They were here on time, prompt, and did a great job. They didn't finish off the siding on the exterior from where they removed a window and replaced it with a smaller one. There is a large space that is not covered by siding. I am currently having that done by another contractor.

Your Home Improvement - Rapid City needs to follow up on the installation locally.

When they installed the gutters, they said that the part at the bottom is on back order. This was about 2 months ago. They never installed it or reached out to me in regard to when they would be installing it. I had to reach out to see if they have forgotten about me, and that is when they let me know it was still on back order. I did not like that there was a lack of communication.

They did a great job!

The only drawback to our experience was the cost; but as noted below, others were more expensive.

Fit and finish is not what I expected with a product within this price range. Final installed product does not look good

Poor follow up to a missed part on install that we thought we were getting

You put the wrong door on and were gonna leave it like that until I spoke up. As of typing the wrong door is still on and no one has reached out to me

I have not enjoyed anything about this process. The sales felt pressured and now the windows are more noise than the ones I had prior to my purchase which I will not call an upgrade at this point.

Your people were friendly & very professional. Everything went smoothly. The people who installed our windows were very good & careful.

Not forgetting to order a window and own up to error.

My wife and I are very happy with the finished product.

I purchased a 3 season room. The installers, Dino and Victoria were great. Stefan Ford did an excellent job with the concrete. He even demo’d part of the step which allowed more room. ( Subsequently hired him to build my new fence which is also excellent.)
The only complaints were the lack of check in/follow up from the project manager and the workmanship of the windows.

The whole process was very easy and they did a nice job

The contractor or service provider did a shitty job on both the windows and doors. It seems the only thing Champion is interested in is me signing off on the doors even though the windows are not finished and look crappy for the $17,000 that I paid

The price point seemed higher than the cost of material and small team that worked. One of the members of the team didn’t even work half the time they were on site. They also didn’t remove my original siding so my house has a thicker look to it, but it didn’t seem to reduce the price point enough to make it worth it. We were also told that the warranty was transferable to the next home buyers, but at the very end of the project informed that the warranty is only 1 year after the transfer.

We have shown our new walk-in shower to family and friends.

Overall the process was good. The windows are pricey, but quality is worth it to us. The windows arrived sooner than expected. Installation took 3 days.

Great customer service, ready to answer any questions

Great work

Champion of Tulsa did deliver (finally) what we were wanting in new windows and what was promised. The only issue was that the manufacturing plant in Cincinnati produced 4 out of the 7 windows in the wrong size. The mistake was corrected and the windows were installed after a month delay. The communication with Champion of Tulsa was very responsive. Install was excellent. Overall we are very pleased with our Champion of Tulsa windows.

Overall the quality of the windows seem high end, with a high price.
Salesperson was rather pushy, using tactics at the end such as “if you bought these windows, would it take food off the table?” Or “the price is locked in now, and will only go up.”
There was no catalogue to pick out or see what we were getting, it was “a a sliding door would be best here, what finish do you want, white or black?” And I didn’t know what anything looked like. There were sample windows to show off the quality, but you never see what they’d look like.
The contract has 3 days to back out without penalty, which we ended up making our mind up after that since we have a young baby. We ended up getting one door done, instead of just taking the penalty fee that was a % of the total order.
The company didn’t communicate very well.
The installer was phenomenal: friendly and very good at his trade.

They were professional and installed the windows quickly! We noticed an instant change in the temperature on our second floor, and there was a noticeable reduction in noise from outside.

The frame was installed perfectly
The doors and windows look like 💩
I'm waiting for the replacement
When I don't know.
I was told that to have the warranty the job have to be paid in full.
So do i have to show the pictures of all doors and windows on Facebook how you take care of your costumer.
I'm holding on till I get a response from you ( hopefully very soon)

Gerard M Ferrari

Stan was the man’s name he was over the top. In every aspect.