I was very pleased with the work by Rapid Roofing & Restoration Inc.
Recognized Excellence - Wayne Cottrell and his entire crew were great. The crew is amazing in their work and very conscious in doing a really good job.
They've actually done two roofs for me. The rapid part of the name is very true. I'm a handyman so I know how things are supposed to be done and I'm kind of a stickler for having it done right, and they did it right and fast. I'm impressed. I had another company take a week to put on a roof and less than a year, shingles were flying off. Rapid Roofing did the job in a day.
Recognized Excellence - Wayne Cotrell did a great job. Nails are a big issue when taking shingles off, Wayne's crew put tarps all around the house, and when they pulled the tarps up, they went around with a magnet to get as many nails as they possibly could. I was working on another house that had a roof done by a different company and there were nails and shingles everywhere, even in the fish pond.
Sales Knowledge - It's always a pleasure dealing with an industry professional who is knowledgeable in identifying the source/cause of the issue.
They did a terrific job.
I thought they were very good people to work with and they were very polite. When I had email correspondence with them, they responded immediately. I felt like they were very efficient and very good at their job!
Recognized Excellence - I would like to recognize Wayne at Rapid Roofing & Restoration for exceptional service.
They did an excellent job - no problems with contracts or timeline. Highly recommended.
Safe - ABSOLUTELY
Respectful - LOVE MY INTERACTION WITH WAYNE AND THE TEAM
Communication - QUICK RESPONSE WITH ANSWERS TO MY QUESTIONS
Quality Of Workmanship - LOVE THE RESULT, EVERYTHING LOOKS GREAT AND THE MATERIALS USED WOULD OF GREAT QUALITY
Expertise - VERY KNOWLEDGABLE
Problem Resolution - THERE WERE NO ISSUES, BUT IF THERE WERE, I KNOW THERE WOULD BE AN IMMEDIATE RESPONSE AND RESOLUTION
Professional & Organized - VERY PROFESSIONAL AND THE TEAM WORKED WELL TOGETHER
Schedule - ABSOLUTELY
Sales Knowledge - ABSOLUTELY
Recognized Excellence - WAYNE COTTRELL
Areas For Improvement - CAN'T THINK OF ANYTHING, THEY ARE GREAT!
Areas Of Satisfaction - AMAZING WORK, INVOICING WAS SPOT ON AND THEY WORKED WELL WITH MY INSURANCE COMPANY ON ONE OF MY PROJECTS. GREA JOB!
Referral - I HAVE REFERRED THEM TO SEVERAL PEOPLE
Additional Comments - I LOVE THIS COMPANY AND WILL KEEP THEM IN MIND FOR FUTURE PROJECTS
Prompt and thorough work on our chimney flashing. Good folks to work with.
The worker were very professional. Completed job in timely manner under estimate.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rapid Roofing & Restoration Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys