REE-Construction/First General Idaho of Bellevue, ID reviews and customer feedback from GuildQuality surveys
REE-Construction/First General Idaho
720 North Main, Unit ABellevue, ID 83313(208) 788-9111

REE-Construction provides emergency response, damage mitigation, mold remediation, structural reconstruction and contents restoration services though out the Magic, Wood River and Treasure Valleys, from our offices in the Twin Falls, Hailey and Boise areas. (more)


Customer Feedback Summary

Of 283 customers surveyed, 145 responded (51%)
Likely to Recommend
92%
First Impression
97%
Work Done Right
92%
Staff Professionalism
92%
Value
100%
Clean & Safe
100%
Professional & Organized
92%
Quality Of Materials
100%
Quality Of Workmanship
100%
Installation Crew
92%
Schedule
100%
Timely Completion Of Tasks
91%
Job Site Cleanliness/Safety
94%
Problem Resolution
92%
Sales Knowledge
100%

Map of Recent Work

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Reviews & Comments

28 Ratings
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  • REE-Construction/First General Idaho
    Review by J.C.F. of Jerome, ID
    Feb 24, 2015

    REE-Construction is always professional and prompt with their services.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Sun Valley, ID
    Jan 26, 2015

    Brad was very organised, like I said before, he was my eyes and ears when I couldn't be there in person.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Sun Valley, ID
    Jan 26, 2015

    I think Brad was pretty well organised. With me not being there i really needed them to be my eyes and ears. I trusted that to be so, and it pretty much was.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Carey, ID
    Jan 26, 2015

    I was most satisfied with the quality of the work.

    Did you find this helpful? Yes
  • "Recognize Excellence" comment from Twin Falls, ID
    Jan 22, 2015

    I was impressed with Clark because he knew what he was talking about and did what he said he was going to do.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Twin Falls, ID
    Jan 22, 2015

    They all did a great job in our home. They kept me informed about what was going on, and the follow up was really great.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Karla H. of Twin Falls, ID
    Jan 22, 2015

    REE-Construction/First General Idaho was incredibly professional, everything was done in a timely fashion, and the way they said it was going to be done. I was really pleased with the whole staff, and I was constantly kept informed of what was going on.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Ketchum, ID
    Jan 14, 2015

    The first response team did a great job in helping me to recover from this.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Jerry H. of Ketchum, ID
    Jan 14, 2015

    Waiting over six weeks to get an inventory of the damaged items along with photo documentation was unacceptable. Making me wait another month to get an invoice so I could move forward with my damage claim like pouring salt into an open wound. It took multiple phone calls and emails and then I finally retained an attorney to press for an invoice so I could complete my claim.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Jerome, ID
    Dec 20, 2014

    REE-Construction/First General Idaho was quick and available to be here without delay. They fixed everything in a timely manner and did a good job. We didn't have to wait for them to finish other jobs.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Heidi R. of Boise, ID
    Dec 16, 2014

    The staff was knowledgeable and did a great job. However, the communication was a little lacking.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Donavon H. of Picabo, ID
    Dec 12, 2014

    They're very courteous and they got it done in a timely fashion.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Grace A. of Gooding, ID
    Dec 01, 2014

    Clark Vanek did an excellent job from start to finish. He provided us with competitive bids and stayed in communication with us through completion of the work. Both he and Brian Conrad were pleasant to work with, followed instructions and completed the job in a thorough and timely manner. As out-of-state homeowners, it was invaluable to us to be able to have them do everything that needed to be done without having to contact additional contractors. Rhiannon Chavez, who is handling the billing, is also very thorough and pleasant to work with.

    Did you find this helpful? Yes
  • "Area Of Satisfaction" comment from Jerome, ID
    Nov 19, 2014

    They saved us a lot of money. We expected to have to trash all the carpets but they said they could save it. We really liked their personality. Everyone was very easy to get along with.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by T.H.D. of Jerome, ID
    Nov 19, 2014

    I would recommend REE-Construction/First General Idaho to anybody in need of fast, courteous, quality work. They are prompt and do a good job. They tell you what they are going to do and then come through. I'd give their number to anybody.

    Did you find this helpful? Yes
  • REE-Construction/First General Idaho
    Review by Mitzi C. of Kimberly, ID
    Oct 21, 2014

    I had never had a disaster happen to me before. Our home had been for sale for two years and we finally had a buyer. We were two weeks from closing and torrential rains had flooded a basement bedroom. It was several days before the damage was discovered and mold had started to grow. I was paniced and didn't know what do do. I called seven numbers listed in the phone book and on internet - Ree-Construction was the ONLY one who called me back.Tali & Clark were onsite within an hour and put the wheels in motion. REE-Construction only had 10 days to demo, remediate, and rebuild. They had numerous other projects going at time because of the flooding in our area, but they put in all the overtime needed to get my project done so my house could be sold on time. Not only was REE-Construction the only company that called me back but I feel so lucky and fortunate that they were the BEST company for the job. THANK YOU!!!

    Did you find this helpful? Yes
  • "Emergency Team Response Time" comment from Kimberly, ID
    Oct 21, 2014

    Even though I know the company was very busy with all the flooding in our area, they were onsite within 1 hour and started working immediately.

    Did you find this helpful? Yes
  • "Satisfactory Updates Provided" comment from Kimberly, ID
    Oct 21, 2014

    Clark & Tali regularly called me with updates. I met with them the first day, but then was out of town for the entire project. I never had to wonder what was going on or if everything was being taken care of.

    Did you find this helpful? Yes
  • "Timely Completion Of Tasks" comment from Kimberly, ID
    Oct 21, 2014

    We had a tight timeline and they held to it. I appreciated the overtime they put in to complete the project.

    Did you find this helpful? Yes
  • Comment from Dietrich, ID
    Sep 19, 2014

    It's nice to have companies like this around when you need them.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Better Business Bureau
  • EPA Lead-Safe Certified Firm
  • Independent Mitigation and Cleaning/Conservation
  • Institute of Inspection, Cleaning and Restoration Certification
  • International Facility Management Association
  • Rotary International
GuildQuality Member
Guildmember
Since 2012

Q&A with REE-Construction/First General Idaho

Answer Oct 10, 2014

There isn't a lot of information, so I'll make some assumptions.  First the black "spots" are on the inside of the roof sheating, the black spots are assumed to be mold and you live in a cold climate?

If my assumptions are correct you probably have inadequate ventilation of the attic area causing moisture to accumulate, condense and probably freeze during cold weather (hence the spots being limited to north side where sun does not directly heat roof in winter) This water probably thaws in the spring and leaves enough moisture at the surface (water activity) for a long enough time with sufficient temperature to allow mold (probably Cladosporium) to grow.

This is probably either as a result of a moisture source, such as a bathroom vent or perhaps ambient moisture escaping the finished area at an attic access, can lights, etc.  I suspect when you added the insulation, the temperature of the attic space was lowered during heating season as less heat was lost to the attic from the finished space.

Probably need to verify that there are no sources adding moisture load to attic, then add or increase the size of the venting or add a humidistat activated exhaust fan to the attic space to correct the cause and then properly remediate the (apparent) mold.

If the spots are on the outside, the addition of insulation may still have changed the balance of the attic temperature, resulting in moisture staying on the roof longer than in the past as the roof is not heated and dried as quickly by the "lost" heat from the inside.  This may mean it is becomes a maintenance issue either by addition of a controlling agent in or on the roofing material or (annual) cleaning to remove the "spots" when they appear.

Answer Oct 10, 2014

"Best" is a relative term.  There are certainly options that provide different levels of comfort at different price points.  Recently, we've used a product called Thermal Dry from a company called Basment Systems that installs a over the concrete. It is a snap together PVC product (unaffected by moisture) that has a matte finish(for carpet) or a faux finish (like a wood appearance).  This prevents direct transfer of moisture from concrete to carpet and provides a (minimal) insulation layer at the floor layer.

I am sure there are other simlar products on the market, but this one has served us well.

Answer Aug 15, 2014

I'm no attorney-but this is how I understand things as a layman.

Risk is a broad term and I don't know if you are talking to the safety and health or the finanical well being of employees and buyers.

As far as the safety and health of employees there are hundreds of different specific regulations (that carry the weight of law and are mostly administered by the Occupational Safety and Health Administration or a state agency) that address different industries and different scenarios, but as an overall approach the General Duty Clause lays the foundation for pretty much any of those https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_id=3359&p_table=oshact

The "code" reference probably relates to plumbing, electrical, building etc. codes.  They certainly regulate various trades and carry penalties of various types (generally financial or with financial consequences, not criminal) for failure to follow them.

As far as industry guidelines and manufacturers guidelines, failure to follow those certainly expose the builders to potential civil lawsuits to compensate someone for alleged damage as a result of that failure.

If there was a situation that resulted in a charge of criminal negligance that results in injury, then I imagine any of the codes, regulations and installation would be brought in to support (or refute) such charges.

Types of Work

  • Water damage restoration (282)
  • Commercial construction (246)
  • Fire damage restoration (245)
  • Storm damage restoration (244)
  • Whole house remodel (244)
  • Apartment (3)

Recent Activity

  • 2/24/15 REE-Construction/First General Idaho received feedback from a customer in Jerome, ID.
  • 2/19/15 REE-Construction/First General Idaho received feedback from a customer in Carey, ID.
  • 1/26/15 REE-Construction/First General Idaho received feedback from 2 customers.
  • 1/26/15 REE-Construction/First General Idaho received feedback from a customer in Sun Valley, ID.

More about REE-Construction/First General Idaho

As a GuildQuality Guildmember, REE-Construction/First General Idaho relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of REE-Construction/First General Idaho in Twin Falls, ID; Boise, ID; Hailey, ID; Jerome, ID; Ketchum, ID; Gooding, ID; Buhl, ID; Kimberly, ID; Sun Valley, ID; Carey, ID; and 27 other cities in Idaho, Washington and California.

In this report, REE-Construction/First General Idaho has published a summary of the customer feedback they've received since they joined GuildQuality in December 2012. In that time, 145 out of 283 customers (51%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2015.

REE-Construction/First General Idaho surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a REE-Construction/First General Idaho customer, and if REE-Construction/First General Idaho completed work for you after December of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by REE-Construction/First General Idaho since December of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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2015 Guildmaster Application

REE-Construction/First General Idaho is a candidate for a 2015 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, REE-Construction/First General Idaho must survey all of their customers.

If you are a recent customer of REE-Construction/First General Idaho and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of REE-Construction/First General Idaho's application.