Sales Knowledge

Sales Knowledge - Not only the above traits but he returned when the job was being done to confer with the crew. That was re-assuring and demonstrates excellent and appropriate communication skills. Also communicated readily with the customer.l

Areas For Improvement

Areas For Improvement - The job was handled in a professional manner. The timetable was met. Workers were on time, maintained the work schedule and appeared to be interested in doing a good job with attention to details.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with how prompt everyone was from Runyon & Sons Roofing.

Additional Comments

Additional Comments - I am very happy with the service and thank them very much.

Recognized Excellence

Recognized Excellence - They all did a great job.

Recognized Excellence

Recognized Excellence - Everybody was good, from Tom to the secretary at the office and the crew itself. I had an overall good experience.

Recognized Excellence

Recognized Excellence - I am terrible at names. Each and every person working and supervising on this job offered exceptional service. I think his name was Dave as supervisor made sure I understood the difference in some of the products we debated about from Sherwin Williams. I was actually inclined to go with a particular product with a "tint" in it. This was when I thought the products were oil-based. Thank goodness he showed me the actual products on pieces of cedar. The tinted product was more like a paint. I would have been very unhappy with it. It was also very nice to have the same 2 crew members each day,, and that they were experienced. Too often when I have work done at the house, I hire some "experienced" company and end up with a crew that are "nubies" on the job.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied that we needed some extra repairs and I really appreciated how they communicated with us. They left the decision in our hands as to how we were going to proceed with that.

Areas Of Satisfaction

Areas Of Satisfaction - Runyon & Sons Roofing did exactly what they said, and it really looks great.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied I think with the salespeople who came here. They let us know what to look for if we decided not to go with them and they told us what questions we should ask other companies. I liked that they were knowledgeable and they taught us what we should look for.

Areas Of Satisfaction

Areas Of Satisfaction - I think the workers being on site and being very professional around my small children.

Areas Of Satisfaction

Areas Of Satisfaction - The beauty of the roof was the most satisfying but the quality of the workmanship and the feeling that the workers conveyed that they wanted to do the best job possible made us very glad that we went a little further in the cost we had anticipated. We got full value in every area. Also we appreciated the safety measures that were taken with the young men who installed our roof. That was a worry at first.

Areas Of Satisfaction

Areas Of Satisfaction - I got other estimates for my roof problems and they wanted to put on a whole new roof. I knew I did not need a new roof. Runyon immediately discovered the problem which I sort of knew but did not know enough about roofing to understand.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the level of communication.

Areas Of Satisfaction

Areas Of Satisfaction - Efficient, polite, on-time, great clean-up and most importantly, fixed the problem that two other companies couldn't diagnose.

Areas Of Satisfaction

Areas Of Satisfaction - Every person we talked with wanted to answer our questions (and did), explained all details and wanted to make sure we were satisfied.

Areas Of Satisfaction

Areas Of Satisfaction - Runyon & Sons Roofing were prompt in their work, and it was easy for me to get in and out despite the work. They were very orderly.

Clean & Safe

Clean & Safe - My husband was amazed each day when he arrived home, with the exception of the materials left out for the next days work , you could not tell anyone had been working at the property.

Areas Of Satisfaction

Areas Of Satisfaction - Very organized & neat

Areas Of Satisfaction

Areas Of Satisfaction - Eric and his crew were excellent, and Norm was great following up on the work regularly, and after the job was completed.

Recognized Excellence

Recognized Excellence - Eric and Crew, and Jack re-installed the Leaf Guard Gutters better than they were originally installed.

Areas Of Satisfaction

Areas Of Satisfaction - I was very pleased with their overall professionalism.

Additional Comments

Additional Comments - I would just like to give a big thank you to them for a good job.

Areas Of Satisfaction

Areas Of Satisfaction - I felt like I got value for my investment.

Areas Of Satisfaction

Areas Of Satisfaction - The communication was excellent. They kept me informed, and any time I called they answered my questions. When they weren't able to come the day it was scheduled, they rescheduled.

Areas Of Satisfaction

Areas Of Satisfaction - The work crew was very hardworking. They didn't stop to take any breaks.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was a good experience. I was very satisfied, and I would recommend them highly.

Areas Of Satisfaction

Areas Of Satisfaction - I was very impressed with the way they did the whole roof.They seemed to be very professional and knew what they were doing the whole time. They were hard workers. They didn't take a lot of breaks.