My purchase was reasonably straightforward and free of complications.
We absolutely love the home. Alex our builder is amazing.
They never over promised and delivered a beautiful home before their deadline.
Overall very good quality product. Opportunities to clean up communications to buyers.
They were helpful throughout the entire process.
Poor quality of materials and work. Drywall cracks that are beyond regular settling of house, poorly done drywall (so many uneven walls, corners of walls round, etc), poor gutter install, many crooked cabinets, poor design of water heater placement and laundry room outlets/vents/water lines. Ceiling in multiple rooms has needed repair within a month of moving in. Ceiling also doesn’t appear to have been painted anywhere in house. Multiple painters have said it is just a coat of primer. Tile floors in bathrooms are uneven. Cracks in drywall concrete. Poor yard work (was told someone would aerate within two weeks of close, it’s been over a month) and poor drainage. Tons of sitting water.
Great experience with John G. He followed up on everything.
Excellent, Floorplan a Townhome- LOTS of storage...good utilization of space. Very well appointed with 'standard' finish selections.
The Project Manager/Superintendent was excellent.
I have owned at this point 3 Regent built homes. They get better & offer more in each new development they build.
I am happy with my home. The process to get here, the customer service, and the attention to detail were not good. Communication was not what it needed to be. Several things are still pending, and I am waiting for them to be resolved.
It was a great experience Everything was handled professionally. I am pleased.
The overall home quality leaves many doubts about care and concern over build quality, and seems to be that speed was prioritized over quality.
The neighborhood is awesome, quiet, and clean. I feel so comfortable and safe living here.
I am very pleased with everything! I like the attractive, well-kept Carothers Farms community, the low HOA fees, the quality of home construction, and your attentive employees!
Some of the finishes left things to be desired. The bottom of the doors weren't sanded, and the paint they used comes off as soon as you wash the wall. Some of the things were done cheaply for what we paid.
I am a second time Home Buyer with Regent Homes LLC and I purchased with Regent Homes LLC again as my Previous Experience was positive and I lived in my previous home for 13 years and experienced very few issues from the building process all the way to my closing date. I felt comfortable doing so again. My experience with my new home in Autumn View would not entice me to encourage others without fair warning. Nor would I purchase a Regent Home again at this point in my one month of ownership.
I feel other builders offer higher quality products. The paint and stain in our home was terribly done and throughout the building process the site was a mess. Trash everywhere. Lots of issues when we moved and still things undone.
Our builder Paul was outstanding. His attention to detail and willingness to work with us in several things that came up.
I would explore all other options before buying from Regent Homes LLC.
The builder was great, however the HOA company they utilize is not great.
Regent Homes were very helpful finding the right home, and have been accommodating for any issues that have risen.
I love the location and the people in this community. I feel ssfe here.
I feel safe here.
Joey was fantastic. I had a pregnant wife and three small kids. He was patient and fantastic. He was informative and kept us updated and answered all our questions. I do not think the process could have gone better.
My home was not finished when I moved in almost a month ago. Even though it’s well built, I had no hot water for 10 days. I had no air for the first 3 days. Building codes didn’t approve the home till two weeks after I moved in. I still don’t have gutter splash pans. It’s difficult to reach anyone about these problems.
Two major items that drive this score.
1: the quality of build is very average
2: lack of responsiveness to addressing warranty issues.