Ease of Issue Resolution - It took way to long to get a technician to the house. This was a simple repair.
Additional Comments - Everything about my experience with this company was absolutly exceptional!!! From making the first appointment, to the final installation. We are very happy to have chosen Universal Windows direct for our new windows
My windows are a beautiful new addition to my home. The installers were very polite and helpful.
This is my second time using Universal Windows, no complaints. I have recommended them to two neighbors
Love my windows. Done in 6 hrs.They cleaned up after done,no mess.
Worste customer service experience in my life. The windows recommended are underrated for the size of the openings. They bow and bend and seals broken. Thought my two story great room was going to fall down. Looking at windows they look like a fun house mirror. Totally dissatisfied. Wish you offered a zero star rating. I wouldn’t use them for tree house windows
I just recommended Universal Windows to a friend yesterday.
I was impressed by the construction of the windows.
They were professional, friendly, accommodating to our schedule and delivered quality in a timely fashion. We have dogs that bark nonstop at strangers. They were not even phased by the barking. They always had a smile on their faces even though the dogs wouldn’t shut up. That meant a lot to us. I highly recommend them.
Wendy S.
Ordered in Nov. Needed installed by March 10. Did not do that.
I contacted Universal Windows Direct as the first of several window installation companies I researched and ended up not even contacting another vendor. I was nervous about the timing of the installation but the installer-Ryan Lilly made that day way more positive than I thought it would be. My experience with this company was way better than I had ever anticipated.
We still don’t have the doors installed nor communication about getting the correct ones ordered& installed.
From the salesman to the measure technician to the installers, this was an A+ experience! Windows look great and we are very happy so far!
Great windows and installation
Came in wrong color dissatisfied
I would recommend this group to friends and family!
I hate to give such a low rating being that they have worked to address issues I have had. I have a window that is STILL blowing cold air from all around it. Even after they came out to put more caulking in. This is dissappointing being that I had my windows replaced especially because of this window.
The result was ultimately just what we wanted, but it look a very long time, first for the initial installation and then several more months to correct three issues. Other than when I called because I hadn't heard anything for weeks or months, there was ZERO communication about service dates until a few days in advance. You could do a MUCH better job of providing periodic (at least monthly) schedule updates.
We are likely to recommend the company… however we are having trouble with the same window!
I will absolutely recommend Universal Windows to all my friends.
Communication - FIVE STARS PLUS
Installer’s Professionalism - The installers (brothers) were FANTASTIC friendly, professional cleanliness cleanup everything will ask for these men again if I need more window installation.
Overall Experience - 10+++++++
Universal Windows stands behind their products
Had a small problem with one window and the man that came to fix it was polite quick and did a great job.
Service Technician’s Performance - As mentioned above, the service tech that fixed our issue was polite, professional on time and quick to get to work. Great representative for your company.
Installers were on time, professional & courteous. Product looks to be of good quality.
Cleanliness - Job site was cleaned up inside and out. Had a few scrap pieces left in the yard, however the winds that day were gusting up to 30 mph soi can’t fault them for missing a few things.
Very good workers done a wonderful job
Universal Windows Direct was recommended by friends who live on Lake Erie. We were impressed with the look of their windows, they were impressed by the warmth despite the winds off the lake. Everyone from the salesman to the scheduler, installer and the person who called to verify that we were happy with the work performed were top notch. We couldn't find a warranty as good as this one. Wish we had tried them sooner.