Lead Source - James Hardie referred me to them.
Areas Of Satisfaction - I was most satisfied with the overall experience. The service they provided and their crew were very professional. I would give all the credit to the crew!
Recognized Excellence - The owner, Jimmy Russel, and Anthony were exceptional.
Additional Comments - They were great! I would highly recommend them!
Superb work and the clean up after was a pleasant surprise. Lots of attention to detail. Smaller crew was there for several days after the main job was complete, just to do touch up, caulking, and other small details.
I would highly recommend Sideco/Windco. They are the best company that I have had to come to work for me.
The siding crew was the best team I've ever worked with--detail oriented, efficient, and true craftsmen. I was delighted to see that they were happy people who seemed to enjoy their work and co-workers. I got the sense that Sideco takes care of its people.
This is the most professional group of people I have ever worked with. They came when they said, did what they said they would do, and did it in an efficient manner.
Our home looks like an entirely new home. It was a tremendous experience. Our house looks beautiful and they were 1000% professional.
They did an excellent job.
I think SidecoWindco, Inc. did an excellent and professional job. I was happy with their work.
Sideco did a wonderful job on our house. We've had compliments from numerous neighbors, including some we don't even know, about how great the house looks. We're thrilled with the result. But a great result isn't all you get from Sideco--the experience is great from the start. Jimmy helped us understand our options for new siding and a deck by walking us through the examples in the Sideco showroom and showing us photos of previous jobs. Once we decided what to do, Sideco started the job quickly, with a professional crew working on various tasks in a carefully orchestrated way managed capably by project manager Anthony, who was knowledgeable and always available to tell us how the project was going. He and his team got the job done quickly, re-siding the house and replacing the deck in 10-12 days of work. And the result is fantastic. I couldn't be happier with Sideco and its work.
This is the second time we've used Sideco, and we are very happy. They are great.
Lead Source - I seen a job done in the area .
Areas Of Satisfaction - When they started they didn't stop . The only time they stop was rain . The job was kept very clean .
Recognized Excellence - Anthony was the most informed person . He knew everything that was going on . He lead without barking orders . Of coarse the whole crew was very respectful . Being in construction for years I don't know if I have seen a big crew work so efficient .
Jimmy's team at Sideco did an outstanding, quality job. They cleaned up everyday and did a very good job of cleaning the site when they left. They removed 5 yr old vinyl siding that was put on by my builder and installed the Hardie Board. There was some rotten wood however it could not be replaced because of additional major cost. Sideco had to build out around the bad boards to create support large enough for the columns to be totally flush. This was extra cost that was not in the original proposal. Using Hardie Board IS expensive but I believe it will be well worth the money. I wish that I had used it from the very beginning.
Lead Source - They were the only Hardie Board installers in my area.
Areas Of Satisfaction - The workmanship and I am so very happy with the look of my house now.
Recognized Excellence - Anthony was the foreman and he was great. The girl that was doing the touch up paint work did an outstanding job too. I didn't have interaction with any of the others.
Recognized Excellence - Anthony did a great job managing the site and meeting our sometimes undefined expectations
Lead Source - Our neighbor used Sideco/Windco for their siding and windows replacement project and was highly satisfied with the work.
Areas Of Satisfaction - Workmanship and extra work that needed to be done to complete the project to customer's satisfaction.
Recognized Excellence - The whole team that worked on our house.
If you're looking for the best siding company in Arkansas, look no further. Jimmy's crew did a phenomenal job with our home. This is not your typical "construction crew." These guys provide excellent service, show up when they say they will be there, and work hard all day. I even witnessed them work in the rain and on Sundays. And on top of that I have beautiful Hardie Board on my home that I'm so proud to show people. Jimmy and Anthony are both so knowledgeable and they make sure all the I's are dotted and T's are crossed before installation to provide you with a warranty guarantee from James Hardie. They've given me, my dream "modern farmhouse" home. I've never seen anything like this in the world of construction. I would hire them all over again! You will not be disappointed picking these guys. I promise!!
Recognized Excellence - Anthony did amazing and his communication with us was exceptional.
Lead Source - I heard about Sideco from their work being done in my neighborhood.
Areas Of Satisfaction - I was most satisfied in that I liked the people that were working, the project manager was extremely smart and easy to talk to. The owner Jimmy Wilson was extremely nice and kind. We had some things done that weren't typical, but the installers were extremely skilled.
Recognized Excellence - I would like to recognize Don Ward. He was nice and helpful and went way beyond what was required. They matched our roof style to a style that was unusual. We got everything redone. All of our wood siding, soffits, etc. I don't worry about spending a lot of money in the future in my retirement.
Additional Comments - I didn't get another estimate because I was so impressed with the product and showroom that I didn't get another estimate. It's not easy to find a contractor and it took 20 years to find someone that my husband and I agreed on. These guys are artisans. I'd rather go with someone I could trust and pay extra.
The product was great, the people were great! Anthony the project manager and Brent the window installer were wonderful! Everyone was just great and exceeded our expectations. The products are very, very expensive although the work was well done, and I have no complaints on that end. However, I have no paperwork showing that I paid, no invoice or warranty given after the job was done. I have nothing other than my canceled checks. I fell like I should have some type of invoice or paperwork.
Project Manager Professionalism - I would rate it a 4.5.
Areas Of Satisfaction - I was most satisfied with the workmen, they were all professional and well-spoken, well trained. We were just amazed at how efficient there were, and what a good job they did.
Recognized Excellence - I would like to recognize Anthony the project manager and Brent who managed the window and door installation, and Jimmy the assistant foreman for their exceptional service!
Additional Comments - The house looks great, the window and doors look amazing. There were no trash or cigarette butts left at the site.
The staff is polite, professional, very courteous, and friendly; when I did have any questions/concerns, they followed up with me in a timely manner.
Lead Source - I heard about them from a James Hardy representative, I had asked for installers and found that because I have dealt with Marvin Windows before, it made the decision easy.
Areas Of Satisfaction - I was most satisfied that they kept the schedule on time, kept the site clean and safe, and a great staff overall.
Recognized Excellence - I want to recognize Brett and Anthony, who were running the crews, were both outstanding.
Our experience with Sideco was excellent from our first visit to their office, right through the project completion. The initial review of the work needed in our property, detected several real issues that no other competitor picked up on. I was kept abreast of project start status regularly, and when the project team arrived they were impressive immediately. Anthony the project manager managed staff, tasks, and deliverables excellently. The staff resembled a sports team in how they communicated, and kept their tasks moving effectively. Each member was more than willing to assist other team members as needed. The numerous questions we had throughout the project were quickly addressed by Anthony. All with either a satisfactory resolution, or thorough explanation.In spite of some bad weather days and a major holiday, the project was completed on schedule. We felt that Sideco always had our best interests in mind. They worked hard to please us, and it showed in the final results.
Areas Of Satisfaction - Expertise. Delivery on commitments. Continuous progress reports. Discussing potential issues quickly.
Recognized Excellence - Project Manager Anthony, lead deck person Richard, clearly led the team, but as mentioned earlier, everyone else visibly contributed.
Additional Comments - This was a large expense for us, being happy with the end results helps tremendously.
Lead Source - Research
Areas For Improvement - They were everything I expected
Areas Of Satisfaction - The quality of the work and the final results.Also, the crew was exceptionally cordial,and and helpful.
Current Referrals - Not at this time but I would be glad to recommend this company to anyone who should ask in the future.
Recognized Excellence - Yes-Anthony- the project foreman was great. He is extremely knowledgeable and was so helpful in getting everything to come together.
Additional Comments - I want to compliment the entire crew. They were the best and nicest crew the I ve ever had providing services. They were friendly, helpful ( even offering to help me carry in groceries) and so efficient. They arrived early and worked hard all day. Also enjoyed my contact with Jimmy. It s a great company that provides services as they should be. Thank you for everything.
Recognized Excellence - The project manager, Anthony, was very professional and approachable when I had questions or concerns.
Sideco exceeded all of our expectations. We knew we were buying quality windows, but we were surprised by how beautiful they looked after their expert installation. Sideco’s combination of the highest quality materials, and excellent craftsmanship is unbeatable. Expect the Sideco team to always be on time, maintain a neat job site, and to see the job through in a timely manner. Thank you Sideco for leaving us with beautiful doors and windows that we can enjoy with pride. We will remember the highly skilled, and friendly people who made it happen.
Areas For Improvement - They exceeded all expectations
Areas Of Satisfaction - The initial sales experience was pleasant and informative. Jimmy Russell explained in detail the process, and exactly what to expect. His excellent installation team made it happen, and then some. Nothing was left half done. It is obvious they take pride in everything they do.
Recognized Excellence - Everyone worked extremely well together as a team. They seemed to enjoy what they do, and each other’s company.
Sideco/Windco solved my sliding glass door problem with quality products and assisted me with great professional advice. The construction team arrived on time as scheduled.They were well trained in installing the Sideco doors but were also excellent in repairing the underling damage. I highly recommend this company for doors and windows. Enjoyed working with the entire crew.
Lead Source - Discovered James Hardie's Company in North Little Rock Ar while searching for Sliding Glass Door repair or installation. Found that he has been in business for 30 plus years. Made an appoint to consult with James. He agreed to come to my home in Searcy Ar and personally evaluate my repair project. I agreed with his evaluation. Replacing two Sliding Glass Doors was required. I returned to his place of business and selected the style of doors I preferred.His professional team did a great job in a timely and efficient manner. Love the new doors
Areas Of Satisfaction - The professional attitude and work exceeded my expectations
Additional Comments - James Hardie Siding is a Great Company with a professionally trained staff with can do attitudes. Highly recommended
Lead Source - From friends that were recent customer of Sideco
Areas Of Satisfaction - The Sideco Team clearly communicated throughout all stages of our project. We knew what to expect and when to expect it.
Recognized Excellence - Anthony Tippitt and Brent Sims were the two project managers assigned to our job. They were both very helpful, kind and courteous and did a terrific job!
They were very easy to work with and all of them were very polite. There were several of them that went above and beyond for our project and we were very pleased!
Value - It was a lot of money but I think you pay for what you get.
Lead Source - We used them before at our previous home. They did a fantastic job.
Areas Of Satisfaction - They did a fantastic job all around. They went above and beyond on our project. Each one of them took pride in their work and were very professional and nice.
Recognized Excellence - The painter, Efron, was wonderful. Efron's wife was unbelievable and was excellent at everything she did. Jimmy, the electrician, was great and his attitude was so nice. Thomas, the window cleaner was the sweetest man. Anthony was the project coordinator, he and Brant went overboard and were so respectful. Carlos went above and beyond as well because I am very picky. Overall, everyone for the company worked hard.
Additional Comments - They were a great team!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sideco/Windco, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys