River City Roofing did excellent work. They were speedy, had very friendly workers, and the cleanup was excellent. They were marvelous. They came in, did what they were supposed to do, and were friendly. I also totally enjoyed that there were no nails in my driveway.
They were timely, did good work, and did their job.
I would mention as an option.
Timely, neat, accommodating and cleaned up quickly. Very pleased! Thank you.
Whoever River City Roofing hired to do the gutters didn't show up when they were supposed to, so it snowed, and all of our back gutters came crashing down off the house because they were full of ice. That pulled down all the flashing in the roof and gutter area, so that was a little tough. The roof job was great though.
Great service. They were always there to answer any questions we had. Work was done quickly and done really well. Would recommend them to anyone that needs there help
Nick was very responsive. Anytime I called to ask for information to help us understand how the timeline would be, he always got back to us right away. He did a good job keeping the communication open.
They are rude to their customers.
I highly recommend River City Roofing. My project manager, Alexia, answered my questions promptly, was professional, and so easy to work with. I had a hard time choosing colors for shingles and gutters and she gave advice and it turned out beautifully. I was scheduled for services within one week of accepting the bid. The price was good and the work is excellent. I’m very pleased.
The whole experience, from start to finish was a good one! They helped me through the hassle of the insurance claim and always showed high levels of professionalism, from both sales and administrative aspects. The crew that did the job were fast, efficient, polite and cheerful. I couldn't have asked for better.
River City Roofing has prompt service and a great price. They got us done in a day and a half, and we were pleased with that.
Ben was great! Took care of us through the whole process and got things done in a quick manner.
Arta was always in contact and his crew were very fast and efficient as well as cleaned up the site very well after work was done.
They left trash and nails in my yard and driveway. I had a small crack in the window after they finished my roofing job.
Stanley was great to work with and easy to talk to.
Nice people, got the job done!
They took 9 months to complete the roof. The people in the office that I spoke with only wanted payment. I told them that I wouldn't pay until the work was done. They continued calling me. They threatened to put a lien on my house. They changed the amount by $7,000. They charged a dumpster fee when there was no dumpster. The employees were uncooperative. They wouldn't let me have a copy of anything. They tried to justify the increase by saying the cost of shingles had increased. I checked myself, it only went up by 10%. I was not given a copy of the invoice until the end. There were a lot of issues.
They did a great job.
Communication is very poor, work is fast but maybe too fast. Didn’t do a good job cleaning up the worksite, a few nails would be expected but found nails and also had to clean the whole sidewalk of debris that they neglected to clean.
The service was great. Although, the billing was messed up.
Everything seemed straight forward in the beginning, but went downhill quickly. Quote numbers were all over the place at every turn and getting the work done was like pulling teeth. We asked to have the old dish on the roof removed and taken away, but it ended up in the corner of the yard. We were told a date for the work to be done and those dates came and went 3 times. It ended up taking almost 7 weeks to get the work finished. The original quote included adding a downspout on the SW corner of the house but it wasn’t done. Emailed back and forth for a few weeks and it was finally completed…then we were charged again for it. Giant headache from start to finish. I regret sending my moms info to David because she had her roof done through you and she kept getting phone calls that “we haven’t been paid” when she had the check cashed through the bank weeks previously. She now has leaks coming in and staining her ceiling inside the house. When she contacted David she received a text that said “on my way” and hasn’t seen him yet…this was last Tuesday. Definitely will look at other options in the future should I need another replacement of my roof.
Did a good job working with insurance
Wonderful and patient group to work with! Truly the best! They walked with us every step of the way through our housing project.
Brandon gets things done.
My name is not Carl Olimb 2.
There were errors in the billing process and I was overbilled.
The crew showed too early in the morning, far earlier than had been agreed on. They woke up my kids and made for a terrible day.
The work was done quickly and the crew was very polite.
The salesman was very friendly, knowledgeable and very helpful.
Very good. Doug was a pleasure to work with
River City Roofing did an amazing job.
River City Roofing has excellent service and follow-up.
The work seems to look good and was done quickly but the process of getting them lined up was a hassle and I felt like things could have been handled better between them and insurance. They could not come to an agreement and I was caught up in several phone calls between both just trying to figure out what was going on to keep the process moving forward. I was comfortable with the original quote but as soon as it was turned over to insurance the quote magically increased nearly 50% or more.
They are very professional, and excellent. They put Mitchell roofing to shame.
Arta was great to work with from beginning to end. We had the roof inspected by our insurance company and they originally turned us down for a payout on repairs. Arta came and did a full inspection of the storm damage on our roof and then spoke directly to our insurance provider a second time for us. Shortly after we had new shingles, downspouts and gutters.
They were very professional, cleaned everything up, and were done in one day.
Mike Munoz from start to finish worked really closely with the insurance people and did much of the work that I couldn't. It was a smooth process.
Dave was great to work with, and he kept us up to date on the process.
Tyler was professional enough and the timeliness of completion was good, but I have a couple suggestions. When I would email the foreman, I would get an automatic reply that was empty. No message body in the email, so I wasn't sure if my email was received.
after the roof was complete and the snow fell months later, I discovered the vent from my furnace to my roof was disconnected in the attic. This created lots of vapor and condensation during the freezing temps of my location in Brandon, SD. I soon discovered pooling water that had frozen and large icicles were formed from the rafters in the attic. I took pictures and contacted my insurance company but they said it was on the contractor and the contractor says they didn't touch this area. I was able to fix the issue myself, however I am dealing with damage to the drywall in my garage and lucky it wasn't in another part of my house. I'd recommend River City But I will always tell people to check the work no matter who does it.
I’m very happy with RCR and highly recommend!
The communication could have been better. I did not receive any communication when they came to drop off the dumpster for the shingles. When they came to do the roof, they did not notify me that they were coming. The work was completed, but I did not know the schedule. Communication could have been better.
Barely any communication. Wrong color drip edge.
River City Roofing LLC – Sioux Falls did a great job and the customer service was excellent!
River city was horrible. They did the work in 20° and my building inspector did not let it pass inspection after they came back months later to fix the work they done it still wasn’t quite right but I was sick of waiting for them to get things done the right way I would never recommend them
I would highly recommend them. They did a beautiful job with everything.
Very nice job!!!
All done in one day!!!
Working with Tyler made for a smooth and easy process that was otherwise thought to be overwhelming. He made the whole process seem seamless.
They provide excellent quality materials and the service is outstanding.
We were very pleased with the work done. River City Roofing LLC was also very patient waiting on the check from my insurance company.
They were easy to work with.
Everything was great.
I was disappointed with my experience. The salesman promised 2 things that weren't followed through on even after I followed up with him after the job was completed. Communication was poor - they didn't let me know ahead of time when materials were going to be delivered so the materials ended up blocking my car in garage since they were left on my driveway. They didn't clean up very well after the job was completed - we found a dozen nails on our driveway and another dozen on our deck and many more scattered around the property. I have had two other roofing jobs by different companies in the past and had a better experience with the other companies overall. They did get the job done quickly, however.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River City Roofing LLC - Sioux Falls as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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