Thompson Remodeling partners with you to discover your style and vision for your home. We create a custom design to meet your specific needs that is uniquely yours. Our process ensures that there are no surprises – your custom project will be built on time, on budget, and to your approved project plans. We want to help you Love Where You Live. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Design build remodel (50)
Kitchen remodel (24)
Interior painting (15)
Bathroom remodel (11)
Master bathroom (8)
Basement remodel (4)
Faucets & fixtures (3)
Dining room (2)
Living room remodel (2)
Whole house remodel (2)
Covered porch (1)
Master bedroom (1)
Outdoor living area (1)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Thompson Remodeling Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Thompson Remodeling Inc. in Grand Rapids, MI; Ada, MI; East Grand Rapids, MI; Lowell, MI; Rockford, MI; Kentwood, MI; Alto, MI; Byron Center, MI; E. Grand Rapids, MI; Grandville, MI; and 16 other cities in Michigan.
In this report, Thompson Remodeling Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in October 2007. In that time, 118 out of 153 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2017.
Thompson Remodeling Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Thompson Remodeling Inc. customer, and if Thompson Remodeling Inc. completed work for you after October of 2007 but you haven't yet received a survey, please let us know.
Thanks for letting us know that this comment may be inappropriate. A member of our team will review the comment.