Very responsive and professional to customers requests. Results were mostly satisfactory.

Overall product and homeownership experience is not reflective of the postitive sales experience. Product issues are not what should be expected at this price point.

This is my second one with vanmetre . I say no vanmetre to anyone that asks after the second.

The sales person for Van Metre homes was very helpful and very helpful.

Build quality and features not as expected. Had to follow up on multiple shortcomings during construction phase. Had I not noticed and raised as a concern, those would have not been addressed.

Neither myself nor my neighbors would recommend Van Metre to anyone. I have spread the word amongst colleagues, friends, and family to avoid Van Metre.

There were several issues when I moved into the new house. They have not been addressed. The primary bedroom windows are not up to par. When I bought the new house, a month after I signed the contract, I wanted the patio to be included, but Van Metre was not willing to do that. I will have to wait and find someone else to do that. It has been more than 6 months, and they still have not resolved my window issues. Winter has passed, I am still not comfortable in my own bedroom, and my bill has not come down. The quality in the attic and the noise in the kitchen from the exhaust fan flapping are some other issues.

Beautiful human beings and quality homes.

I really like the build quality and the way Van Metre Homes handles and treats customers, so I would definitely recommend them to a friend.

I have been with a water heater issue since we moved in and feels like they are refusing to fix the issue which is completely not okay

From the first time I went in I received professionalism. There was never a push to buy, and Bonita asked questions about MY needs and the more I learned about the community the more I wanted to make it my home.

Built us a great home :)

I think for a track home with not a lot of options I did have ok choices.

I don’t think I would recommend because there were too many things that were incomplete and/or sloppy work in the condo. For example, caulking left in tub and on floor. I scraped up the caulking in the tub myself. The fact that the tile was not sealed and I wasn’t informed about it is also a sore point with me. When I informed the site head (John??) that I wasn’t told this during walkthrough he told me sometime the tech forgets things and stuff happens. When I complained abt the floor tile not being sealed and showers him how it was turning yellow and asked how I could prevent this, he told me I should clean it. That was an insult because I do clean the floor. I was trying to determine if there was a recommended product to use on the floor to keep the grout fresh and white and instead was insulted. I was starting to get buyers remorse after moving in because there was even a problem with the toilet seat. Also when I arrived for my walkthrough the construction person was using Clorox Eraser on the wall to cover marks on the wall instead of having the wall repainted.

Lovely homes. Nicely designed. I'm proud to have a Van Metre home.

Their customer service is excellent.

I am likely to recommend Van Metre Homes to a friend because they made the process very easy, and they were easy to deal with.

The quality of the build was excellent. I like the floor plan. We are fully satisfied with the house we bought from Van Metre Homes.

The Sales process and the quality of professionalism of the sales staff was a big factor in our decision to buy a Van Metre Home.

They were especially helpful to me since I was still living in CA, and since it was a move-in ready home I had to purchase it in October, even though I would not be in Virginia until the beginning of November. They tried to accommodate my friends schedule as much as possible since she had to be my POA for the Close and all of the activities preceding the Close of my home. They also kept & locked up my keys, garage opener, fobs, etc. at my request until I was able to be here to access my new home in November!

My experience with Van Metre Homes, especially the sales team was horrible. They say something and do something and try to beat around the bush. I was highly disappointed with Van Metre Homes. I complained about it to the director of the sales team because when I was talking they didn't know how to speak with the customer. The customers don't matter to them. They don't know how to speak with the customer. They have no experience or standards. For example. they will quote me for the same home at one price but another at a different price. They don't have standards. One person will get a quote for one price and another person another price even for the same home. I spoke to my neighbors, they were disappointed. The sales team really needs to go through some proper training. The company especially should have some standards. They don't treat their customers fair.

I would certainly tell friends to check out a Van Metre home but not at the exclusion of other builders.

I could not be happier with my home purchase. I am very happy we decided to buy a Van Metre home. The attention to service and detail is carried through from the sales office to the construction site. I am even happy with the service and attention in the post-purchase period. I have asked for minor repairs for small things and they have all been corrected very quickly.

I believe the quality of my home is good. I would recommend the
“Spec” process. It was less stressful than my previous build. Because all of choices were set, there weren’t delays in construction.

From beginning to end I was handled well, and respectfully by the staff in Gainesville. Meridyth, Carleen and Melissa were all great.