Jack and Justin were great throughout the purchase and warranty process, thus far. However, the build quality is not great.
The entire team from beginning to end Jack,Amy, Kelly and Mike have been amazing and very responsive to all our needs. We have never had such an amazing experience like this ever when buying a house. We are so thankful we chose Saussy Burbank! Our forever home is truly home and we are blessed to have such a wonderful home! Thank you to everyone for making this possible!
This house was already completed at the time we purchased it but everyone we dealt with at and after the purchase were extremely helpful and professional. The site manager (Connor Coons) was great to work with and took care of all of our questions in a very timely manor.
Saussy Burbank is easy to work with and a pleasure to work with for all household needs.
From the time I called them to the final closing, I had a great experience with everyone. The builder was great and the quality of the home is fantastic. Overall, I am happy with the home I got.
Saussy Burbank made the entire building and closing process seamless. After the sale there customer service post sale is second to none.
Sales Attentiveness - Dean and David were both top notch and provided excellent service
INCREDIBLY high quality. The attention to detail and client experience is above and beyond.
Saussy Burbank has been very good to work with.
Quality of work has been giving me issues and it is frustrating.
I have had a phenomenal experience with Saussy Burbank. After meeting with several other builders, I was becoming discouraged with the home building process. However, Saussy Burbank completely changed that. Sherry did an amazing job of not only informing me about the building process but also making me feel comfortable as a first time home buyer. I am also so impressed with the customization options and the guidance Allie offered! I also love getting updates on my home. I truly feel as though I am in great hands with Saussy Burbank and I feel so confident in my decision to build my first home with them!
I have loved the entire process of building a house with Saussy Burbank. Everyone I have worked with has been so friendly and helpful. I feel confident my home will be beautiful and high quality!
Our Saussy Burbank home was a completed home so we cannot comment on the full process of selecting options. We do enjoy the our home and the process of purchasing it was smooth.
Some of the work in the house is a bit sloppy, felt like it was rushed on some of the paint, windows, doors, etc.
Since I moved 4 months ago. There are several issues that keep coming up cabinets electricity and windows! The townhome shaken when heavy trucks go by the street. The window issues may have been caused by the shaking. At this point I wonder if the foundation was improperly done. I call the guarantee number and nobody called me back.
Very professional
Recognized Excellence - I would like to recognize my salesperson, Amy. I had an extremely positive experience with her.
Absolutely yes I would recommend Saussy Burbank. Love our Saussy Burbank home and are buying another one from them.
Sales Attentiveness - Sherry is awesome! Always helpful. Always prompt!
Design Center & Selections - Ally with the sales and design center was extremely helpful and patient.
Additional Comments - This is my second personal house built by Saussey Burbank. Great quality and resale value. Also, I have been proudly selling these homes as a Realtor for many years.
Jack Amy, Justin, Peter and Kelly. Great team of folks committed to doing the best possible work
Additional Comments - We did not plan on buying a new house, but this house is perfect for us.
Areas Of Satisfaction - Thomasena is well known in the area as an outstanding representative for S-B...and for good reason What an amazing lady - she deserves a raise! We have purchased several high end homes in the last 20 years and she was by far the very best on either side of a real estate deal. Bravo
Saussy Burbank has been incredibly professional and thorough throughout every step of the process. We feel confident we are getting a high quality product and can't wait to move in.
The overall product met expectations; however, did lack attention to details and we have issues with items that we are still waiting to be fix.
Impressive floor plan designs and quality product.
Easy to work with and enjoy all the sales and building process.
Sales Attentiveness - Sherry and Ally have been awesome to work with. Very attentive to our requests.
Saussy Burnbank and your PM here, Connor Coons, have a strong reputation amongst the builders and new homeowners at Kiawah River. Other SB buyers frequently comment about their positive experience. Not always the case with the other builders. We were, and continue to be, extremely pleased with Connor's approach, style and assistance.
Areas Of Satisfaction - PM Connor Coons was very helpful and communicative. He did what he committed to and was honest whenever he couldn't do something. He stuck to do-able timelines and if something took longer than expected, he promptly let us know.
Customer Suggestion - From a design standpoint, SB placed certain appliances or other features that we would have expected to see in a lesser priced home. Specifically, the dishwasher, oven and microwave are something we might expect in a starter home, vs. a $1MM+ home. Plastic toilet seats (Connor fixed that and had better quality ones installed) The electrical architecture was a bit lacking. Switch locations, particularly for the ground floor, are only located on that ground floor, meaning we have to go downstairs to turn off many of the exterior lights. Most homeowners in this neighborhood (including us) have a golf cart, and an extra refrig or freezer or two downstairs. Larger voltage plugs and breakers as standard install would have been nice. (I'm paying to have that additional capacity added)
Additional Comments - Connor was/is great. He has that absolute best reputation amongst all the builders in Kiawah River, and most owners speak very highly of Saussy as a result. He's an outstanding representative of your brand and company.
every one was great to work with.
Additional Comments - We would buy again from Saussy Burbank.
Concern For Needs - Sherry is incredibly responsive to considering changes that meet our needs to live in our home.
Options - This is the 4th house that we have started from the ground up. I think that Saussy Burbank has curated a good selection of options to not overwhelm the consumer.
Responsive Design - Ally was increbily helpful. She was patient when I became overwhelmed or indecisive.