Jeff let us know what was going on every step of the way.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Marco I. of Boise, ID
    Apr 14, 2015

    I am a Real Estate Professional in the Treasure Valley. I have recently dealt with REE-Construction/First General regarding an emergency job with one of my homes on the market. Robert, Ken and Rhiannon provided not only a fast response, but a reliable and transparent service. They saved me from loosing a sale but mainly and most importantly got my customers to move to their new home.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Caldwell, ID
    Mar 12, 2015

    They knew what they were doing, and were also really good people.

    Did you find this helpful? Yes
  • Comment from Caldwell, ID
    Mar 12, 2015

    I really liked Ken and I took a bunch of his cards. In the future, if anyone has a situation like mine, I will be more than happy to pass it along.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Robert C. of Jerome, ID
    Mar 10, 2015

    I would highly recommend REE-Construction. They did a good job and were always in contact with me during the project.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by J.C.F. of Jerome, ID
    Feb 24, 2015

    REE-Construction is always professional and prompt with their services.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Carey, ID
    Jan 26, 2015

    I was most satisfied with the quality of the work.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Sun Valley, ID
    Jan 26, 2015

    I think Brad was pretty well organised. With me not being there i really needed them to be my eyes and ears. I trusted that to be so, and it pretty much was.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Sun Valley, ID
    Jan 26, 2015

    Brad was very organised, like I said before, he was my eyes and ears when I couldn't be there in person.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Twin Falls, ID
    Jan 22, 2015

    They all did a great job in our home. They kept me informed about what was going on, and the follow up was really great.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Twin Falls, ID
    Jan 22, 2015

    I was impressed with Clark because he knew what he was talking about and did what he said he was going to do.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Karla H. of Twin Falls, ID
    Jan 22, 2015

    REE-Construction/First General Idaho was incredibly professional, everything was done in a timely fashion, and the way they said it was going to be done. I was really pleased with the whole staff, and I was constantly kept informed of what was going on.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Ketchum, ID
    Jan 14, 2015

    The first response team did a great job in helping me to recover from this.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Jerry H. of Ketchum, ID
    Jan 14, 2015

    Waiting over six weeks to get an inventory of the damaged items along with photo documentation was unacceptable. Making me wait another month to get an invoice so I could move forward with my damage claim like pouring salt into an open wound. It took multiple phone calls and emails and then I finally retained an attorney to press for an invoice so I could complete my claim.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Jerome, ID
    Dec 20, 2014

    REE-Construction/First General Idaho was quick and available to be here without delay. They fixed everything in a timely manner and did a good job. We didn't have to wait for them to finish other jobs.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Heidi R. of Boise, ID
    Dec 16, 2014

    The staff was knowledgeable and did a great job. However, the communication was a little lacking.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Picabo, ID
    Dec 12, 2014

    I was most satisfied with their courtesy. They were very straight forward and knew how to handle what they were doing.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Donavon H. of Picabo, ID
    Dec 12, 2014

    They're very courteous and they got it done in a timely fashion.

    Did you find this helpful? Yes
  • Comment from Picabo, ID
    Dec 12, 2014

    I would recommend REE-Construction to a friend.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Grace A. of Gooding, ID
    Dec 01, 2014

    Clark Vanek did an excellent job from start to finish. He provided us with competitive bids and stayed in communication with us through completion of the work. Both he and Brian Conrad were pleasant to work with, followed instructions and completed the job in a thorough and timely manner. As out-of-state homeowners, it was invaluable to us to be able to have them do everything that needed to be done without having to contact additional contractors. Rhiannon Chavez, who is handling the billing, is also very thorough and pleasant to work with.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Better Business Bureau
  • EPA Lead-Safe Certified Firm
  • Independent Mitigation and Cleaning/Conservation
  • Institute of Inspection, Cleaning and Restoration Certification
  • International Facility Management Association
  • Rotary International
GuildQuality Member
Guildmember
Since 2012
Feedback Milestone
5 Consecutive Great Reviews
2015 - See more

Q&A with REE-Construction/First General Idaho

Answer Oct 10, 2014

There isn't a lot of information, so I'll make some assumptions.  First the black "spots" are on the inside of the roof sheating, the black spots are assumed to be mold and you live in a cold climate?

If my assumptions are correct you probably have inadequate ventilation of the attic area causing moisture to accumulate, condense and probably freeze during cold weather (hence the spots being limited to north side where sun does not directly heat roof in winter) This water probably thaws in the spring and leaves enough moisture at the surface (water activity) for a long enough time with sufficient temperature to allow mold (probably Cladosporium) to grow.

This is probably either as a result of a moisture source, such as a bathroom vent or perhaps ambient moisture escaping the finished area at an attic access, can lights, etc.  I suspect when you added the insulation, the temperature of the attic space was lowered during heating season as less heat was lost to the attic from the finished space.

Probably need to verify that there are no sources adding moisture load to attic, then add or increase the size of the venting or add a humidistat activated exhaust fan to the attic space to correct the cause and then properly remediate the (apparent) mold.

If the spots are on the outside, the addition of insulation may still have changed the balance of the attic temperature, resulting in moisture staying on the roof longer than in the past as the roof is not heated and dried as quickly by the "lost" heat from the inside.  This may mean it is becomes a maintenance issue either by addition of a controlling agent in or on the roofing material or (annual) cleaning to remove the "spots" when they appear.

Answer Oct 10, 2014

"Best" is a relative term.  There are certainly options that provide different levels of comfort at different price points.  Recently, we've used a product called Thermal Dry from a company called Basment Systems that installs a over the concrete. It is a snap together PVC product (unaffected by moisture) that has a matte finish(for carpet) or a faux finish (like a wood appearance).  This prevents direct transfer of moisture from concrete to carpet and provides a (minimal) insulation layer at the floor layer.

I am sure there are other simlar products on the market, but this one has served us well.

Answer Aug 15, 2014

I'm no attorney-but this is how I understand things as a layman.

Risk is a broad term and I don't know if you are talking to the safety and health or the finanical well being of employees and buyers.

As far as the safety and health of employees there are hundreds of different specific regulations (that carry the weight of law and are mostly administered by the Occupational Safety and Health Administration or a state agency) that address different industries and different scenarios, but as an overall approach the General Duty Clause lays the foundation for pretty much any of those https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_id=3359&p_table=oshact

The "code" reference probably relates to plumbing, electrical, building etc. codes.  They certainly regulate various trades and carry penalties of various types (generally financial or with financial consequences, not criminal) for failure to follow them.

As far as industry guidelines and manufacturers guidelines, failure to follow those certainly expose the builders to potential civil lawsuits to compensate someone for alleged damage as a result of that failure.

If there was a situation that resulted in a charge of criminal negligance that results in injury, then I imagine any of the codes, regulations and installation would be brought in to support (or refute) such charges.

Types of Work

  • Water damage restoration (290)
  • Commercial construction (254)
  • Fire damage restoration (253)
  • Storm damage restoration (252)
  • Whole house remodel (252)
  • Apartment (3)

Recent Activity

  • 4/28/15 REE-Construction/First General Idaho received feedback from a customer in Jerome, ID.
  • 4/15/15 REE-Construction/First General Idaho received feedback from 2 customers.
  • 4/15/15 REE-Construction/First General Idaho received feedback from a customer in Hailey, ID.
  • 4/14/15 REE-Construction/First General Idaho received feedback from a customer in Boise, ID.
  • 4/10/15 REE-Construction/First General Idaho received feedback from a customer in Twin Falls, ID.

More about REE-Construction/First General Idaho

As a GuildQuality Guildmember, REE-Construction/First General Idaho relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of REE-Construction/First General Idaho in Twin Falls, ID; Boise, ID; Hailey, ID; Jerome, ID; Ketchum, ID; Sun Valley, ID; Gooding, ID; Buhl, ID; Kimberly, ID; Carey, ID; and 27 other cities in Idaho, California and Washington.

In this report, REE-Construction/First General Idaho has published a summary of the customer feedback they've received since they joined GuildQuality in December 2012. In that time, 158 out of 306 customers (52%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2015.

REE-Construction/First General Idaho surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a REE-Construction/First General Idaho customer, and if REE-Construction/First General Idaho completed work for you after December of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by REE-Construction/First General Idaho since December of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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