REE-Construction provides emergency response, damage mitigation, mold remediation, structural reconstruction and contents restoration services though out the Magic, Wood River and Treasure Valleys, from our offices in the Twin Falls, Hailey and Boise areas. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Water damage restoration (404)
Commercial construction (368)
Fire damage restoration (367)
Storm damage restoration (366)
Whole house remodel (366)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
I would like to say Thank You for being a straight shooter and getting things done when you said you would.
I would like to recognize the whole team. They were all great from the bookkeeper, the contractors and the project managers. There was damage to a fairly nice home with finishes and art and they protected everything really well. They made sure in their rehab that everything was really well protected....
There was nothing else they could have done. They did a fantastic job. I was thrilled to use them since I've never used them before. They did a really top notch professional job.
I truly appreciate that Clark and the rest of his crew still value high quality customer service. I will recommend them to anyone who is in need of their services. They recognize the stressful conditions for their clients surrounding restoration. They were empathetic and professional and honest. Working...
I was most satisfied in the fact that I was treated with respect throughout the process and, as mentioned, that I did not doubt the quality of work and the outcome would be highly satisfactory.
I was impressed by the absolute honesty from the REE-Construction supervisor. I had a choice of going with other companies who charged less but cut corners on workmanship and true restoration or get the job done well and completely and pay a little more. I chose the second option. I felt at ease knowing...
I cannot think of anything that would have improved my experience. They are honest, professional, and highly skilled.
I was satisfied with their cooperation and inclusion of how I saw the problem. The end result was excellent.
They were great. Everything was timely and well communicated.
black spots on the roof. can you tell me what is the cause of this? have lived in this house 12 years and have had no problems. what can you do to clean this?
There isn't a lot of information, so I'll make some assumptions. First the black "spots" are on the inside of the roof sheating, the black spots are assumed to be mold and you live in a cold climate?
If my assumptions are correct you probably have inadequate ventilation of the attic area causing moisture to accumulate, condense and probably freeze during cold weather (hence the spots being limited to north side where sun does not directly heat roof in winter) This water probably thaws in the spring and leaves enough moisture at the surface (water activity) for a long enough time with sufficient temperature to allow mold (probably Cladosporium) to grow.
This is probably either as a result of a moisture source, such as a bathroom vent or perhaps ambient moisture escaping the finished area at an attic access, can lights, etc. I suspect when you added the insulation, the temperature of the attic space was lowered during heating season as less heat was lost to the attic from the finished space.
Probably need to verify that there are no sources adding moisture load to attic, then add or increase the size of the venting or add a humidistat activated exhaust fan to the attic space to correct the cause and then properly remediate the (apparent) mold.
If the spots are on the outside, the addition of insulation may still have changed the balance of the attic temperature, resulting in moisture staying on the roof longer than in the past as the roof is not heated and dried as quickly by the "lost" heat from the inside. This may mean it is becomes a maintenance issue either by addition of a controlling agent in or on the roofing material or (annual) cleaning to remove the "spots" when they appear.
What is the best flooring for a cold, damp basement? There is existing carpet over a concrete slab.
"Best" is a relative term. There are certainly options that provide different levels of comfort at different price points. Recently, we've used a product called Thermal Dry from a company called Basment Systems that installs a over the concrete. It is a snap together PVC product (unaffected by moisture) that has a matte finish(for carpet) or a faux finish (like a wood appearance). This prevents direct transfer of moisture from concrete to carpet and provides a (minimal) insulation layer at the floor layer.
I am sure there are other simlar products on the market, but this one has served us well.
What laws regulate builders putting workers at risk, and buyers at risk by not following code, industry guidelines, and manufactures instructions.
I'm no attorney-but this is how I understand things as a layman.
Risk is a broad term and I don't know if you are talking to the safety and health or the finanical well being of employees and buyers.
As far as the safety and health of employees there are hundreds of different specific regulations (that carry the weight of law and are mostly administered by the Occupational Safety and Health Administration or a state agency) that address different industries and different scenarios, but as an overall approach the General Duty Clause lays the foundation for pretty much any of those https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_id=3359&p_table=oshact
The "code" reference probably relates to plumbing, electrical, building etc. codes. They certainly regulate various trades and carry penalties of various types (generally financial or with financial consequences, not criminal) for failure to follow them.
As far as industry guidelines and manufacturers guidelines, failure to follow those certainly expose the builders to potential civil lawsuits to compensate someone for alleged damage as a result of that failure.
If there was a situation that resulted in a charge of criminal negligance that results in injury, then I imagine any of the codes, regulations and installation would be brought in to support (or refute) such charges.
As a GuildQuality Guildmember, REE-Construction/First General Idaho relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of REE-Construction/First General Idaho in Twin Falls, ID; Boise, ID; Jerome, ID; Hailey, ID; Ketchum, ID; Sun Valley, ID; Buhl, ID; Gooding, ID; Kimberly, ID; Meridian, ID; and 38 other cities in Idaho, Washington, Nevada, New York, Oregon, and 2 other states.
In this report, REE-Construction/First General Idaho has published a summary of the customer feedback they've received since they joined GuildQuality in December 2012. In that time, 200 out of 420 customers (48%) responded to a GuildQuality satisfaction survey, with the most recent response in July 2016.
REE-Construction/First General Idaho surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a REE-Construction/First General Idaho customer, and if REE-Construction/First General Idaho completed work for you after December of 2012 but you haven't yet received a survey, please let us know.
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