Most helpful reviews
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by T.A.S.
Meadville, PA, on Jan 05, 2017
There were a few issues that Universal corrected. This took a long time. I fixed many items myself (nail holes - drywall cracks - sidewalk issue - two interior vents fixed - painting). There was a driveway cement border that was to be put in where Universal had a dumpster and portable toilet. They promised...
Review by William M.
Hermitage, PA, on Dec 25, 2016
Worst customer care service in the world. Poor quality workmanship and no support at all from universal. The company hasn't even responded or replied to my calls or requests for repairs. Contractors do sloppy work with no regard for the quality of the finished product. How do you get paint out of all the carpets and tiles?
Review by Jannette G.
meadville, PA, on Sep 04, 2016
get you to buy really great. but do not take care of you afterwards with warrenty never get back to you. do not take care of you.. Day moved in said window bad. nearly 2 years never been back. taken care cracks etc in walls anything no one ever calls still waiting for HA 2 Year warrenty. things to...
Review by Malcom S.
Hermitage , PA, on Aug 06, 2015
The personnel that we have encountered at Universal Development has been very kind, knowledgeable and good to work with.
Review by David T.
Hermitage, PA, on Jul 08, 2015
I have E-mailed problems we are having as far as cracks in asphalt on patio, in house etc. Response was next to none and when I finally did get a response they stated they would get back with us and never did.Do we have to wait the two years before things are fixed? The items I sent in were minor things....
Review by Joseph T.
Meadville, PA, on Jun 13, 2015
If some of the work they promised to be done would be done, my response would change. As of right now, I am completely disillusioned.
Review by Malcom S.
Hermitage , PA, on Feb 02, 2015
We are very pleased with everything so far. The manager has been nothing but helpful and we have not wanted for anything.
Review by D.A.M.
Hermitage, PA, on Jan 03, 2015
I would like them to be more responsive as far as warranty problems.
Review by Paul S.
Hermitage, PA, on Dec 30, 2014
There is no attention given to details inside.
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Answers from contractors near Girard, OH
Is it natural for water main to drip after it is turned on after 3 weeks shut off ? We had shut it off and drained before going on vacation
Pat Moran of Window World of PennOhio PRO answered:
Jan 15, 2019
Just behind the valve handle there is a "packing nut" that sucures the shut off valve into the body of the unit. Take a cresent wrench and tighten up that nut and this should stop that leak. No need t ... read more
Do you have to use a specific light bulb when using a dimmer switch.
Bob Gallese of Acclaim Renovations & Design PRO answered:
Nov 11, 2016
Definitely use the LED bulbs but be sure that they are dimmable. The light output is much, much better than any other type of bulb. I know that they are more expensive but the CFL-type bulbs burn out ... read more
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