Area Of Satisfaction

Area Of Satisfaction - Quality of the workmanship

Schedule

Schedule - Any scheduling issues we encountered were not the fault of anyone at TomCo.

Problem Resolution

Problem Resolution - We threw them some curveballs along the way, and everything was dealt with promptly and professionally.

Additional Comments

Additional Comments - Overall, we were very satisfied with our experience. This was a BIG project with a lot of components, and every aspect was completed to our satisfaction.

Punchlist

Punchlist - Alan even came back and installed a 50 cent screw that was missing from a window handle. Now that is fantastic service!

Additional Comments

Additional Comments - Overall, we love the end result! So well done!! We would hire you again! Thank you so much!

Additional Comments

Additional Comments - Great experience

Area For Improvement

Area For Improvement - Costs were higher than we hoped, but that was driven by the market, and less so directly by Tomco.

Area Of Satisfaction

Area Of Satisfaction - Their communication and follow up were outstanding. Unheard of for a lot of contractors/home improvement specialists!

Lead Source

Lead Source - Angies List

Additional Comments

Additional Comments - We are very happy with the work they did at our home and would highly recommend them to anyone looking for help with home improvements!

Additional Comments

Additional Comments - We are pleased with the finished project.

Area For Improvement

Area For Improvement - I honestly do not have any. They did a fabulous job!

Area Of Satisfaction

Area Of Satisfaction - Everything turned out amazing! Their attention to detail and end result we amazing! We love our basement!

Lead Source

Lead Source - A friend and coworker.

Area For Improvement

Area For Improvement - No suggestions. Projects proceeded as expected.

Area Of Satisfaction

Area Of Satisfaction - Enjoyed the staff and appreciated their organization and expertise.

Lead Source

Lead Source - Spouse located the company via his online search. He based his selection on quality.

Additional Comments

Additional Comments - I would recommend this company to my friends and family.

Area Of Satisfaction

Area Of Satisfaction - Very patient and answered all of my questions

Area Of Satisfaction

Area Of Satisfaction - The workman ship of each Contractor

Lead Source

Lead Source - Long time customer

Area Of Satisfaction

Area Of Satisfaction - We appreciated Tom’s expertise in the design phase. Tom and crew were great in keeping us informed about the various aspects of the project. The attention to detail and craftsmanship was excellent.

Lead Source

Lead Source - Searched for local companies on the internet. Read about Tomco’s previous projects and customer comments.

Additional Comments

Additional Comments - This was a wonderful experience for us. We love our new kitchen.

Professional & Organized

Professional & Organized - They showed up when they said they would show up, and did the work they said they would do.

Schedule

Schedule - The online calendar was really helpful and reassuring.

Budget

Budget - They really helped us plan up front, and there were no surprises during the remodel.

Communication

Communication - Always available for questions.

Employees & Subcontractors

Employees & Subcontractors - Brian was great to work with.

Lead Source

Lead Source - Our interior decorator, Carol Klein.

Additional Comments

Additional Comments - We are very pleased with our remodel, and will hire Tomco again. We were frankly dreading the process, but they were really professional, timely and efficient.

Area For Improvement

Area For Improvement - (2) Areas - CONFUSION ON THE SHOWER GLASS DOOR AND SCHEDULE

Area Of Satisfaction

Area Of Satisfaction - Brian, the Project Lead person is excellent. Kept us informed, always courteous and professional. Thanks, Brian

Lead Source

Lead Source - From a family friend.

Additional Comments

Additional Comments - I have recommended TOMCO to friends as a good source for Home Improvement.

Area Of Satisfaction

Area Of Satisfaction - Great company! Ethical, follows the rules (building permits, inspections).). Very flexible without judgement with changes. Easy to talk to and work with.

Area Of Satisfaction

Area Of Satisfaction - Commitment to quality and willingness to take calls when things come up. The job supervisor was very easy to work with and communicated well with us throughout the process. The subcontractors all did a good job.

Area Of Satisfaction

Area Of Satisfaction - Tom did a great job listening to what we wanted and offered options. We have a smaller kitchen and he did a great job maximizing the space. It looks awesome!

Lead Source

Lead Source - Recommended by lumberyard I went to.

Additional Comments

Additional Comments - My wife and I felt instantly comfortable with Tom. He spoke to both of us equally. We could tell he knew what he was doing. His team was great.

Professional & Organized

Professional & Organized - We strongly agree regarding Tomco's professionalism. There were times where the organization part was challenging, however that was mainly a factor of the project occurring during the COVID-19 pandemic.

Schedule

Schedule - With the pandemic, certain materials were delayed and multiple subcontractors could not work in the space at the same time.

Budget

Budget - We did not have a fixed budget and we also changed the scope of the project several times. That said, Tomco was mindful of providing us cost-effective options.

Punchlist

Punchlist - Given the great scope of the project and our attention to minute detail, it did take longer than we and Tomco expected to complete all the finishing touches.

Area For Improvement

Area For Improvement - Tomco did not fall short of reasonable expectations.

Area Of Satisfaction

Area Of Satisfaction - TRUST! We know the work and materials used are good, safe, and beautiful. Tomco is adamant that if we have ANY questions/concerns we should follow up with them.

Lead Source

Lead Source - Tomco was recommended by our interior designer, Carol Klein, who also works with Tomco.

Schedule

Schedule - There were minor changes to the schedule which they communicated clearly.

Area Of Satisfaction

Area Of Satisfaction - The final results are amazing. They worked well with us through the whole process, communicating clearly and in a timely manner. They quickly responded to issues. High quality work from everyone involved.

Lead Source

Lead Source - Recommended by our architect.

Additional Comments

Additional Comments - Tom and Alan were great to work with. We highly recommend Tomco.

Area Of Satisfaction

Area Of Satisfaction - Willing to talk through options During planning and recommendations from years of experience.

Lead Source

Lead Source - Prior projects for us.

Tomco Company provided us with an excellent plan and did exceptional work with our basement remodeling last year. Currently Tomco is remodeling our living room and stairs and we love the results. We plan on using Tom yet again for upcoming improvements to our home as he is easy to work with, has excellent ideas and hires very qualified people who do quality work.

Areas Of Satisfaction

Areas Of Satisfaction - The people hired to do the job do excellent work.

So pleased with the walk in shower, it looks great!! The TP person took a picture of your company name, she said that could come in handy with the work she does. She too was impressed! Thank you again Tom!

Areas For Improvement

Areas For Improvement - None.

We are above and beyond impressed with the work that Tom and his company did. From the planning stages, to helping us make decisions on products and all of the way through construction and finalization - Tomco cannot be beat! Thank you Tom, Brian and everyone else who contributed to our project as we are 100% satisfied and would hire Tomco back in a heartbeat!

Expertise

Expertise - Very impressed by Tom and all of his crew/subs! We can't say enough great things!

Professional & Organized

Professional & Organized - Extremely!

Schedule

Schedule - Yes, to the day. Extremely impressive given all of the steps in our project.

Budget

Budget - Yes, definitely!

Construction Quality

Construction Quality - 100%

Communication

Communication - 100%

Problem Resolution

Problem Resolution - Tom was extremely easy to get a hold of and very responsive.

Clean & Safe

Clean & Safe - Definitely!

Employees & Subcontractors

Employees & Subcontractors - 100%

Value

Value - Yes, definitely!

Trust

Trust - 100%

Punchlist

Punchlist - Yes, very clear communication on punchlist and completed in a very timely manner.

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - The extremely organized timeframe. I am still unsure of how Tom did it, but it was planned in advance almost to the day that each stage of the process would be completed over a two month period and the follow-through was spot on.

Lead Source

Lead Source - Tom also did another remodeling project for us a few years back. Prior to that, we attended a Remodeler's Showcase by Tomco in our neighborhood and were impressed by the work and the fact that he knew the type of houses in our neighborhood and was familiar with our rambler-style home.

Additional Comments

Additional Comments - Tomco - You're the best!

Areas For Improvement

Areas For Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - Communication was top notch. The precision and quality of the work was outstanding. The finished bathroom was perfect! Very happy with the entire process

Lead Source

Lead Source - North Suburban home show

Additional Comments

Additional Comments - Appreciated Tom’s suggestions and expertise.

Areas Of Satisfaction

Areas Of Satisfaction - They were very efficient, took pains to keep the inside of the house as clean and organized as possible. We were thrilled with the results and the quality of work/attention to detail.

Lead Source

Lead Source - referral from another client

Areas For Improvement

Areas For Improvement - All expectations were clearly laid out

Areas Of Satisfaction

Areas Of Satisfaction - Tomco's suggestion to do a small amount of work on a 3rd bathroom at the same time 2 others were done was thoughtful and saved money.

Lead Source

Lead Source - Tomco is both a neighbor and an acquaintance of several years ago.

Additional Comments

Additional Comments - Excellent work. No surprises. Many good suggestions along the way as we upgraded our home. Very satisfied. Would highly recommend, and have.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with Tomco Company's ability to work within our budget. As well as their ability to keep the job site clean and safe even when the subcontractors were not here.

Lead Source

Lead Source - We had used Tomco Company previously in 2015.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of work was great. Tom was able to provide ideas / suggestions to issues we had with our basement i.e. basement was very cold.

Lead Source

Lead Source - Online search

Additional Comments

Additional Comments - Looking forward to working with Tomco again in the future.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the product which exceeded my expectations. They were high.

Lead Source

Lead Source - I heard about Tomco on the internet.

Areas Of Satisfaction

Areas Of Satisfaction - Great finished product and they worked hard to get the work done before our baby arrived!

Lead Source

Lead Source - In the Coon Rapids home for generations program.

Lead Source

Lead Source - Friends who used Tomco and had food experiences.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the design and project management.

Lead Source

Lead Source - We have used Tomco in the past.

Areas Of Satisfaction

Areas Of Satisfaction - 1. Good and prompt feedback on issues or concerns.2. Goes the extra mile if I request a change or anything really that I definitely want.3. Excellent subcontractors.4. Tom keeps me on track for my role in the process. Meanwhile Tom is very clear on what is needed from me.5. Tom works hard on making a schedule that will organize and get the jobs done within the schedule.

Lead Source

Lead Source - Angie's List

Lead Source

Lead Source - We found them through Houzz for our first floor remodel in 2016.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - Quality of workmanship and professionalism of staff.

Lead Source

Lead Source - Re-modelers house tour.

Additional Comments

Additional Comments - Very satisfied with finished product.

Areas Of Satisfaction

Areas Of Satisfaction - They were all excellent.

Lead Source

Lead Source - I heard about them through a contractor

Areas Of Satisfaction

Areas Of Satisfaction - Excellent

Lead Source

Lead Source - Trade show

Areas Of Satisfaction

Areas Of Satisfaction - Their experience and willingness to share it, has been the most satisfying thing for me.

Lead Source

Lead Source - I heard about them though 'homes through generations' in Grand Rapids.

Areas Of Satisfaction

Areas Of Satisfaction - Communication and listening to what we wanted

Lead Source

Lead Source - Houzz

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the flexibility and advise.

Lead Source

Lead Source - I heard of the company through Angie's List.

Areas For Improvement

Areas For Improvement - Just a couple minor issues that were addressed quickly and efficiently.

Areas Of Satisfaction

Areas Of Satisfaction - Project manager was very pro active and communication was excellent through entire project.

Lead Source

Lead Source - Houzz

Additional Comments

Additional Comments - Very satisfied, would highly recommend.

Areas For Improvement

Areas For Improvement - none

Areas Of Satisfaction

Areas Of Satisfaction - THe quality of the people who did the work.

Lead Source

Lead Source - Recommended by our son.

Problem Resolution

Problem Resolution - The staff at Tomco Company addresses and resolves problems effectively, and they did it without even bothering me with the problems.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied in terms of the ease of dealing with the main contractor. I found it easy to communicate with him, and he kept me up to date. I had no trouble reaching him. I was always satisfied with what he proposed, and he kept my input so I didn't have to do a lot. He did make it clear as to what I had to do regarding the selections and things of that nature.

Lead Source

Lead Source - I heard about the company on Angie's List.

Additional Comments

Additional Comments - I'm very pleased with my two bathroom additions that were done. They were done earlier than we had originally planned because they worked around other schedules. They were done just in time because my husband had a stroke right after the work was done, and it worked out well for me to have done that.

Areas Of Satisfaction

Areas Of Satisfaction - Quality of the work. The tiling, floors and kitchen cabinets are top notch.

Lead Source

Lead Source - Referral from a friend.

Areas Of Satisfaction

Areas Of Satisfaction - I am very satisfied that Tomco was able to engineer a solution to my flooring/structure issue.

Lead Source

Lead Source - Family friend.

Lead Source

Lead Source - Referral from a friend

Additional Comments

Additional Comments - We were very happy with our TOMCO results. Tom was pleasant and punctual. Our job was done on time and his subcontractors were all capable with good attention to detail. He communicated with us often to make sure that we would be pleased with the finished project. He had creative ideas how to make some of our requests actually happen with our basement space.. He even scheduled a particularly messy project for when we were away on vacation. After the project, he has been very attentive to our few concerns and made them right! We highly recommend TOMCO and plan to use them again in the future.

Areas For Improvement

Areas For Improvement - We ended up spending more than we anticipated, and the project ended up taking longer than expected.

Lead Source

Lead Source - Tomco had done a prior remodel for us

Areas Of Satisfaction

Areas Of Satisfaction - Thorough planning, regular and proactive communication, and commitment to schedule.

Lead Source

Lead Source - Referral and viewing completed projects

Additional Comments

Additional Comments - I would highly recommend Tomco for your housing needs.

Areas For Improvement

Areas For Improvement - None, very pleased.

Areas Of Satisfaction

Areas Of Satisfaction - Consistent quality and professionalism.

Lead Source

Lead Source - We have been using Tomco for many years on multiple projects.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the main project, and they were very professional.

Areas Of Satisfaction

Areas Of Satisfaction - Overall quality was excellent and they followed the timeline. I trusted Tomco completely and they never let me down.

Lead Source

Lead Source - Our interior designer received a referral to Tomco from another contractor (other contractor was much farther away and Tomco was local to our community).

Additional Comments

Additional Comments - I have already recommended Tomco to a few friends. If I have another home renovation project, Tomco will be my first call.