I just wish there was a little more communication between the builders, sales professional, and buyer.
UnionMain Homes are very great homes, beautiful homes. They are well-built. Working with the team was very nice and friendly.
I was happy with home I don't like the design. I would recommend to other people. Pricing is good
Love the floor plan. Working with the Sales Agent (Jason) and the Construction Manager (Yale) has gone very well
This is our first home with UnionMain. The value for the money seems very good. There are nice floor plans to choose from and the new community looks very promising. We are excited to experience the development of the neighborhood and surrounding amenities.
Construction Manager - Yale consistently provided regular updates and was extremely prompt at responding to any and all of our questions/concerns. He provided us extra attention as out-of-state buyers by going above and beyond with weekly video walkthroughs of the construction progress. He made us feel like we had our own special concierge throughout the entire build process of our new home and was always very accommodating.
Sales Counselor - Jason was great to work with. From the start, he provided perspective and recommendations throughout the process and advised on the various steps throughout the sales cycle. He helped us identify and select one of the premiere lots in the first phase of construction and was always prompt and courteous in his communication. His turnaround on documents for us to review and sign was always timely.
Closing Preparation - Our mortgage agent and title company contacts were all top notch. Angel is extremely knowledgable and helpful answering all of our questions promptly, concisely and patiently throughout the financing process. He regularly assured us of the positive progress of our loan processing and advised us on expectations to prepare for.
Recognized Excellence - Both Jason and Yale have been great team to work with! They took time to discuss all our questions/concerns and were always prompt with communication. Yale, especially, always went the extra mile to make us feel taken care of and comfortable throughout the construction cycle.
Additional Comments - We appreciate the opportunity to provide feedback about our experience and hope some of the items are considered to help the experience for future buyers.
Would not recommend.
The sales and customer service were amazing, but the quality of the house is not good at all, the house is falling apart.
UnionMain showed Excellent customer service and great quality in the homes they build. I highly recommend to anyone in the market.
They did well except I did have an issue with the window vanity and the trash cabinet.
Yes I have and will I continue to whenever I can.
I think that Unionmain Homes offers more upgrades as part of their standard home model package and an overall better quality home than the other builders.
Inventory home was purchased and there are some nicer standard features that weren't offered with other builders at the price point. That being said there is some quality concerns that have come to light the longer we've been in the home. Most notable being a bow in the tray ceiling in the entryway to the home and poor drainage between our home and a neighbors that is a constant mud pit. The side of the home faces east and west with the area that stays constantly wet facing east with the home next to us being a 2 story home the area between the homes has very little direct sunlight and giving the area very little time to ever dry out. Would think engineers would look at this and install some sort of drainage system to move excess water from this location.
Construction Manager - Awesome...Always there to answer our questions and repair or replace defects in our new house.
Sales Counselor - Awesome. Kept us updated on the house. Always there to answer our questions.
Recognized Excellence - DeShaun the construction manager and George the sales rep
Good quality home and they finished the project like they promise!
UnionMain was accommodating for concerns or customization request as long as it is reasonable and was always available to discuss questions and educate homeowners on the construction process.
UnionMain Homes responded to everything in a good amount of time. Working with UnionMain Homes has been great.
Since the beginning stages, I have talked very highly of UnionMain and have been recommending to all of my family and friends who are currently looking to move/ build a home.
I think they did a good job. The only major issue we had, they fixed immediately. They seem to be the only builders to care about the neighborhood. I really appreciate that. They came over and cleaned up.
I am for sure will NOT recommend this builder to any on my friends. I don't want my friends to go through the worst experience and cheap quality.
We have a beautiful home with issues. Once these issues (all of which should have been corrected PRIOR to closing, or never happened if there would have been some craftsmanship/construction oversight along the way) are corrected, it will be the home we were hoping for. I would be willing to bet that the process is similar with most every other builder today based on the way the industry has gone with a focus on speed of construction and whatever it takes to close and walk away mentality.
Highly recommend for home buyers who are looking for higher standards and more values of new construction homes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of UnionMain Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys