REE-Construction/First General Idaho
720 North Main, Unit ABellevue, ID 83313(208) 788-9111

REE-Construction provides emergency response, damage mitigation, mold remediation, structural reconstruction and contents restoration services though out the Magic, Wood River and Treasure Valleys, from our offices in the Twin Falls, Hailey and Boise areas. (more)


Customer Feedback Summary

Of 249 customers surveyed, 126 responded (51%)
Likely to Recommend
93%
First Impression
98%
Work Done Right
93%
Staff Professionalism
93%
Value
100%
Clean & Safe
100%
Professional & Organized
92%
Quality Of Materials
100%
Quality Of Workmanship
100%
Installation Crew
92%
Schedule
100%
Timely Completion Of Tasks
91%
Job Site Cleanliness/Safety
95%
Problem Resolution
94%
Sales Knowledge
100%

Map of Recent Work

Reviews & Comments Reviews Only All Projects
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Reviews & Comments

14 Reviews
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  • review
    Mitzi C.
    Kimberly, ID
    Oct 21, 2014
    REE-Construction/First General Idaho

    I had never had a disaster happen to me before. Our home had been for sale for two years and we finally had a buyer. We were two weeks from closing and torrential rains had flooded a basement bedroom. It was several days before the damage was discovered and mold had started to grow. I was paniced and didn't know what do do. I called seven numbers listed in the phone book and on internet - Ree-Construction was the ONLY one who called me back.Tali & Clark were onsite within an hour and put the wheels in motion. REE-Construction only had 10 days to demo, remediate, and rebuild. They had numerous other projects going at time because of the flooding in our area, but they put in all the overtime needed to get my project done so my house could be sold on time. Not only was REE-Construction the only company that called me back but I feel so lucky and fortunate that they were the BEST company for the job. THANK YOU!!!

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Dietrich, ID
    Sep 19, 2014

    It's nice to have companies like this around when you need them.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Dietrich, ID
    Sep 19, 2014

    I was most satisfied with their overall concern. They realized there was a problem. They wanted to get it done and do it right.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Kimberly, ID
    Sep 17, 2014

    I had REE fix my damages because the first time I had a claim, they were awesome!

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Dietrich, ID
    Sep 15, 2014

    I thought they did great all the way around. I think it is normal that there were a couple things they had to come back to touch up or finish. They were very organized, friendly, and took care of the things we wanted done.

    Did you find this helpful? Yes
  • review
    Teresa S.
    Dietrich, ID
    Sep 15, 2014
    REE-Construction/First General Idaho

    REE-Construction is very efficient and fast. They are very friendly and thorough in the work that they do. I would highly recommend REE-Construction/First General Idaho to anyone!!

    Did you find this helpful? Yes
  • review
    Sara M.
    Twin Falls, ID
    Sep 15, 2014
    REE-Construction/First General Idaho

    I thought that REE-Construction/First General Idaho was timely with their work. They did a wonderful job and very good work. I would highly recommend them to anyone.

    Did you find this helpful? Yes
  • comment
    Experience Improvement Suggestion(s)
    Twin Falls, ID
    Sep 15, 2014

    No, there isn't anything that REE-Construction/First General Idaho could have done that would have improved my experience. They did a great job.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Jerome, ID
    Aug 14, 2014

    I was very satisfied with everything. They came in, took charge and got the job done. They knew what they were doing and were very professional.

    Did you find this helpful? Yes
  • review
    Rhonda S.
    Jerome, ID
    Aug 14, 2014
    REE-Construction/First General Idaho

    They did a great job. They got here real fast, came in and did a great job. They were very experienced and really knew what they were doing

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Hailey, ID
    Jul 28, 2014

    I was most satisfied that REE-Construction got the job done. They did a good job.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Boise, ID
    Jul 25, 2014

    The crew was very friendly and very professional. They answered any questions we had. I thought they did a great job. I was very impressed with the documentation afterwards.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Bellevue, ID
    Jul 15, 2014

    I was satisfied with the quickness and the quality.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Twin Falls, ID
    Jun 29, 2014

    Thank you all at Ree-Construction, we truely appreciate everything you have done for us!

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Twin Falls, ID
    Jun 26, 2014

    You could not find better people than at REE-Construction. I am just so pleased with the service I received. I live over 700 miles from the job site and my representative was constantly keeping me informed of any changes or new information in the project. I really could not be happier with the company.

    Did you find this helpful? Yes
  • comment
    Additional Comment
    Twin Falls, ID
    Jun 16, 2014

    We are certainly glad we chose REE-Construction to help us.

    Did you find this helpful? Yes
  • comment
    Area Of Satisfaction
    Twin Falls, ID
    Jun 16, 2014

    Quality of the work, Frankness of the communications and following thru on what they said

    Did you find this helpful? Yes
  • review
    Bill G.
    Twin Falls, ID
    Jun 16, 2014
    REE-Construction/First General Idaho

    After a 4x4 pickup crashed thru the front of our house late one December night, REE-Construction came immediately to enclose our home from the winter elements. They were back first thing SUNDAY morning to further asess the damages and begin planning for the repair to return our home back to it's original condition

    Did you find this helpful? Yes
  • review
    Randall R.
    Boise, ID
    Jun 10, 2014
    REE-Construction/First General Idaho

    I woke up one morning to a sewage pond in the crawl space of my house. A broken sewer line was the culprit. I called Ree-Construction and Ken and Robert were on the scene within a few hours. The explained the damages, reviewed what needed to be done to fix the problem and what they needed to do to make the house safe to live-in. They got right to work on the damage and I was good as new in a couple of days. There professionalism set me at ease and I was sure everything would turn out just like they said it would. When I checked on their work it was even better than I expected. If I ever need his kind of help again, I will call Ree-Construction and let Ken and Robert make it right.

    Did you find this helpful? Yes
  • comment
    Recognize Excellence
    Jerome, ID
    Jun 05, 2014

    Everyone was courteous. They informed me about what needed to be done before they could proceed. The whole work force was well organized.

    Did you find this helpful? Yes
More Reviews & Comments

Affiliations

  • GuildQuality
  • Better Business Bureau
  • EPA Lead-Safe Certified Firm
  • Independent Mitigation and Cleaning/Conservation
  • Institute of Inspection, Cleaning and Restoration Certification
  • International Facility Management Association
  • Rotary International
GuildQuality Member
Guildmember
Since 2012

Q&A with REE-Construction/First General Idaho

Answer Oct 10, 2014

There isn't a lot of information, so I'll make some assumptions.  First the black "spots" are on the inside of the roof sheating, the black spots are assumed to be mold and you live in a cold climate?

If my assumptions are correct you probably have inadequate ventilation of the attic area causing moisture to accumulate, condense and probably freeze during cold weather (hence the spots being limited to north side where sun does not directly heat roof in winter) This water probably thaws in the spring and leaves enough moisture at the surface (water activity) for a long enough time with sufficient temperature to allow mold (probably Cladosporium) to grow.

This is probably either as a result of a moisture source, such as a bathroom vent or perhaps ambient moisture escaping the finished area at an attic access, can lights, etc.  I suspect when you added the insulation, the temperature of the attic space was lowered during heating season as less heat was lost to the attic from the finished space.

Probably need to verify that there are no sources adding moisture load to attic, then add or increase the size of the venting or add a humidistat activated exhaust fan to the attic space to correct the cause and then properly remediate the (apparent) mold.

If the spots are on the outside, the addition of insulation may still have changed the balance of the attic temperature, resulting in moisture staying on the roof longer than in the past as the roof is not heated and dried as quickly by the "lost" heat from the inside.  This may mean it is becomes a maintenance issue either by addition of a controlling agent in or on the roofing material or (annual) cleaning to remove the "spots" when they appear.

Answer Oct 10, 2014

"Best" is a relative term.  There are certainly options that provide different levels of comfort at different price points.  Recently, we've used a product called Thermal Dry from a company called Basment Systems that installs a over the concrete. It is a snap together PVC product (unaffected by moisture) that has a matte finish(for carpet) or a faux finish (like a wood appearance).  This prevents direct transfer of moisture from concrete to carpet and provides a (minimal) insulation layer at the floor layer.

I am sure there are other simlar products on the market, but this one has served us well.

Answer Aug 15, 2014

I'm no attorney-but this is how I understand things as a layman.

Risk is a broad term and I don't know if you are talking to the safety and health or the finanical well being of employees and buyers.

As far as the safety and health of employees there are hundreds of different specific regulations (that carry the weight of law and are mostly administered by the Occupational Safety and Health Administration or a state agency) that address different industries and different scenarios, but as an overall approach the General Duty Clause lays the foundation for pretty much any of those https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_id=3359&p_table=oshact

The "code" reference probably relates to plumbing, electrical, building etc. codes.  They certainly regulate various trades and carry penalties of various types (generally financial or with financial consequences, not criminal) for failure to follow them.

As far as industry guidelines and manufacturers guidelines, failure to follow those certainly expose the builders to potential civil lawsuits to compensate someone for alleged damage as a result of that failure.

If there was a situation that resulted in a charge of criminal negligance that results in injury, then I imagine any of the codes, regulations and installation would be brought in to support (or refute) such charges.

Types of Work

  • Water damage restoration (233)
  • Commercial construction (197)
  • Fire damage restoration (196)
  • Storm damage restoration (195)
  • Whole house remodel (195)
  • Apartment (3)

Recent Activity

  • 10/23/14 REE-Construction/First General Idaho received feedback from a customer in Ketchum, ID.
  • 10/21/14 REE-Construction/First General Idaho received feedback from a customer in Kimberly, ID.
  • 9/20/14 REE-Construction/First General Idaho received feedback from 2 customers.
  • 9/19/14 REE-Construction/First General Idaho received feedback from a customer in Dietrich, ID.
  • 9/17/14 REE-Construction/First General Idaho received feedback from a customer in Twin Falls, ID.

More about REE-Construction/First General Idaho

As a GuildQuality Guildmember, REE-Construction/First General Idaho relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of REE-Construction/First General Idaho in Twin Falls, ID; Boise, ID; Hailey, ID; Ketchum, ID; Jerome, ID; Kimberly, ID; Buhl, ID; Gooding, ID; Sun Valley, ID; Meridian, ID; and 26 other cities in Idaho, California and Washington..

In this report, REE-Construction/First General Idaho has published a summary of the customer feedback they've received since they joined GuildQuality in December 2012. In that time, 126 out of 249 customers (51%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2014.

REE-Construction/First General Idaho surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a REE-Construction/First General Idaho customer, and if REE-Construction/First General Idaho completed work for you after December of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by REE-Construction/First General Idaho since December of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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