Several neighbors have asked for your contact info after seeing my new windows/

The windows are great,attractive and very easy to clean. I don't feel a draft any where.

I have used them twice now, great company

Very happy with the work and the result, but it the cost was a little higher than expected. Not disappointed that we went this route.

This has been a total nightmare. We were not told that underneath was particle board! We have people not show up, incorrect measurements, incorrect supplies with long delivery times, and poor materials. The sliders do not slide smoothly causing tension on drawer fronts resulting with a drawer front coming apart from the particle board. I have been told it is a manufacturing problem. Your company needs to stand behind the product and not give excuses. The last installer secured the loose draw front, but the slider problem still exists with all of the drawers. It is a matter of time when more draw fronts will come loose. ALL of the sliders or drawer systems need to be replaced so that they operate smoothly. We have other soft close drawers in our home, and they operate smoothly. We have had at least eight different people here and still have a defective closet system. I shouldn’t have to constantly make these calls and not get the problem resolved.

Professional staff. Quality installation.

We are really not satisfied with the enclosure because it is very cold inside now and in the summer it gets very hot inside. We were not warned about this!!!

cleanup afterwards needs improvement. They installed said windows in one day.

They were very clean and they did the job in the time frame they quoted.

6 windows were measured incorrectly. One window had a big dip in the middle that had to be replaced. Everything should have been completed in November. Just finished in February..

Overall very professional

We appreciated the effort to complete the project in a timely manner, concern for details and cleanup around our yard, and keeping us informed of the progress and the schedule.

Only 2 of my 3 windows were ready when they showed up in December. Whatever lie they gave to placate me, advised would be January before they could install. Which tells me they either used my window for someone take, or never had it made. But it certainly went he just brought the wrong window. When I expressed concern for January, I was advised it would be fine, they tent so weather won’t be a problem. Rescheduled twice more due to weather. Too cold, too windy. I got yo the point where all I would answer is “whatever”. I have 5 more windows and a sliding glass door I need to do, Pella was thrilled to hear of my experience.

The installers removed our screen room and installed our new patio enclosure all in one day. Unfortunately the weather turned cold and we haven’t been able to use it yet.

Professional work, done on-time and on-budget.

They didn’t honor when they said they would install them by

Communication failures between upper management and the carpenter were frustrating for me as well as him.

Very straightforward.

Very knowledgeable and professional

👍🏻👍🏻👍🏻👍🏻

The work, as promised has not even started.

Craftsmanship

From start to finish all the employees were very accommodating and very professional! Each one took the time to research the many questions that I had on warranties, installation techniques, and insuring that the finished product met my expectation and beyond!!!

The installation. He was amazing, cordial, clean, knowledgable.

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